Pan Pacific Suzhou
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Pan Pacific Suzhou

No. 6 of Cultural Hotels in Jiangsu
No.259 Xinshi Road, Gusu District, Suzhou, Jiangsu 215007, China
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Last booked 3 mins ago on our site
China travel essentials
Ideal location
Most card payments accepted
Free parking
Varied breakfast
Lots to do
Amenities
Indoor swimming poolFree
Spa
Fitness Room
Private parkingFree
Car Charging Facilities
Priority airport pick-up
Car Rental
Tennis Court
All amenities
Property Description
Pan Pacific Hotels Group is a member of Singapore-listed UOL Group Limited, one of Asia’s most established hotel and property companies with an outstanding portfolio of investment and development properties. Based in Singapore, Pan Pacific Hotels Group owns and/or manages close to 50 hotels, resorts and serviced suites including those under development in 29 cities across Asia, Oceania, North America and Europe.Pan Pacific Hotels Group comprises three brands: "Pan Pacific", PARKROYAL COLLECTION, and PARKROYAL.
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9.4/10
Outstanding
Enjoy the garden atmosphere - breakfast was good especially Wantan
All 10,273 reviews
Surroundings
Metro: Xinshiqiao
(510m)
Metro: Nanmen
(640m)
Airport: Sunan Shuofang International Airport
(39.6km)
Train: Suzhou Railway Station
(6.2km)
Train: Suzhou Industrial Park Railway Station
(12.9km)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

5

Premier Twin

2 Single bed
32-36m² | Floor: 2-5
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
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5

Family Triple Room

1 Queen bed and 1 Single bed
36m² | Floor: 1,3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
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6

Triple Bedroom Executive Suite

Bedroom 1:2 Single bed ● Bedroom 2:2 Single bed ● Bedroom 3:1 Queen bed
153m² | Floor: 2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Daily housekeeping
Room Details
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5

Executive Suite

1 Queen bed
105m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
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4

Family Suite

Bedroom 1:1 Queen bed ● Living Room:1 Single bed
64m² | Floor: 1-3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Children's toys
Room Details
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4

Deluxe Suite

1 Queen bed
64m² | Floor: 3-4
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
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5

Premier King

1 Queen bed
32-36m² | Floor: 2-5
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
Check Availability
3

Standard 2-bed Room

2 Single bed
30-32m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
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6

Two Bedroom Executive Suite

Bedroom 1:1 Queen bed ● Bedroom 2:2 Single bed
110m² | Floor: 3-4
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Daily housekeeping
Room Details
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3

Superior Queen Room

1 Queen bed
30-32m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
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5

Premier View Twin

2 Single bed
32-36m² | Floor: 2-4
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
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3

Premier King Grande

1 King bed
32m² | Floor: 1-4
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
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4

Family King Room

1 Queen bed and 1 Sofa bed
36m² | Floor: 1-3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
Check Availability
6

Premier View King

1 Queen bed
32-36m² | Floor: 2-5
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
Check Availability
11

Wu Gong Hall

Bedroom 1:1 King bed ● Bedroom 2:1 Queen bed ● Bedroom 3:2 Single bed
1000m² | Floor: 3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Tableware
Room Details
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5

Premier Balcony King

1 Queen bed
36m² | Floor: 1-5
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
Check Availability
4

Family Two Bedrooms

Bedroom 1:1 Queen bed ● Bedroom 2:1 Queen bed
64m² | Floor: 2-5
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
Check Availability
4

Executive Pagpda Suite

1 Queen bed
64m² | Floor: 3-4
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
Check Availability
5

Deluxe Twin

2 Single bed
32-36m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
Check Availability
4

Premier Balcony Suite

1 Queen bed
68m² | Floor: 3-4
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Daily housekeeping
Room Details
Check Availability
5

Deluxe King

1 Queen bed
32-36m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
Check Availability
4

Premier Balcony Twin

2 Single bed
36m² | Floor: 1-3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
Check Availability
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Guest Reviews

9.4/10
Outstanding
10,273 reviews
  • Cleanliness9.4
  • Amenities9.2
  • Location9.6
  • Service9.3
Average for similar properties in Suzhou
Most Mentioned
Review summary
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Spacious Rooms: Rooms are praised for being spacious and comfortable, well-appointed with traditional decor and modern amenities. They are clean and provide a relaxing environment, making them suitable for families or couples seeking a luxurious experience.(based on 3,207 reviews)
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
November 7, 2025
Super pretty hotel! With free access to Pan Men which was very pretty as well 😍 Connecting room was big and comfortable for 4 people!
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
November 4, 2025
It was an amazing cultural hotel. The room was clean and nice. The staff was good too. The view was absolutely gorgeous. The food was okay though. We had a weekend stay so the breakfast area was a bit too crowded so it was hard to find a table. I wish they had a bigger seating area to accommodate guests during peak time.
T‍h‍e‍ ‍L‍o‍s‍t‍ ‍C‍T
November 9, 2025
We arrived early in the morning, but no available room for check in yet. Good attentive front desk, Mila 小谷. She also assisted to upgrade our room. The room is nice, spacious, and decorated with kids theme. My kids love it so much! Just maybe seldom open for ventilation, it has lots of cotton fibres (棉絮) in the air. The hotel itself has various nice attraction spots. Would like to come back again!
A‍n‍o‍n‍y‍m‍o‍u‍s‍ ‍U‍s‍e‍r
November 3, 2025
The exterior of the hotel is really beautiful, and love that it leads to an external garden. What could do some work is the toilet — the sink had some grime and the bath tub had discoloured patches. Other than that, still enjoyed my stay here.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
November 7, 2025
The hotel is ok overall. One advantage of this hotel is it’s linked to the Pan Garden and they offered free admission for hotel guests. The sound proofing of the hotel is not good and you can hear very clearly when other guests pull the luggage pass your room
N‍i‍c‍o‍l‍l‍e‍ ‍Y‍e‍o‍ ‍Y‍H
November 3, 2025
The hotel is superb, as it is a highly rated 5 stars hotel in Suzhou. Breakfast spread is awesome. Entitled for free entry to Panmen Garden behind and also got discount for the river cruise. Also entitled for a free Hanfu experience with advance booking (exclude make-up & photo)
K‍a‍c‍h‍i‍n‍x‍k
November 2, 2025
Location is great if you love living in an ancient castle, worth starting here for the experience and I love the environment. Service of staff was not pan Pacific level though. I've emailed and submitted enquiry on their hotel website but did not receive and response. Attitude of service staff was poor, bellboy's tone was near rude. I recommend staying just for the environment, don't expect good service standards.
M‍a‍r‍i‍a‍ ‍B‍i‍k‍t‍i‍m‍i‍r‍o‍v‍a
October 30, 2025
It was the best experience we’ve had so far, absolutely stunning hotel, the piece of art! Will definitely stay there again because had not much time to see the city which was amazing as well. Fell in love with the hotel and the city, best of the best!

Services & Amenities

Indoor swimming pool
Fitness Room
5 Restaurants
Meeting Room
Multi-Function Room
Children's Playground
5 Restaurants
海天楼(中餐厅)
Style: A la carte
Cuisine: Chinese
Open for: Lunch, Dinner
Ambience: Traditional
Dining options: Reservations available
西餐厅
Style: Buffet
Cuisine: Asian
Open for: Breakfast, Dinner
Ambience: Traditional, Romantic
吴宫瑞面
Cuisine: Asian
Open for: Breakfast, Lunch, Dinner
Ambience: Traditional, Romantic
Sun Ray禧禾意大利灵感餐厅
Style: A la carte
Cuisine: Italian
Open for: Lunch, Dinner
Ambience: Romantic
Dining options: Reservations available
塔影咖啡
Style: A la carte
Ambience: Modern
Business hours: [Mon - Sun] 10:00-18:00
More Amenities
Internet
2 Swimming pools
Indoor swimming poolFree
Outdoor swimming poolTemporarily closed
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Transportation
Business services
Front desk services
Languages spoken
Food & drink
Public areas
Health & wellness
Cleaning services
Facilities for children
Accessibility
Safety & security

Property Policies

Check-in and Check-out Times
Check-in: after 15:00
Check-out: Before 12:00

Front desk hours: 24/7

Guests Accepted
Guests from all countries/regions are welcome at this property

Child policies
Children of all ages are welcome at this property.
Children between 0 and 17 years old can stay for free if no extra bed is needed.

Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
CuisineWestern, Chinese
StyleBuffet
Opening hours[Mon - Sun] 06:30-10:30 Open
HeightFee
Children under 1.4m in height
Free
Children over 1.4m in height
CNY 68.00 (approx. AU$ 14.66) per person
Adult
Buffet:CNY 68.00 (approx. AU$ 14.66) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Deposit Policy
DepositDeposit required
Deposit Collection MethodsThe deposit is determined based on the duration of your stay. The charge is CNY 500.00 (approx. AU$ 107.76) per night.
Deposit Payment MethodsThis property accepts cash, credit cards, debit cards and third party payment services
Deposit Refundwithin 7 days after check-out, deposits can be returned to the original account of payment or not to the original account of payment.

Pets
Pets are not allowed

Service animals
Service animals are not allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

Property Description

  • Opened: 1999
  • Renovated: 2020
  • Number of Rooms: 336
Phone:+86-512-65103388
Pan Pacific Hotels Group is a member of Singapore-listed UOL Group Limited, one of Asia’s most established hotel and property companies with an outstanding portfolio of investment and development properties. Based in Singapore, Pan Pacific Hotels Group owns and/or manages close to 50 hotels, resorts and serviced suites including those under development in 29 cities across Asia, Oceania, North America and Europe.Pan Pacific Hotels Group comprises three brands: "Pan Pacific", PARKROYAL COLLECTION, and PARKROYAL.

Located in the Historic Ancient Town area and adjacent to the Panmen Gate scenery spot, Pan Pacific Suzhou has easy access to a wide range of the city’s famous attractions. It makes convenient public transportation from the hotel with just 5 minutes’ walk to the Metro Line 4 Nan Men Station and Line 5 Xin Shi Qiao Station. The hotel holds exquisite features of scenic gardens, sculptured bridges, rushing water and towers to display the history and culture of this garden city in China. Each of the rooms and suites at the hotel offers you a refreshing garden view or the spectacular sight of the Panmen Scenery, even a view of famous Ruiguang Pagoda from some ones. All guestrooms feature high-speed Internet access, a work desk station and other conveniences for business and leisure travellers. Garden Brasserie is an all-day-dining restaurant offering a wide variety of Asian and Western dish for buffets and a la carte. Hai Tien Lo Chinese restaurant features authentic Suzhou cuisine, well-known Huaiyang cuisine and specialties from other parts in China. Guests can experience the hotel’s state-of-the-art fitness centre outfitted with latest equipment, picturesque outdoor swimming pool and temperature-controlled indoor swimming pool to rejuvenate your soul, as well as, Children Playroom.

Frequently Asked Questions

What is the cancellation policy for Pan Pacific Suzhou?

The cancellation policy for Pan Pacific Suzhou varies depending on the type of room and booking conditions.

How much does it cost at Pan Pacific Suzhou?

Prices at Pan Pacific Suzhou change according to dates, hotel policy, and other factors. Please search for the dates you wish to stay to view prices.

Does Pan Pacific Suzhou have airport transfer services?

Yes, Pan Pacific Suzhou offers airport transportation for guests. We recommend calling ahead to confirm availability and pricing.

What are Pan Pacific Suzhou nearby landmarks?

Nearby attractions to Pan Pacific Suzhou include Ruiguang Tower, only 200m from your search (straight-line distance) away.

Does Pan Pacific Suzhou provide a pool?

Yes, Pan Pacific Suzhou has a swimming pool for guests.

Does Pan Pacific Suzhou have breakfast?

Yes, Pan Pacific Suzhou have the high-rated breakfast including: Western, Chinese.

Is there a restaurant in Pan Pacific Suzhou?

Yes, Pan Pacific Suzhou has a restaurant serving a variety of Chinese, Asian, Asian, Italian dishes made with fresh, high-quality ingredients.

What are check-in & check-out time at Pan Pacific Suzhou?

Check-in at Pan Pacific Suzhou starts from 15:00, and the standard check-out time is by 12:00.

Are pets welcome at Pan Pacific Suzhou?

No, pets are not welcome at Pan Pacific Suzhou.

About This Property

Nearest AirportWuxi Airport
Distance to Airport40.38KM
Nearest Train StationSuzhou Railway Station
Distance to Train Station6.21KM
Nearest Metro StationXinshiqiao
Distance to Metro Station0.51KM
Average Price FromAUD267
Hotel Star Rating5