We've just returned from a lovely 4 night Christmas break at the Toorak and were really impressed from the moment we arrived until saying goodbye at the end of our stay. All staff very professional , well trained, really friendly and went out of their way to help guests . I gave my compliments to the head chef personally after his Gala Buffet, as the food the whole 4 days was so amazing and well cooked. The soups especially were the best we have ever tasted ! A big thanks to Head Chef and his team , the exceptional food really made the holiday along with the rest of the hotel staff being so friendly and helpful. Bar staff very efficient, and helped carry drinks to tables for guests when needed. Beers and cider kept well and a lovely atmosphere in the Conway bar and Arlington entertainment room . Toorak hotel manager Roger Heale and his staff were very pro-active , always walking around the hotel saying hello and having a chat to the guests. Everything was dealt with straight away , from us accidentally locking ourselves out of our room safe on arrival , to sons bathroom light being replaced when it started flickering mid-stay and an iron & board delivered to his room minutes after requesting one. We booked direct with the hotel and benefited from free parking. Both our seaview room , and our sons standard double were ready for us on our early afternoon arrival. Both rooms very clean with comfortable beds and everything you need . Sons room 144 was on the first floor above the hotel bar area and a lot warmer than our room 213 on the opposite side of the hotel .(Others commented their rooms on our side were cold as well, although our radiators were turned on when mentioned to reception but still not very warm then ) There was a lift serving the side we were on , but I didn't see one for sons part of the hotel. Housekeeping came each day with rooms cleaned well and towels , tea/coffee tray restocked and plenty of loo rolls left. All the housekeeping team were friendly and did an excellent job . A special mention to Matthew who was very pleasant, made sure everything was ok with us and asked if there was anything else we needed like extra milk and teabags etc. We enjoyed using the indoor pools , jacuzzi, sauna and steam room in the complex during our stay. £1 for towel hire if needed and padlock key to use for locker in exchange for room key. Nice and clean when we visited each time . A thoroughly enjoyable 4 days , it flew by with all the entertainment , afternoon teas, afternoon quiz , champagne receptions etc in the hotel. Big thanks to Roger and the Toorak team from me , hubby and our son for making our Christmas so special! Hoping to see you all again sometime in the near future :)