Nest Tulum

Nest Tulum Reviews

Nest Tulum

Carr. Tulum-Boca Paila Km 9.5, Tulum Beach, Zona Hotelera, Tulum, Quintana Roo, 77760, MexicoView Hotel Details
Nest Tulum
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Nest Tulum Guest Reviews

4.8/5
Amazing
73 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(73)
Positive reviews(39)
Reviews with photos/video(17)
Negative reviews(1)
Akhil P
Stayed in Nov 2024
Family
5.0/5
Outstanding
Posted on Dec 2, 2024
Accommodation was very good, Staff was super helpful, pro- active and very responses 24 hours throughout stay and also super helpful with providing recommendations to our needs as well as also supporting to organise reservations when required. - Breakfast very goos, - the most beautiful beach, very relaxing and felt very safe due to the security! Hope to return one day!
Response from Property: Dear Akhil, thank you very much for taking the time to provide us with your feedback following your last stay at NEST Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.
Camper23383257991
Stayed in Oct 2024
Travel with friends
5.0/5
Outstanding
Posted on Nov 21, 2024
Lovely and quiet spot in Tulum. Alexandra (concierge team) was amazing and gave great food/activity recs. Breakfast was such a treat every morning! Convenient beach access with cabanas and comfy beach chairs. The beach is clean and beautiful. Staff went out of their way to make sure we were comfortable.
Response from Property: Dear Camper, thank you for taking the time to share your experience at NEST Tulum. I am particularly grateful for your compliments about our team. We are so fortunate to have a passionate and talented staff that understands that it's all about the guest. The ultimate goal for us is to make you happy, feel at home, and be carefree. We have since shared your note with the team and they thank you for the kind words. Best wishes.
Matt N
Stayed in Oct 2024
Family
5.0/5
Outstanding
Posted on Nov 19, 2024
Amazing stay at an amazing place. We went with our family and friends for a wedding and stayed in Jungle 2. It was a beautiful room. The breakfast was delicious and the ref of the foods and drink were on par as well. Resort was well maintained with friendly staff. I highly recommend it.
Response from Property: Dear Matt, thank you very much for taking the time to provide us with your feedback following your last stay at NEST Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.
Bre B
Stayed in Aug 2024
Travel with friends
5.0/5
Outstanding
Posted on Sep 5, 2024
Amazing stay! The hotel was beautiful, comfortable, and the food was outstanding. Special thanks to all the staff who made our stay perfect, especially the concierge’s! Highly recommend for a unique and memorable experience. We will definitely be back next year!
Response from Property: Dear Bre, thank you very much for taking the time to provide us with your feedback following your last stay at NEST Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.
francois B
Stayed in Jul 2024
Couples
5.0/5
Outstanding
Posted on Aug 21, 2024
Incredible moment, room seems to be alone and as a house (private courtyard with d’Howard and no view from other) Staff definitly at the top Direct on private hôtel Beach Breakfast is also amazing moment facing thé carabein sea and thé choice us so important
Response from Property: Dear Francois, thank you very much for taking the time to provide us with your feedback following your last stay at NEST Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.
Geoffrey H
Stayed in Jul 2024
Travel with friends
5.0/5
Outstanding
Posted on Aug 13, 2024
We had an absolutely amazing stay at the Nest. Everyone from the front desk to the wait staff were very welcoming and kind. Edgar, who is an amazing waiter, even found lobster for us and put together a delicious last dinner of our trip. He puts a ton of effort and pride into his customer service and it shows. All of the staff are amazing but Edgar truly went above and beyond daily and really made us feel at home.
Response from Property: Dear Geo, thank you for taking the time to share your experience at NEST Tulum. I am particularly grateful for your compliments about our team. We are so fortunate to have a passionate and talented staff that understands that it's all about the guest. The ultimate goal for us is to make you happy, feel at home, and be carefree. We have since shared your note with the team and they thank you for the kind words. Best wishes.
Sherpa09003629587
Stayed in Jul 2024
Family
5.0/5
Outstanding
Posted on Aug 1, 2024
At Nest we did encounter high level of care, coupled with the stunning beachfront location and elegantly designed property. The staff are wonderful people that cares for you as a guest and work hard to fulfill all the confort to the guests. Big thank you to the concierge team for helping us organize the stay and the activities around. We loved last Valise Spa and swimming pool, for that special thanks to Victoria and Elias. Thanks to the restaurant staff for the professional service and making us feel welcome at all time. Super tasty food, we even had a breakfast to go prepared with big attention. Very important is the attention given to the beach part which is rather rare compared to other hotels. The beach is cleaned from the sea weeds. Thanks to those people and their efforts to keep the beach neatly maintained despite the heat and the humidity. Thank you guys and hope to be back at the Namron properties in near future. We wish you all a successful life
6/8
Response from Property: Dear Sher, thank you for taking the time to share your experience at NEST Tulum. I am particularly grateful for your compliments about our team. We are so fortunate to have a passionate and talented staff that understands that it's all about the guest. The ultimate goal for us is to make you happy, feel at home, and be carefree. We have since shared your note with the team and they thank you for the kind words. Best wishes.
Poshypioneer
Stayed in Jun 2024
Couples
5.0/5
Outstanding
Posted on Jul 30, 2024
Nest is the best property if you want to wake up every morning to the beautiful Caribbean sea. The staff is very warm and welcoming . The food is amazing and if you’re lucky, you might see turtles nesting! There is a sister property that has a fantastic bar and relaxing pool. I would recommend nest to anyone looking for a relaxing Tulum experience.
Response from Property: Dear Amanda, thank you very much for taking the time to provide us with your feedback following your last stay at NEST Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.
Ester v
Stayed in Jun 2024
Family
5.0/5
Outstanding
Posted on Jul 28, 2024
No words. Beautiful hotel, best location and what a friendly staff. We had a great experience. Special thanks to Elias for the best start of our holiday and to Hector for his hospitality in the restaurant and introducing us to some Mayan habits and the Mezcal.
Response from Property: Dear Ester, thank you for taking the time to share your experience at NEST Tulum. I am particularly grateful for your compliments about our team. We are so fortunate to have a passionate and talented staff that understands that it's all about the guest. The ultimate goal for us is to make you happy, feel at home, and be carefree. We have since shared your note with the team and they thank you for the kind words. Best wishes.
Guest User
Stayed in Dec 2024
Family
3.0/5
Posted on Jan 12, 2025
The beach at Nest is lovely and staff service and food good but not great, Concierge services were frustrating with questions often not answered clearly or incorrect information provided. Earlier reviewers mention the frustration with the lack of light in the rooms (3 dim lights, not enough to see properly with) and also mention that the curtains (semi sheer, barely covering the windows) do not block out light for sleeping. People should know that the hotel group has chosen not to address either of these concerns which are pretty basic requirements of a hotel room. Furthermore, there is so much noise from the hotel bar music and neighbouring hotels that even with earplugs in you can hear it and it vibrates through your body. We slept with earplugs and eye masks on and rather than leaving rested we are tired and looking forward to a good night’s sleep elsewhere. The security is also poor - we would leave and arrive with no security on the entrance gate and when we moved rooms part way during our stay due to prior bookings, they moved our bags into the new room and left it unlocked with the door open all day! Like most Tulum hotels, the hotel sits with the front on the beach and back on a dusty, dirty, pot holed road with no footpath so people walk next to cars. To taxi to a restaurant at the other end costs around USD$50 and can take from 30mins to over an hour as the road is a dead end and becomes a grid lock. Walking on the beach is nicer but takes a while and can be windy. Either way, I don’t recommend taking good shoes or wearing long pants/skirt as they will get dirt splashed on them (road walk) or wet (beach walk). The food in Tulum and design is its strongest point and the people welcoming.
Guest User
Stayed in Dec 2024
Couples
5.0/5
Outstanding
Posted on Jan 1, 2025
It’s a gorgeous and clean stretch of white sand beach and blue waters. It’s very central to a number of restaurants but away from the noise. The daily breakfast is yummy and filling, and they have a water service in the room as well as sunblock and mosquito repellent. The service is really standout as it’s a smaller boutique hotel and staff truly go above and beyond to help you out. They also have lovely cabana beds for the guests to lounge around it all day. You can also do yoga at their sister resort Radhoo and use the pool there, which is offered ~2x a week.
Guest User
Stayed in Nov 2024
Other
5.0/5
Outstanding
Posted on Dec 26, 2024
Everything about this property is perfect. Small boutique hotel, you feel like you are staying at someone's home and the staff treats you like family. I felt safe, seen and taken care of. Thank you to the concierge team for all of their assistance (I was not the easiest guest) and all the special surprise and delights to make our anniversary and birthday stay exceptional. Thank you to the concierges Juan, Victoria, Alan and the manager Iker. Special care from the staff Ricardo, Mauricio, Edgar, Jose, Alfredo, German all provided the best cocktails, breakfasts, ceviche and service. Thank you for a special experience. We can not wait to return. We also recommend the Fire Ceremony, it was perfect!
Tom S
Stayed in May 2024
Family
1.0/5
Posted on Jun 22, 2024
Where to start. The $400 round trip car service just to get here is a good place. First, the price changed when we arrived from what they had emailed -- and on the hour journey we had no water, cervesas, snacks or conversation with the driver of the 15 year old Suburban. Since the rooms are so "rustic" the rain covered our cement floors making it dangerous to walk to the bathroom -- where you can't flush the toilet paper, it has to be thrown in the garbage can (yeah, let that s(t)ink in). In new communities, we typically use the concierge to navigate the pitfalls, buyer beware. Not only do they not present ideas on how to enjoy their town, they are not looking out for you. We asked for a cab to go into a restaurant .9 miles down the street -- he secured a cab (which are everywhere) for 2,500 pesos or $156 USD! In his defense, it was a round trip fare (lol). After getting fired up (which kills any joy you're looking/hoping for) he found one for 2000 pesos -- I walk out to the cab and got us to the restaurant for 300 each way, which equals $38 -- but still. Other highlights -- my daughters woke up to a couple of cockroaches, there's nowhere to sit comfortably in the rooms and clearing the seaweed from the white sands beach makes you feel like you're on a dude ranch (working for your breakfast). Lastly, Tulum is EXPENSIVE! We don't come on vacations to save money but everything here is wildly expensive -- for the 4 of us it's about $1000 USD a day to eat. Again, spending money is part of the drill but you are stuck and they know it. The reviews that say slightly more expensive are false -- we travel (to Mexico) quite a bit and this place by far the priciest I've ever encountered (and I go to Las Vegas annually). The upside -- it's safe. I mean, why would the kill the golden goose.
Response from Property: Dear Tom, Thank you for sharing your feedback regarding your recent experience at NEST. We strive every day to offer exceptional service and high-quality facilities, and your comments are of utmost importance to us. We sincerely apologize for any inconvenience you encountered during your stay. Regarding our transportation service, we regret that it did not meet your expectations. We have addressed this issue with our transportation providers to ensure that beverages and snacks are offered during the journey and that there are no misunderstandings about the rates. As for the room conditions during the rain, we understand that the water leakage affected your comfort. This issue occurred due to an exceptional weather condition with intense rain. Our team is working on fixing the issue so it does not recur in the future. Regarding the sargassum on the beach, it is a challenge that affects the entire region. While it is beyond our control, we are resolute in mitigating it and did our best to offer alternatives that would allow you to enjoy your stay despite the unusual weather conditions. We understand the concern about toilet facilities. Being nestled by the stunning Mesoamerican Reef along the Mexican Caribbean, we founded The Tulum Pledge, a commitment to protect our ecosystem. Our hotels prioritize sustainability, and we extend an invitation to guests and collaborators to join us in preserving our habitat's beauty. Concerning your feedback about insects, we want to assure you that this is a very occasional issue as our maintenance team conducts regular fumigations to prevent this. Additionally, we maintain a high standard of cleanliness with daily room cleaning and a turn-down service to minimize or avoid such incidents. Tulum is known for being a luxury tourist destination, which can be reflected in the costs. We strive to provide the best possible value and are working on offering greater transparency and options for our guests. We sincerely appreciate your feedback, as it provides us with the opportunity to improve and continually strive for excellence. We hope to have the privilege of welcoming you back in the future and demonstrating our unwavering commitment to your satisfaction and well-being. Warm regards, The NEST team
flygirlfancypants
Stayed in May 2024
Family
5.0/5
Outstanding
Posted on Jun 18, 2024
The service was amazing. Specifically, Edgar! He and his whole team attended to us in a manner that was always present, but never overbearing. We would reach for a drink or a towel and everything we needed was just there- before we even asked. Additionally, we were married on property. Fernanda, the event coordinator, created an amazing wedding. We planned two dinners for 17 and she did not miss a detail. I highly recommend The Nest!
Response from Property: Dear guest, thank you for taking the time to share your experience at NEST Tulum. I am particularly grateful for your compliments about our team. We are so fortunate to have a passionate and talented staff that understands that it's all about the guest. The ultimate goal for us is to make you happy, feel at home, and be carefree. We have since shared your note with the team and they thank you for the kind words. Best wishes.
Derek F
Stayed in May 2024
Couples
5.0/5
Outstanding
Posted on Jun 15, 2024
Having the personalized service is everything. We felt like they tailored our experience to real enhance our stay. The place has real nature beauty and we had the ability to utilize other properties that gave us many options and enjoyment. Views were stunning and having our concierge to guide us to best restaurants and fun experiences. This is a stay that won’t disappoint.
Response from Property: Dear Derek, thank you very much for taking the time to provide us with your feedback following your last stay at NEST Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.