Banyan Tree Suzhou Shishan

Service: It feels like home. All the service staff are very friendly and considerate. This is my wedding anniversary with my wife. The room was specially decorated and the cake was given as a gift. We are very satisfied. Environment: Small and beautiful. It is relatively small in the Banyan Tree series. You can walk to the West Hall of Suzhou Museum. There is also an amusement park nearby. It is very convenient to play. Breakfast is semi-self-service. The menu is novel. You can eat authentic Suzhou red soup noodle set and taste various Cantonese dim sum. It is worth mentioning that my wife likes the afternoon tea set very much. The environment is good. There is live pipa performance. Each dim sum is very unique and delicious. Overall, it is a memorable anniversary holiday trip. Satisfied

In the past, I went to Banyan Tree Anji to take a bath. This year, it was newly opened in Suzhou, so I came to experience it nearby. The overall experience was very good. They would contact us in advance to tell us about our preferences. Knowing that I was pregnant, they prepared a maternity pillow and a hypoallergenic pillow for my room, and upgraded me to a suite. At night, they made a bed, gave me a refrigerator magnet, and gave me a little lion doll when I left the hotel. Unfortunately, the air conditioning in the room was not good, but the follow-up service was also followed up. The waiter came to order breakfast, and we need to pay attention to the improvement of the quality of the food and the timeliness of the service! There was hair in the breakfast we ordered, and I asked for the egg roll to remove the pepper and everything else, but I was given an egg roll without any filling... This waiter was speechless. The overall impression of the stay was OK, and we will stay here again in the future. I hope that the hot spring pool can be cleaned in advance next time. Banyan Tree Anji does this better than you. Of course, new hotels can understand it. Come on and improve. Looking forward to seeing you next time.

Although I have stayed in so many five-star hotels, the Banyan Tree brand service is still refreshing in terms of details. Not much to say about the hardware, Banyan Tree has everything you can think of: electric gauze curtains, smart toilets, Dyson hair dryers, contact phone charging speakers, humidifiers, air purifiers, dressing mirrors with etc. Sensitivity UP. There are details everywhere and attentiveness everywhere. [Before check-in] The staff will call you the day before to check in and fill in the relevant check-in habits. [Check-in] You can sit down and check in, it's not hurried, and you'll also get refreshments, hand-warming towels and special sachets, which instantly relieves the fatigue of the 4-hour drive. When the staff saw the children, they gave them two small water guns, which definitely made them happy. The staff made check-in arrangements as required, which was a pleasant surprise. [Check-in] The concierge guy took us to the room, helped us carry the suitcases on the way, and introduced the hotel's facilities. When we got to the room, he also introduced the features of the room in detail, informed us of the cuisine, the use of the pool in the room, etc., which was very detailed. There are also a wide variety of welcome fruits, as well as special snacks, and the presentation is very impressive. [Room] The suite is large and has a very good view, including a courtyard view and a view of Lion Mountain. The water temperature in the pool is very suitable and the water is drained quickly. Whether you're lounging by the pool in the afternoon and soaking up the sun, or taking a bath in the evening and looking at the scenery of Lion Mountain, there's always something suitable for you on vacation. The rooms are equipped with incense and essential oils, giving the vacation a sense of ritual. [SPA] The SPA also has public hot spring pools for guests to use, separated for men and women. Banyan Tree SPA is very famous. If you book a master trea**ent, the therapist will customize the massage program according to the body characteristics. During the waiting time before the spa, you can also use the sauna. The SPA room is very large, and sweet soup is provided after the trea**ent. [Breakfast] The breakfast variety is very rich and the taste is also online. Whether it is Cantonese-style porridge and rice noodle sausages or Soviet-style noodle soup dumplings, they all reflect the standard. However, there are more guests during the Qingming Festival, so there are still very few seats in Baiyun Restaurant, and the service is a bit overwhelming. [Others] Although the hotel is newly opened, there is almost no smell of decoration. The hotel's architecture is very much in the style of Tadao Ando, ​​with a generous Chinese style, plus the use of light and shadow, which blends in perfectly with the surrounding Shishan Park. I also went for a tour of the Angsana next door. Although the colors of the Angsana are brighter, I still like the low-key and dignified Banyan Tree. The hotel staff are very friendly, whether they are the front desk, concierge, cleaning, food delivery, or restaurant, they are all very friendly and very nice to children.

It was the annual Mother's Day, which also happened to be my mother's birthday. I bought three hotel discount packages when the hotel opened. Taking this opportunity, I took my mother and mother-in-law to the newly opened Banyan Tree Suzhou Shishan to have fun. The hotel uses a lot of ancient Suzhou sails and Suzhou embroidery designs. Entering the hotel gives you a sense of Suzhou-style gardens, quiet and comfortable. It has a superior geographical location, located in Suzhou High-tech Zone. You can see Shishan Mountain from the hotel. It is adjacent to the West Hall of Suzhou Museum and has complete surrounding facilities. It is not far from Shanghai and can be reached in more than an hour by car. The day before the hotel, the enthusiastic hospitality ambassador Leslie contacted us in advance to arrange afternoon tea and SPA time for us in advance, so that the entire check-in process was very smooth. There was also a small gift (a small sachet) when we checked in. We were also fortunate to upgrade the room to Cuiyue Villa. The room was very large and there was an indoor hot spring bath, which was amazing. After enjoying the afternoon tea, it was raining. The hotel thoughtfully arranged a golf cart to take us around Shishan Mountain, and gave detailed explanations throughout the whole process, so that we could enjoy the beautiful scenery of Shishan Mountain in the rain. As night fell, the rain gradually stopped. We went out for a walk. The Lion Mountain at night was also very beautiful. Then it was the night SPA time. The SPA of Banyan Tree is famous. The experience was really great. With the music, I felt relaxed all over. It was just 30 minutes that made people want more. Next time, I will experience the complete SPA and enjoy it. I didn't have time to play in the swimming pool. The water was not deep, 1.2m. Remember to bring your swimsuit and swimming cap. The semi-self-service breakfast was also good. The fruit was fresh and sweet. The Su-style red soup noodles for breakfast were very good. The Su-style and Cantonese dim sum were made to order. Then when I checked out, I met the handsome guy Dylan, who patiently asked us about our accommodation experience and gave us a little lion doll as a check-out gift. We arranged to visit the West Hall of Suzhou Museum in the afternoon. He arranged a car to take us there and reserved a room card for us, so that we could go back to the hotel to pick up the car and go home after visiting the museum. The service attitude, hardware equipment, and check-in experience are all good. The only drawback is that the room cleaning should be more meticulous, and the cleaning of the toilets in the public areas should be paid more attention, so some points are deducted. As a newly opened hotel, there is still some room for improvement. Keep up the good work and I hope to have a more perfect experience next time I come.

The new Banyan Tree Suzhou Shishan store must be given five stars: The day before check-in, I added customer service Mr. Cheng on WeChat. Different from other hotels’ pre-check-in reminders, Banyan Tree sent out a questionnaire with detailed choices around rooms, bedding, dining preferences, and guest special requirements. . Because I have a gluten allergy and it was my birthday to check in, I informed the hotel of these circumstances in the questionnaire. After arriving at the hotel, the room was upgraded. In addition, I was very happy to receive the hotel's special strawberry cake. Because I made a reservation for afternoon tea that afternoon, I took the strawberry cake home after checking out. After tasting it, my companion said: The cake is excellent and the cream is not good. Sweet, it is the best among birthday cakes. In addition, the cake candles given are also suitable for the age of the birthday. The specialty of Banyan Tree is that each room has its own private bathing pool. During my stay of just two days and one night, I took two baths in the room. There is a imperial concubine bed next to the bathing pool. I can light the incense from Yuerongzhuang and lie down in the imperial concubine. In bed, looking out the window at the Lion Mountain and the pedestrians exercising on the plank road, such beauty makes people feel nostalgic. Room facilities: The color of the hard furnishings in the room is very similar to that of many hot spring hotels, but the details are completely different: the sliding door of the dressing room has a full mirror, and the bedding is indeed equipped with high-thread count cotton according to the questionnaire star. The bedding made no rustling sound when I turned it over all night - several super five-star hotels in Shanghai cannot offer such high quality cotton bedding. There is also bath oil in the room~~ It is very friendly for me who takes a bath twice a day. Because the rooms are upgraded, the facilities of the basic rooms should be better than Kimpton, but the luxury is not as good as Four Seasons. Let’s talk about the SPA in the Ctrip package: 30 minutes of essential oil massage on the back. The technique and weight of the massage by the two physical therapists are just right. Unlike most SPA on the market, the two physical therapists did not say a word during the whole process, which made people feel comfortable. I experienced a complete physical and mental relaxation in the peaceful a**osphere, so that my companion later said: Do you know what I was thinking? I'm thinking about going to the SPA where I bought my card in the future and giving the physical therapist 100 yuan directly during the trea**ent to tell her to shut up and stop talking. Let’s talk about the breakfast at Banyan Tree: To be honest, compared to the breakfast at Four Seasons and Kimpton, although the breakfast at Banyan Tree has its own characteristics - it mainly focuses on Cantonese dim sum, the bread production is still improved compared to the first two. Space: The shortening of the horns and the degree of fermentation of the pineapple buns need to be improved. It’s a new hotel, and maybe the baker hasn’t mastered the temper of the baking machine yet. The package includes afternoon tea, which has a lot of content, but so far, the photo-taking function of all the afternoon tea in the hotel is better than the taste. Let’s talk about the hotel’s location: from a travel perspective, it’s better than Four Seasons and Kimpton. You can swipe your card directly at the back door of Banyan Tree to go out to the Shishan trail. During your stay, you can go up the mountain from the north entrance of Shishan and go down the mountain from the south entrance. The top of Shishan has a panoramic view of the high-rise buildings and lakes in the Shishan area of ​​Suzhou. It is a must-have item when staying at Banyan Tree. In addition, because I like this Yuerongzhuang, I would like to make a suggestion for improvement of the hotel: on the way to the guest room at night, many of the steps up and down are not illuminated by lights. I suggest the management staff to walk through them at night and either add lights or fluorescent lights at the steps, otherwise it will be easy to An accident occurred. After writing so much, I can finally summarize: As a hotel in a service-oriented industry, it is impossible to find any disadvantages, but when you like a hotel, it must be because of its impressive features. Lion Banyan Tree Mountain is it. This experience was very pleasant. When I checked out, I took the little lions and little turtles given by the hotel and greeted the cute and amiable hotel staff with "goodbye": Goodbye means meeting again.

Came to Suzhou for a staycation. It was also the first time to stay at Banyan Tree. It was a very good stay experience. Suitable for staycation. Environment: Very good. The vegetation and guest rooms are perfectly integrated. The scenery is created by the Lion Mountain. The scenery changes with every step. I spent a lot of time to appreciate it. I didn't feel bored even if I didn't leave the hotel for a whole day. Room: Thank you for upgrading me to a suite for free. It is very large. The facilities are very good. There is a private bath. The only flaw is that the decoration smell has not dissipated. Service: It feels that it is mainly for interns. The professionalism is a little lacking. But they are all very sincere. They are always responsive. They make up for it with their attitude. I personally think it is very good. They are all trying to provide you with service. This is very satisfactory. Dining: The Chinese restaurant Baiyun is awesome. The Cantonese breakfast is super delicious. I ate three meals in this restaurant during my stay. It is definitely the top level of domestic hotel breakfast. A small episode: The air conditioner in the first room was broken. The hotel changed it. They also sent some things to apologize. The response is OK. It's just that my plan was a little disrupted. In addition, if you stay in this suite, I recommend staying in the center of the hotel. Although the apar**ents facing the street are the most expensive and have the best views, they face the park at night and are very noisy with people strolling around.

The hardware and software services are good. Our hospitality ambassador is Leslie, who communicated with us about the room amenities we like the day before we checked in. Maybe because it is a new hotel, the arrangement of various activities is not smooth, but the enthusiasm of the staff makes up for these shortcomings. The overall stay experience is very good, the breakfast is also rich, and the vegetarian rice rolls are surprisingly delicious. The only thing is that the sewer in the room toilet has some smell, but it does not affect the stay experience.

I stayed here for one night on the weekend. It is the first Banyan Tree in Suzhou. It is next to Banyan Tree and Angsana. It rained all day and it was misty at night. The courtyard is very beautiful in Jiangnan style. The room is also spacious and has a hot spring. In front of the hotel is Shishan Square, where you can go out for a walk and take your kids out. It is really nice to stay here during off-peak hours😄

Environment: The hotel is beautiful, with a new view at every step. But maybe it was just opened not long ago, I felt that the room had a smell, so I opened the front and back doors of the room, and it was much more comfortable after ventilation. Service: The service staff were very enthusiastic and would take the initiative to greet, making guests feel at home I paid 1,500 yuan in advance, but I didn't spend any money, but I was deducted more than 1,000 yuan. Later I called to ask, and found out that it was a mistake. This is not right for such a big hotel! The half-hour spa experience was quite hasty. Although I made an appoin**ent, I didn't even have a cup of tea. Not to mention helping you change shoes and wash your feet. Afternoon tea is still pretty good