JW Marriott Hotel Taiyuan

Taiyuan was in the mood for spring at the end of March, but the temperature suddenly dropped in the past two days. I arrived at JW Marriott Hotel Taiyuan in the evening. As soon as I entered the door, LAURA greeted me warmly and told me that a room had been arranged for me. Welcome to Taiyuan. It’s my first time visiting Taiyuan. I hope I will like it here. I bothered her quite a bit during my stay, and she always answered my various travel questions with enthusiasm. Here I also met Mr. Dong who was transferred from Beijing. We had a lot of pleasant chats during the several encounters. The happy hour before dinner was so sumptuous that it was a bit too much! During my stay, the excellent service of the entire hotel made me prefer JW Marriott Taiyuan. All the hotel staff, regardless of their position, treat every detail with warmth. See you in September~🥰

Worst hotel service ever... Since the Marriott Hotel just opened in 2004, I decided to give it a try. I booked an executive suite for , plus an extra bed, which cost nearly three thousand yuan a night. This is the worst service I've ever had in a luxury hotel. It's the worst, extremely bad. And it is obvious that there are two groups of service in the hotel: one is local waiters, and the other is trained by Marriott. The minibar is free but it only has Coke, Sprite and soda. If you stay in the room and don't turn on the do not disturb button, they will knock on the door several times. Once they ask if the bed is ready for turndown (btw, in the three nights in the hotel, except for the first night when they asked if the bed was ready for turndown, they didn't do it once in the other two nights), once they ask if you are satisfied with the cleaning, and once they ask if you want to change the wash cup. . . This happens every day. When a courier is delivered to the room, the concierge will call me, and then the front desk will call me and tell me that the concierge called me. . . . It took the waiter a very long time to get two more bottles of mineral water. We added an extra bed to the suite, and you could clearly see two exposed cut steel pipes at the end of the bed. If I hadn't reminded the manager to wrap them with tape, they wouldn't have thought it was a safety hazard. Moreover, it took a long time to get the sheets for the extra bed, and I felt like I had no idea how to add the bed. The manager during checkout was also very cold and unprofessional. I give up. . The breakfast buffet is ok. The manager can remember what my husband and I drink, which is very good. There are many varieties and they are delicious.

This time when I came to Taiyuan, I first experienced the executive lounge. It felt very good. The environment was quiet and elegant. I gained a lot of inspiration when working here. The lounge sister Amy was very nice and enthusiastic. She always cared about us, paid attention to our experience, and took the initiative to introduce many dishes, which made our family feel very caring! It was also my first time in Taiyuan. I was not very familiar with the surrounding roads, so I called the sister Angel in the service center. She was also very enthusiastic to help me check a lot of guides, guide me to take the bus and subway, recommend food, and introduce nearby attractions, which saved us a lot of time. I will come back to experience it again if I have the chance!

Angel was very nice and attentive. She helped me arrange the room in advance. Jack, the concierge, pointed out many routes and places to check in, which made my trip to Taiyuan very successful. He also helped me check and hand over the valuable express that others gave me. Every front desk employee I met in this hotel was very good and enthusiastic. Whether it was the manager or the staff, they were very kind. This was the biggest surprise for me!