Mercure Tbilisi Old Town

We booked a room with two beds. We sent a message to the hotel via the Trip.com app, which they never answered. We also sent an email directly to the hotel, which they never answered either. The rooms with two beds are smaller than the rooms with one bed. When we arrived, the room we were given had two beds pushed together with one sheet. They had to send someone to separate them and make the beds each with their own sheets. There are two chairs in the room, but neither has armrests, which makes them not very comfortable. The mattresses are not very comfortable. They put a mattress on top of the mattress, which makes it too soft and hot, and we had to remove them to be able to sleep better. They have TV channels, especially news. Nothing in Spanish, Portuguese or Italian. The breakfast is good, although for long stays it is always the same. There are two types of hot dishes, one with scrambled eggs, one with bacon and one with some type of vegetable (this one changes daily). There is a buffet of breads, two types of cereals, jams and honeycomb. Various fruits, hazelnuts, fresh cheeses, yogurts, hard-boiled eggs, skimmed milk and almond milk. A coffee and cappuccino machine and some tea bags. You can also order eggs to taste. The gluten-free bread is terrible, it consists of a tasteless roll that falls apart when you cut it and the other option is round rice cakes that are not packaged and are no longer crispy, but rather "gummy" because they are left unwrapped. Luckily we brought our gluten-free bread, since they never answered the email we sent or the message on the app asking if they had gluten-free options. The gym is small. It is fine for aerobic exercises. It has few weights. The heaviest is the 20-pound one and is located in the basement. On the top floor there is a terrace where you can see a nice view of the old part of the city. The entrance to the hotel is unpaved, I think they are repairing the road. When you leave it is a 5 minute walk to the thermal baths, 10 minutes to the cable car that takes you up to the castle and about 20 minutes to the clock tower. Going by "bolt" is a very good option to get around the city. The staff at the reception and the restaurant are friendly. The security staff are always serious, as if they were angry, they never smile.

The hotel is right at the entrance of the old city, and it is very convenient to go anywhere. The skybar on the top floor has a great view. The internet-famous steak on the first floor is really expensive and unpalatable. The service staff has a very good attitude and arranged the room we needed. And the room is really big. We also contacted the hotel to charter a car to Kazbek. Recommended to stay, overall very satisfied!