Ziye Hotel

My child came to Wuzhen to participate in a competition, and I booked the Midnight Hotel under Wuzhen. It was really better than expected. The room was quite large, and the facilities were not too old. The key was that the service was very good and considerate. The shuttle bus in and out of Xizha was very convenient. The child was given a small gift before leaving. Next time I come to Wuzhen, I will book here again.

The location of the hotel is very convenient, just across the road from the East Scenic Area Gate. The hotel has a free shuttle bus to the West Scenic Area, which can be called at any time until 10 pm if needed; the breakfast is relatively simple, and the hotel can buy a combined ticket for the East and West Scenic Areas for 150, which includes multiple round trips to the West Scenic Area and one trip to the East Scenic Area; the small shower head in the bathroom cannot be fixed and needs to be repaired, the pillows and mattress are not very comfortable, they are too soft, and the underground garage is very convenient.

I wanted to book a room at Midnight, but there was no room. This one is opposite the Midnight Hotel, not in the main building. The price for a triple room is reasonable. The shuttle bus to Xizha is very good, you can call and go at any time, which is very convenient

The front desk service attitude is very good. Every time I call the front desk when I take the bus to and from Xizha, they are very patient. On the first day, I stayed in a nearby homestay, which was average in hygiene. After coming to Ziye on the second day, the hygiene and environment in the hotel are still far better than the homestay. Staying in Ziye is very cost-effective. It is a hotel under Wuzhen. You can take the sightseeing bus in the scenic area. The hotel's free shuttle bus to and from Xizha is available on call. The hotel's breakfast is also delicious. Wonton is recommended. The only thing that needs to be improved is that the shuttle bus does not turn on the air conditioner during the day. The car is like a steamer and there is a strange smell. It is more ok when the air conditioner is turned on at night.

The hotel staff has a very good service attitude and a proactive service awareness. After visiting so many tourist attractions, I feel that the people of Wuzhen are very warm and polite, leaving a good impression on tourists.

Before booking a room, I called to inquire about related issues, but it was all voice recordings. Although I couldn't communicate with the service staff, I still chose the hotel faithfully. After arriving at the parking lot informed by the voice at noon, I checked in at the scenic spot customer service for the first time. I learned that the room would not be cleaned until around 3 pm, so I bought tickets first and got a 20% discount on tickets. I could choose a hotel near the scenic spot, not necessarily the booked hotel. The company has more than 20 hotels with similar conditions. We still insisted on checking in at the booked hotel. They said that there was a free special car to pick up from the scenic spot to the hotel, which was more than 20 minutes per trip, but the reality was that we waited for nearly 30 minutes and nothing happened. Later, after finding the bus stop and contacting by phone, it took nearly 10 minutes for the car to pick us up at the hotel and check in for the second time. Then the staff took us to the front desk of another building across the street. We checked in for the third time and got the room card. There were many people at breakfast and the environment was poor. The name and standard of the booked hotel were quite different from the actual situation. I don't know which link went wrong. In the end, the hotel promised free parking, but we had to scan the code and pay a parking fee of 20 yuan to leave the parking lot.

The hotel is very good. I went there on weekdays. The waiter also upgraded the room for free. It is very large and clean. I am very satisfied with the experience. The breakfast is also good. I will choose it again next time.

We upgraded to a balcony room for free. The room is spacious, bright, clean and comfortable. The service attitude is also very good. The buffet breakfast has a rich variety. Dongzha is just opposite the hotel. There is a free shuttle bus to Xizha, which is very convenient. I will continue to choose Ziye Hotel next time!

The room is very big and has the style of old Shanghai. The facilities are complete. The room is clean, comfortable and sanitary. There is also a car to pick up and drop off at the scenic spot. The overall service is in place.