Guest User
September 19, 2021
Stayed here for 1 night. When booking it asked us what time we were arriving so we chose 11am thinking that must have been check in time, we were gravely wrong. When arriving at the hotel we were greeted by a ‘wish’ version of stone cold Steve Austin, he barked at us that check in was not until 3pm. however, after we showed him the booking error, he allowed us to place our bags securely inside, while we explored Torquay for the day. When we came back at 3pm, he was most courteous, almost like he had a bollocking from the wife to do so. He was most helpful explaining entering and exiting the building. His temper only boiling over when we asked if he needed to know how we liked our eggs to which he replied “you get them fried and if you don’t like it don’t eat it” In the bedroom the room was great value for money barring the water pressure on the shower not being great and a mishap where the tap fell off. Not very spacious though, you couldn’t swing a cat around, but our fault because we could have booked a bigger room. Bed was comfortable and had a great nights sleep. After spending the night in Torquay, and having dinner and cocktails we arrived back at the hotel around 11pm-12am, used the passcode on the door to enter which was very straight forward. There was no one on reception as expected. As we walked through the hallway to the stairs we noticed that the owner was in the bar area with the tv on, asleep on the sofa with a beer in his hand, after the lounge being locked all day. Then breakfast arrived, it was plentiful, good sausages and bacon, cooked very well, and also a good tasting cuppa to go with. Would just have liked more choice of cereals and maybe some fruit juices, however we were full after eating breakfast. Unfortunately, some poor lady and her husband didn’t get the memo about having set seats and sat at the wrong table. Whilst the hostess kindly explained why the seating was important due to matching room numbers to breakfast orders she made amendments to the seating due to the honest mistake. However when the owner got whiff of this all hell broke loose. He started bellowing from the kitchen about how people need to follow the rules to which the room went silent, followed by a Charge into the room at which he began to berate the couple for their mistake before picking up their items from the table and manually moving it to where they were supposed to be sat whilst continuing to repeat about they need to follow the rules. He returned to the kitchen at which point he shouted to the hostess that they can now only have one slice of toast. Made the a**osphere most awkward and left everyone else either leaving their breakfast or eating as quickly as possible to get out of the firing range. To summarise, it felt as if we were guests in the owners home, but if to wish to enjoy your stay know the rules keep on the owners good side and maybe try addressing any problems you have yourself first aka avoid customer service.