Hotel Green Garden

We booked two rooms on Tuesday 17 th September, room were recently renovated , clean & AC was great, only thing didn’t have a tv & proper cupboard to keep stuff away , but pool was clean & staff was friendly & flexible lovely hotel with nice garden, value for more enjoy the stay 👍👍

The stay at this hotel ruined our family vacation. It seemed like a nice hotel sometime back, but now a days it lacks the maintenance big time. There were multiple issues during our stay. 1. The key at room no 18 got stuck in the lock and the hotel staff was not providing enough attention to get it fixed. We had to put our luggage in another room and left the room unlocked until they fix it. 2. The same room had a water issue. When my mother was having a bath the water stopped and then a black powder came out from the shower. See the photos below. They could not get this fixed. And they were not seem to care enough to attend to this. They were providing various reasons for this issue and could not get it fixed. After complaining many times they agreed to change that room to the family room they had. It was also an ordinary room, but since it was late at night we had no choice other than taking that room. 3. There was no wifi at rooms. When inquired they said wifi is only available at the reception area and not at the rooms. But they advertise it in sites like ***********. There were wifi signals detected from the rooms but they simply did not provide us the password for those. It was clearly visible that they were keeping those for the foriegners and not providing to local travellers. Double standards and deceiving the customers. 4. To put the icing on the cake during checkout the card payment machine was not working and I had to go with one of the staff members to an ATM and pay with cash the whole amount. Not convenient at all. 5. There were frogs and cockroaches in the bathrooms. See photos. Apart from this the overall experience was pretty bad. The staff was not trained at all. They don't seem to know anything at all about hospitality industry. Rooms were also not cleaned properly. Everything is outdated. I had to run here and there talking to them to get the issues fixed. We were a group of 13 people and had booked 6 rooms. But we could not have the leisurely time we wanted to have due to their negligence. Finally they reduced the price of our stay around 5000 rupees, but it was not about the money. That cannot compensate for the awful time we had there. Do not ever book this hotel if you want to have a peaceful vacation.

worst customer service ever.... this hotel management have to advice the manager of this hotel, how to handle a guest. we had a terrible stay at this hotel. we all were in such a hurry to check out from this hotel. i don't recommend this hotel to any of this world. and it is not a worthy stay for the money you spend at this property.

Excellent hospitality .best foods at trinco.pool,garden,friendly staff.thanks for all.iwill be there with my family wee enjoy 3days there with full bord it was perfect thanks all staff when you coming trincomalee visit hotel green garden beach in 2km from here thanks green garden Boyles❤️

Hotel green garden it's best hotel in trincomalee❤️nice rooms and good service reasonable price food and rooms! The beautiful garden we enjoy there! go and visit hotel green garden in Trincomalee❤️3km from the beach we love hotel green garden and the staf❤️