Guest User
March 28, 2024
Before booking a room, I called to inquire about related issues, but it was all voice recordings. Although I couldn't communicate with the service staff, I still chose the hotel faithfully. After arriving at the parking lot informed by the voice at noon, I checked in at the scenic spot customer service for the first time. I learned that the room would not be cleaned until around 3 pm, so I bought tickets first and got a 20% discount on tickets. I could choose a hotel near the scenic spot, not necessarily the booked hotel. The company has more than 20 hotels with similar conditions. We still insisted on checking in at the booked hotel. They said that there was a free special car to pick up from the scenic spot to the hotel, which was more than 20 minutes per trip, but the reality was that we waited for nearly 30 minutes and nothing happened. Later, after finding the bus stop and contacting by phone, it took nearly 10 minutes for the car to pick us up at the hotel and check in for the second time. Then the staff took us to the front desk of another building across the street. We checked in for the third time and got the room card. There were many people at breakfast and the environment was poor. The name and standard of the booked hotel were quite different from the actual situation. I don't know which link went wrong. In the end, the hotel promised free parking, but we had to scan the code and pay a parking fee of 20 yuan to leave the parking lot.
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