Guest User
June 16, 2022
I arrived at the hotel, I had already paid for the stay. When I arrive you have to give a second credit card as a deposit already it seems strange. Then the room was OK, just lacking in cleanliness and accessories like hangers, a carpet, curtains in better condition... When I arrived in my room after a walk, my room door was OPEN, probably the maid who “forgot” to close it but sorry??? There was my IPAD, MY WALLET, PASSPORT and so on and the door was open!!!! Total insecurity, fortunately I had all my personal belongings that no one could steal. I will explain the situation to the reception and I ask for compensation and I am told "no ma'am we cannot refund" WHAT A SHAME THIS HOTEL, I also have a friend who stays in this "hotel" and every time he When he returned, he was asked who he was even though he stayed several days. UNPROFESSIONAL IMCOMPETENT TO AVOID
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