5 Chome-13-15 Ginza, Chuo, Chuo Ward, Tokyo, 104-0061, JapanView Hotel Details
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Mitsui Garden Hotel Ginza-Gochome Guest Reviews
4.5/5
Great
1060 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.4
Service4.5
Cleanliness4.6
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All reviews(1060)
Positive reviews(1034)
Reviews with photos/video(211)
Easy to get around(141)
Convenient for shopping(118)
Close to metro(52)
Relaxing hot springs(19)
Would stay again(17)
Friendly front desk staff(17)
Highly recommended(7)
Negative reviews(26)
CHIHLING
Superior , 2 Beds (+ Extra)
Stayed in Mar 2025
Travel with friends
16 review
4.7/5
Amazing
Posted on Apr 15, 2025
The location of this hotel is excellent. It is just in the heart of Ginza shopping district. Within less than 3 mins walk, the metro entrance and everything you expect from Ginza is just right there. The size of double room is a big bigger than other typical Japan hotels but the size of double bed is consider small.
Response from Property: Thank you very much for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time to provide us valuable feedback for your stay.We are delighted that you found our location excellent.As you mentioned, our hotel is located in a very central area and that makes it easy to get around Tokyo. We are also surrounded by nice restaurants, cafes and bars worth trying. The location of our hotel is very central to everything and easy to access such as main railway terminals and Haneda and Narita International Airport so that its location is convenient for not only business but also sightseeing. The location is very close to Ginza where many restaurants, shops, department stores are there so that you can enjoy shopping, eating and entertainment. Thank you for staying at Mitsui Garden Hotel Ginza-gochome. We are delighted to hear that you were satisfied with your stay. Our team is dedicated to ensuring a comfortable experience for all our guests, and we hope that your time with us was truly memorable.We look forward to welcoming you back in the future and are committed to making each visit just as enjoyable. If there’s anything we can do to enhance your next stay, please let us know.Front Office Manager
Tong SL
Stayed in Mar 2025
Couples
9 review
4.0/5
Very Good
Posted on Apr 7, 2025
The customer service is excellent and very responsive. As such, the hotel facilities are equipped with hot springs, and we did enjoy our stay.
Response from Property: Thank you for choosing Mitsui Garden Hotel Ginza-gochome from among a number of hotels and taking the time to review our hotel.We are delighted to learn that you enjoyed some of the best features of Mitsui Garden Hotel Ginza-gochome, including our central location, great breakfast, the service, and our large public bath.We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.Front Office Manager
LBT2001
Stayed in Feb 2025
Couples
7 review
4.5/5
Great
Posted on Apr 1, 2025
Great location near Higashi-Ginza subway stop and Kabuki-za. The Toei Asakusa subway line connects to the Keikyu line to Haneda Airport, so you can get there on one train (but can be crowded). Short walk to Ginza Six mall, Mitsukoshi department store. Nice bath on second floor - brown key card is for men’s bath and white for women’s. Also has two washing machines and a gym on second floor.
Response from Property: Thank you very much for having stayed at Mitsui Garden Hotel Ginza-gochomeand taking the time to provide us valuable feedback for your stay.We are honored to receive high ratings in all categories.As you know, our hotel is well-received by travelersfor its good access to not only the subway but also the airport.We hope you had a memorable shopping experience in the glittering city of Ginza,We will continue to strive to improve our servicesso that we can become a hotel that many customers will choose.All our staff look forward to welcoming you again.Warmest regards,Front Office Manager
Ka Yan Sandy
Stayed in Feb 2025
Solo travellers
15 review
5.0/5
Outstanding
Posted on Apr 1, 2025
Perfect Location!!! The room were comfortable, especially the bathroom, I love the Bath Tub 👍🏻Cleanliness !!! Don’t forget to enjoy the Public Bath on 2nd floor. Hotels provided Good quality complimentary water bottles 💧
If you feel tired in a Full Day Schedule, please book the restaurant at 2nd floor - SHARI. After a Big dinner, you can enjoy the Hot Bath.
I highly recommend Mitsui Garden Hotel Ginza - Gochom for its cozy rooms, friendly staff, serene atmosphere and customer service. A big thumbs up!
Response from Property: Thank you very much for having stayed at Mitsui Garden Hotel Ginza-gochomeand taking the time to provide us valuable feedback for your stay.We are honored to receive the highest rating in all categories.We would like to thank you for your kind words regardingour large public bath, which is one of the most recommended features of our hotel.Happy to read that you had a relaxing time.We will not rest on our laurelsand will continue to work hard to further improve our services.We hope your time at our hotel was a memorable oneand look forward to welcoming you back in the near future.Warmest regards,Front Office Manager
Guest User
Stayed in Feb 2025
Family
4 review
4.5/5
Great
Posted on Mar 11, 2025
Excellent location and value for money! Love the convenience of the location with lots of food, malls and convenient stores around the hotel. Walking to any place in Ginza was a breeze! Highly recommended!
Response from Property: Thank you very much for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time to provide us valuable feedback for your stay.We are delighted that you found our location excellent.We are pleased to notice that the hotels is conveniently located to Higashi-ginza Station of Tokyo Metro Hibiya Line and Toei Asakusa Line by just 1 minute walk.We are proud of being located in the middle of Tokyo and the subway stations, Ginza area is also within a walking distance.The location of our hotel is very central to everything and easy to access such as main railway terminals and Haneda and Narita International Airport so that its location is convenient for not only business but also sightseeing. The location is very close to Ginza where many restaurants, shops, department stores are there so that you can enjoy shopping, eating and entertainment.Again, thank you for your honest feedback and we truly hope to have another opportunity of welcoming you, when your travels bring you to Tokyo in future.Front Office Manager
Guest User
Standard , 1 Bed Queen
Stayed in Mar 2025
Solo travellers
1 review
4.5/5
Great
Posted on Apr 12, 2025
The bathroom is not clean and many stains on the toilet bowl cover
usapyon
Stayed in Feb 2025
Solo travellers
49 review
3.5/5
Posted on Mar 23, 2025
the location was good. Too many people so I didn’t try the shared bath.
Response from Property: Thank you for choosing Mitsui Garden Hotel Ginza-gochome from among a number of hotels and taking the time to review our hotel.We are glad you found our location convenient, with easy access to the many shops, restaurants, and attractions in Ginza. We are very sorry that our public bath failed to exceed your expectation. Our public large bath is so popular that it is very crowded depending on the time. However, we are more than happy to advise our guests about the time when a public bath is not so crowded. Please feel free to contact our front desk anytime if this information is needed. Once again, we appreciate that you have taken the time to provide us with your feedback. We sincerely hope you will grant us another opportunity in the future to extend you a better stay experience and replace any negative impressions with a more positive one.Front Office Manager
Anonymous User
Stayed in Dec 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Jan 27, 2025
Very near to the ginza metro! Room was very nice and spacious for 1 person! Breakfast was good. I would book this hotel again.
Response from Property: Thank you very much for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time to provide us valuable feedback for your stay.We are glad you found our location convenient.We are pleased to hear you enjoyed the convenience of our location. We are located in central Tokyo which is convenient for not only shopping but also business.We are happy that you liked you room. We did put a lot of efforts into setting a relaxing atmosphere with modern touches in terms of design. We hope you fully enjoyed your stay with us.We’re also delighted to hear that you were satisfied with our breakfast. Our restaurant offers three breakfast options: a traditional Japanese breakfast set with nine side dishes, a colorful sushi roll breakfast set, and a classic Western breakfast set.Again, thank you so much for having your time to offering valuable opinion and high score for our services. We look forward to welcoming you back to Mitsui Garden Hotel Ginza-gochome.Front Office Manager
Marble202
Stayed in Dec 2024
Solo travellers
5 review
5.0/5
Outstanding
Posted on Jan 23, 2025
Very good price range for such location, room amenities, and a big public bath to wash away a day’s tiredness or begin a new day! Tasteful lobby design and considerate smoking area setting.
Response from Property: Thank you very much for choosing to stay with us and we truly appreciate for taking the time to share your feedback of your recent stay at Mitsui Garden Hotel Ginza-gochome.We are delighted to learn that you enjoyed some of the best features of Mitsui Garden Hotel Ginza-gochome, including our central location, and our large public bath.As you mentioned, our hotel is located in a very central area and that makes it easy to get around Tokyo. We are also surrounded by nice restaurants, cafes and bars worth trying.Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction.It is via guest feedback and customer experience that we can endeavor to provide our guest with a more luxurious and superior stay. We certainly hope we will be able to welcome you back to Mitsui Garden Hotel Ginza-gochome in the near future.Front Office Manager
Enyu Gong
Stayed in Dec 2024
Family
3 review
5.0/5
Outstanding
Posted on Feb 8, 2025
I recently stayed at the Mitsui Garden Hotel Ginza-Gochome during a trip to Tokyo, and it was an excellent choice for my stay in the city. Located in the upscale Ginza district, this hotel offers a perfect blend of convenience, comfort, and modern Japanese hospitality.
The hotel’s location is one of its strongest assets. Situated in the heart of Ginza, it’s within walking distance of high-end shopping, dining, and entertainment options. The Ginza-Gochome subway station is just a minute away, making it incredibly easy to explore other parts of Tokyo, including popular areas like Shibuya, Shinjuku, and Asakusa. Despite being in a bustling area, the hotel itself is tucked away on a quiet street, ensuring a peaceful stay.
Mitsui Garden Hotel Ginza-Gochome is a fantastic choice for travelers looking for a comfortable and convenient stay in Tokyo’s Ginza district. Its prime location, modern rooms, and excellent service make it a great value for the price. While the rooms are on the smaller side, the thoughtful design and amenities more than make up for it. I would highly recommend this hotel to anyone visiting Tokyo and would definitely stay here again on my next trip.
Response from Property: Thank you very much for choosing to stay with us and we truly appreciate for taking the time to share your feedback of your recent stay at Mitsui Garden Hotel Ginza-gochome.We are very delighted to learn that you were satisfied with the location of our hotel. It is very central to everything and easy to access such as main railway terminals and Haneda and Narita International Airports so that its location is convenient for not only business but also sightseeing. We are happy that you liked you room. We did put a lot of efforts into setting a relaxing atmosphere with modern touches in terms of design. We hope you fully enjoyed your stay with us.With regards to the size of your room, we regret that we could not meet your expectation at this time. We would appreciate your kind understanding for the Japanese room size is not that large compared with European Standards. For your information, we have another room types which is Deluxe Twin (34.6sqm), it is bigger than most hotel average in Tokyo. We are also truly delighted to learn that you are satisfied with our staff's services. We are continuing to refine our services and skills. Your compliment encourages our high motivation to seeking best services.Again, thank you for your honest feedback and we truly hope to have another opportunity of welcoming you, when your travels bring you to Tokyo in future.Front Office Manager
Vivienne.eeee
Stayed in Jan 2025
Couples
11 review
5.0/5
Outstanding
Posted on Feb 27, 2025
Close to Tsukiji market good location
Have a onsen staff is nice
Response from Property: Thank you so much for your positive review. We're thrilled to hear that you enjoyed our hotel's convenient location in the heart of Ginza. It’s wonderful to know you appreciated being so close to the major shopping centers, dining options, and the vibrant atmosphere of the area. We look forward to welcoming you back and hope to provide you with another exceptional stay!Front Office Manager
Anonymous User
Stayed in Oct 2024
Family
3 review
4.2/5
Very Good
Posted on Dec 16, 2024
Hotel location is great! Walking distance to both Higashi-Ginza metro or Ginza metro station, making it easily accessible to everywhere we want to go in short time. Shopping, food and convenience store just round the corner! Public bath is good experience but the shower area may need some washing as it’s rather soapy after use by everyone. Hotel is rigid in allowing kids (9 yrs old) to sleep together with adults. Requested to change to deluxe twin room but they don’t allow 2 adults and 1 kid in a room. So had to request to combine the triple beds together as my kid dare not sleep by himself. We would hv preferred the deluxe twin Japanese style room if hotel could allow and we are willing to same triple room price for it. Triple room has no view and faces backstreet. Housekeeping needs improvement as hair could be found on the floor and the amenities/tissue werent timely replenished. But overall it’s still a great place with its great accessibility and the nice hot public bath! We will still stay here next time!
Alex
Superior , 2 Beds
Stayed in Mar 2025
Family
6 review
5.0/5
Outstanding
Posted on Apr 7, 2025
it’s a very convenient hotel with a good public bath at its second floor. the room is not too small and is clean and tidy. they will give you two bottles of water everyday. the towels are clean and white. service is good. they have no carpark.
Response from Property: Thank you for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time from your busy schedule to share your valuable feedback.We are delighted to learn that you are satisfied with our public bath on the 2nd floor. Our hotel offers very unique service for our guests to enjoy the public bath free of charge during their stay. You can enjoy your bath time with pleasure of a large bath and release your tiredness after business or sightseeing.From now on, we make lots of efforts to improve our service and aim for being a good hotel, which could be chosen by many guests. We all are waiting for your coming back and hope to see you soon.Front Office Manager
Mel.am
Stayed in Feb 2025
Couples
8 review
4.2/5
Very Good
Posted on Mar 23, 2025
Love the laundry machines that can be paid with Apple Pay/ suica when you ran out of coins. Location is decent; not much eateries near by. Reception agents speak proper English which is a big relief. Breakfast was pretty good.
Jaclyn Ching
Stayed in Sep 2024
Couples
1 review
4.7/5
Amazing
Posted on Oct 22, 2024
Everything is good except some staff are not as friendly as Japanese used to.
Response from Property: Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are very disappointed to learn about your unpleasant experiences during your recent stay. Please allow us to express our deepest regrets on how you felt and disappointed after you staying with us.Again, thank you for your honest feedback and we truly hope to have another opportunity of welcoming you, when your travels bring you to Tokyo in future.Front Office Manager