When you stay at Conrad Tulum Riviera Maya in Tulum, you'll be near the bay, within a 10-minute drive of Akumal Beach and Xel-Há Park. This luxury hotel is 14 mi (22.6 km) from Tulum Mayan Ruins and 17.6 mi (28.3 km) from Playa Paraiso.Show More
We Price Match
4.4/5Very Good·Cleanliness: 4.4
All 62 Reviews
Amenities
Outdoor Swimming PoolExclusive Beach AreaDivingSnorkelingSaunaSpaMassage RoomFitness RoomPrivate ParkingFreeAirport Pick-up Service
All Amenities
Surroundings
Airport: Tulum International Airport
(65.3km)
Landmarks: Aktun Chen
(450m)
Landmarks: Dolphinaris Tulum at Bahia Principe Hotel
(830m)
Map
Rooms
Guest Reviews
Policies
Services & Amenities
8
Mobility Accessible King Room with Roll in Shower
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Refrigerator
Minibar
Doorbell/ Phone Alerts
Room Details
Check Availability
11
Ceiba Ocean View with King Bed
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
TV
Room Details
Check Availability
15
1 Bedroom Presidential Suite
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Minibar
Room Details
Check Availability
15
Ceiba Ocean View Guestroom with 2 Queen Beds
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
TV
Room Details
Check Availability
9
Ceiba Ocean View Suite King Bed
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Refrigerator
Minibar
Sea View
Room Details
Check Availability
10
Ceiba Partial Ocean View Guestroom King Bed
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
TV
Room Details
Check Availability
11
Ceiba Partial Ocean View Guestroom 2 Queen Bd
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
TV
Room Details
Check Availability
15
Ceiba Tropical View Suite with King Bed
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Refrigerator
Minibar
Electric Fan
Room Details
Check Availability
16
1 Bedroom Governors Suite
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
TV
Room Details
Check Availability
6
Partial Ocean View Guestroom with King Bed
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Refrigerator
Minibar
Sea View
Room Details
Check Availability
6
Partial Ocean View Guestroom with 2 Queen Beds
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Refrigerator
Minibar
Electric Fan
Room Details
Check Availability
4
Ocean View Guestroom with King Bed
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Refrigerator
Minibar
Sea View
Room Details
Check Availability
6
Ocean View Guestroom with 2 Queen Beds
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Refrigerator
Minibar
Microwave Oven
Room Details
Check Availability
7
Tropical View Guestroom with King Bed
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Refrigerator
Minibar
Sea View
Room Details
Check Availability
8
Tropical View Guestroom with 2 Queen Beds
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Refrigerator
Minibar
Microwave Oven
Room Details
Check Availability
Hide Room Types
Guest Reviews(62)
4.4/5
Very Good
Verified Reviews
Cleanliness4.4
Amenities4.4
Location4.4
Service4.4
Lucy
January 4, 2024
Bad experience, all they do is rip you off charging double for everything and constantly asking for tips. Yuck! No wonder people call them dirty Mexicans! Order cans for us and they charge us double then when I ask for help they don’t help and say that’s what he is charging when I was given a price at check out! Don’t stay here it’s not worth the money you can’t get anywhere so to eat you have to spend $100 us to get anywhere for food but then if you want to eat in the hotel it’s like your paying $1000 for a decent dinner I can not justify! What a bad hotel experience
Isabelle
May 9, 2023
Loved the Jewel of Cancun!!!
T_D
December 10, 2023
Incredible place, sophisticated architecture and exceptional service! We went with God's children and had a very pleasant time, they loved it! The only downside is the extra costs for food and drinks, which are quite high!
Original TextTranslation provided by Google
HuJianhujian
September 24, 2023
A new hotel has opened, with hardware and software of seven-star standards!
Original TextTranslation provided by Google
Adina
January 28, 2024
Booked our babymoon here and everything was perfect. Very clean property, attentive staff and great food. Will definitely come back!
Thomas
January 25, 2024
Property is AMAZING!
The staff is KIND, HELPFUL, FRIENDLY, ACCOMIDATING.
The food is out of this world!
Be prepared to spend money If you want to enjoy the luxaries to the fullest extent!
anna
December 29, 2023
Extremely expensive for what they offer. Definitely not an upscale hotel. Spent tow nights to on a mildewy mattress, closet light would not turn off and our bed faced the closet. Not once did they clean our room even after requesting specifically that they please make our room and provide fresh towels. Very average beach and terrible food. Definitely not worth the cost.
Monica Sandy
November 27, 2023
The hotel was spectacular! Had a great private beach that you’re able to see fish and even stingrays! But best of all all the employees there made us feel very welcome and were super nice and helpful throughout the whole stay. I would definitely recommend going there and we had an amazing anniversary celebration
Isabel
November 17, 2023
It’s a beautiful place, very quite safe, and very clean. Excellent customer service, their employees well manners and very professional. I will come back again.
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
TypeAmerican, Continental, Full English/Irish, Gluten-free, Vegan, Vegetarian
StyleBuffet
Age
Fee
Adult
Mex$773.39 (approx. AU$ 68.91) per person
Additional breakfast fees are not included in the total and need to be paid at the property.
Show More
Property Description
Opened: 2021
Number of Rooms: 337
When you stay at Conrad Tulum Riviera Maya in Tulum, you'll be near the bay, within a 10-minute drive of Akumal Beach and Xel-Há Park. This luxury hotel is 14 mi (22.6 km) from Tulum Mayan Ruins and 17.6 mi (28.3 km) from Playa Paraiso.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite to eat at Maratea - Mediterranean, one of the hotel's many dining establishments, which include 7 restaurants and a coffee shop/cafe. When you are in need of a refreshing drink, visit the poolside bar or one of 2 bars/lounges, or 3 beach bars.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Tulum? This hotel has 50000 square feet (4645 square meters) of space consisting of a conference center and 6 meeting rooms. Free valet parking is available onsite.
Make yourself at home in one of the 349 air-conditioned rooms featuring private plunge pools and flat-screen televisions. Your pillowtop bed comes with premium bedding. Rooms have private furnished balconies or patios. Satellite programming along with MP3 docking stations are provided for your entertainment.
Services & Amenities
Most Popular Amenities
Outdoor Swimming Pool
Exclusive Beach Area
Diving
Snorkeling
Sauna
SpaAdditional charge
Massage Room
Fitness Room
Private ParkingFree
Airport Pick-up ServiceAdditional charge
Airport Shuttle Service
Bar
Billiards Room
Restaurant
Café
Meeting RoomAdditional charge
Multi-Function Room
Children's Playground
Kids' Club
24-Hour Front Desk
Wi-Fi in Public AreasFree
Outdoor Swimming Pool
Spa
Fitness Room
Bar
Restaurant
Meeting Room
Children's Playground
Kids' Club
Restaurant
Maratea
No additional info available
Show More
Frequently Asked Questions
How much does it cost to stay at Conrad Tulum Riviera Maya?
Prices at Conrad Tulum Riviera Maya are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.
What is the closest airport to Conrad Tulum Riviera Maya?
The closest airport is Tulum International Airport. It is 65.3km from the hotel and approximately a 65minutes journey by taxi.
What are the check-in and check-out times at Conrad Tulum Riviera Maya?
The check-in time is after 15:00 and the check-out time is before 12:00.
Does Conrad Tulum Riviera Maya provide airport transfer services?
Yes, Conrad Tulum Riviera Maya provides airport transfer services.
What amenities and services does Conrad Tulum Riviera Maya have?
Conrad Tulum Riviera Maya has the following amenities and services: Pets allowed (additional fee), Outdoor Swimming Pool, Exclusive Beach Area.
Does Conrad Tulum Riviera Maya have a swimming pool?
Yes, Conrad Tulum Riviera Maya has a pool. Pool type: Outdoor Swimming Pool.
Does Conrad Tulum Riviera Maya have fitness amenities?
Yes, Conrad Tulum Riviera Maya has fitness amenities.
Does Conrad Tulum Riviera Maya provide Wi-Fi?
Yes, the hotel provides Wi-Fi.
Does Conrad Tulum Riviera Maya have non-smoking rooms?