Sotetsu Fresa Inn Shimbashi-Karasumoriguchi

Excellent location, within 5mins walk to Shimbashi Station. Lots of good restaurants around. Room is a bit small as expected. WiFi was good. Great value for money if you’re visiting Tokyo for a few days.

Got smoke smell when first went into the room. The staff on day shift were very friendly but staff on night shift quite rude. Recommended on their bath salt especially mint flavour.

The hotel is quite a good location and very close to the train station. The room is very small but it’s enough for one person. I did kind of struggle to open my luggage. It’s very quiet and I slept well. I only had one issue and for this reason I wouldn’t consider booking with this hotel again. When I arrived to check in it was around 8am. The staff at the desk were very kind. I didn’t want to check in early but I wanted to drop my bags off. At this point, the hotel manager (a older lady with glasses came) and said in a sharp tone that check in is at 3pm. I knew this and this was okay. I felt her tone was quite rude and accusatory. It’s my second visit to Japan and up until now I’ve had no issue here and everyone has been very friendly. I was surprised that someone working in the hotel industry doesn’t know how to speak in an appropriate tone while dealing with customers. I did spend money to stay here and do expect a certain level of service. The fact that you can speak English does not automatically equal good customer service. I suggest that you watch the tone you speak in. In addition to this, I didn’t get a baggage tag so I waited and the other staff member called the lady back. She said it was okay and after I left I could hear them giggling at the counter. It wasn’t a major issue as I know the majority of Japanese people are very friendly and I’ve had a great time in this country. I’m moving on to Kyoto next and I was considering to book this hotel chain there but the experience has put me off.

The building is very high and set back and has a very good view. The space is a bit small, and it is impossible to open the luggage fully.

Amazing location in Shinbashi, close to the Metro Station and Shinbashinishiguchi Walking Street.

Normal business hotel with a view of the Tokyo tower. No frills really and the room is pretty small. Decent for 1-2 nights stay.

Generally great Advise to offer breakfast earlier

Perfect location, super close to the station. Lots of restaurants and shop around.