Somer Chew Hotel

The location is great as it is located to the restaurant and bars cluster. The facilities are clean, well equipped and relatively new. My only issue is with the desk staff, they were not friendly to start with, upon arrival (about 12pm) we were told to just park our luggage at a corner, no tags were assigned, no labelling, nothing. Then told to come back to do check-in at 3pm, they cannot any time earlier than that, so we left and came back at 3pm. At this point it was a female staff with bangs that helped us, I showed her the hotel booking email and she said she wants the Trip.com booking app page, I showed her and she said she wants to see the booking ID. I showed her that too and at this point she said "read it out to me". The booking ID was on my phone screen and she didn't even bother to see it, and wants me to READ IT ALOUD TO HER. Maybe she's dyslexic? I don't know. Then I added on one extra day of stay which did not reflect on the paper that she asked me to sign so I pointed that out and she double confirmed that it was printed wrongly. Fast forward a few days, all of our access cards were not able to work for our same rooms that we stayed, I assume it is because she did not grant the correct number of days upon check in, which also resulted in some inconvenience going to and fro the room and counter. And that same staff carried the same attitude when renewing the faulty access cards. Every morning the breakfast service staff was rude as well, like I owed her a million dollars or something, "you which room? you sit here". One morning she came to me "how many people in your room? not 2 person?", I stayed alone in a 3pax family room with no changes at all. I really dread breakfast everyday. When we checked out there was a new crew of desk staff which was much better in terms of attitude and service, it was the weekend team. I had 2 more weeks of stay in Tainan and I moved to another hotel. Overall I will not stay in this hotel ever again, other than the service, everything is great.

Best hotel in our Taiwan trip so far, a gem hotel in a superb location. The free bike renting is definitely an added point to the stay! Room cozy & staff are wonderful.

Hotel room size is not very big but decent enough. Simple breakfast set but staff are marvellous, friendly and helpful

Super nice stay in this hotel! The breakfast is so delicious with different variety. The staff are also very helpful in answering questions! The room was clean and equipped with reasonable amenities. There were also welcoming snacks for the stay. One of the staff is from Hong Kong, so Hongkongers should pick this for sure !