Guest User
August 12, 2022
We loved our stay and would come back in a heartbeat. The Moselschlosschen Spa & Resort def. delivers a lot of value for the price (it's not the cheapest hotel in place, but you get so much more than just a room). If you stay at the hotel your nightly rate not only includes the room, but also access to the spa, breakfast buffet and a 4-course dinner. Let's start with the food - breakfast buffet offered enough for everyone - I have no complains. Dinner was tasty - and def. on the top-end for the price category. The first two offers are fixed (vegetarian friendly), one get to choose the main dish out of three options - meat, fish, vegetarian - and two options for desert. Personally, while the first three course were good, the desert blew my mind every single time - soooo delicious (as it had amazing flavor profiles combined with texture!). The spa is new and amazing. It could help to explain the spa rules during check in, as I saw people taking videos in some areas with their cell phones, which (after reading the regulation) is not permitted (and I don't want to be on someone's video while being in the spa area). Our room was just "OK" (as mentioned by others, no AC (not common in German), and our room had stains all over the carpet and worse, it was directly under the roof (super hot!!!) with lower ceiling and a bed just beneath a very low ceiling (see picture) - I bumped my head a couple of times. Granted, we booked the cheapest room option available and while the room size was spacious, the problems above "ruined" the room experience. With the ceiling directly over the head area of the bed, this room should only be offered for one person as the ceiling is a real hazard (your head will hit the ceiling, that's pretty much a given!). When I brought up the issue with the ceiling to the receptionist, the response I got was that bed only fits were it is is placed - which may be true, but I argue that there shouldn't be a bed under a low ceiling (hazard!) so the hotel should make it a dedicated 1-person room instead. Looking at the picture of the "classic bedroom" on the hotel's webpage, I am not even sure we were given a classic bedroom as the room looks more like the "single bedroom" (though we had booked the classic for two). With that, I have no choice but to vote the "room" as "terrible" as it was below expectation. While I am at it, here are some other areas that could be slightly improved - the food at dinner was sometime served lukewarm, the service was slow (I love Gemütlichkeit but one night we heard several other tables asking for the next dish and we also felt it took just a little bit too long), and service was also "somewhat unorganized" (besides long waits, we received different Information about available seating times, we were twice in one night brought the wrong dish, and it was often difficult to get the attention of the staff). Just to be clear - we loved our stay, but some minor adjustments are still needed to make th