Guest User
January 16, 2024
A mixed bag. The hotel itself, and its facilities, were brilliant; a true ‘lodge’ feel, modern and up-to-date decor, wellness spa (jacuzzi/sauna/stream room) was fabulous, very comfortable bed and fantastic selection of food for breakfast. However, as some of the other recent reviews have disclosed, the evening meal was disappointing. The menu at the lodge was pretty limited, and there was an expectation to use the other 3 local restaurants they contract with to provide evening meals. While the hotel provided 50 euros per person limit at these restaurants, and the food was indeed very good, this was not advertised upon purchase of the holiday package. Expectation was that half board would provide an in-house evening meal, which was not provided. They also advertise fine dining, which is certainly not the case at all. While this next issue may be down to a matter of miscommunication, a sour taste was left in our mouths before we settled the room bill. I proposed to my partner during the week; I disclosed this to the hotel on the first day. Social convention, particularly at a hotel of this cost, would suggest a reasonable expectation of a small gesture for the recent engagement. The hotel manager was quick to congratulate us for this, and offered ‘complementary’ bottle of red wine. I double-checked that this was indeed complementary, and which was reaffirmed by the manageress. However, when settling the room bill, we were told the wine would cost us 66 euros. We challenged this and she explained that they do not do comp gestures - even for engagements it appears. We were left gobsmacked and very annoyed they picked such an expensive bottle of wine, knowing they’d charge us for it, and overlooked the fact we had just got engaged. Not impressed. Other than that, the hotel was lovely and the skiing was brilliant all week - incredibly lucky. We encourage the hotel to advertise the half board system correctly for future guests to avoid confusion.