Life Hotel Valle Sagrado

Excellent hotel and services. Reception was very helpful.

I should have read some of the reviews referring to this hotel as a ghost town. We arrived in the evening and it was dark no lights on. There was one women in the building apparently she was the attendant but you would not know as she barely greeted us and certainly didn’t help with luggage. Once we checked in we went to the restaurant. The room was clean but not very nice bedding was poor quality and sheets/towels were not soft. There were dirty pillows with out pillow cases on the shelf. The restaurant was empty we were the only people it seemed I. The building. The same women was the waitress in the hotel. She barely waited in us and it took 2 hours for food (again we were the only people there). I had to as for a cup, water, fork etc. The next day was more of the same. We were told the pool and hot tub didn’t open until 10am. We told them our plan was to go when it opened. Upon arriving, the hot tub was empty and the pool was cold. When we asked about the place being empty and not water they started to fill it but it was never more than like warm in 2 days. The over all experience was comparable to a movie. We couldn’t make this stuff up. The art alone will make your skin crawl and it has a creepy feel to it. Don’t choose this hotel. The last night it poured rain and the window leaked and the floor has water pooling. We would have left after night one but we could not cancel reservation. Do not stay here

I stayed 2nights. The hotel looks different than in the pictures. Breakfast selection is minim not a huge variety as pictured on advertisement. Also the gym is not really a gym. You have access to dumbbells but the place is in between ping pong table. Sauna is to pay as an extra. I wouldn’t call it a wellness center as it is not. Do not worth the price payed. Pool doesn’t look like in the picture either. However the staff was absolutely kind and helpful. I wouldn’t change that.

Lethargic service. Have is the impression that staff were untrained. Despite sending a message ahead of time about my Asthma condition the room had a musty smell. Very ordinary breakfast, not ready on time! Need I say more...?

A friend and I booked the Life Hotel Villa Sagrado (also branded as a Wellness Centre) for a three night stay in September 2023. We were drawn to Life by the facilities, website and positive reviews. Sadly, we were not as impressed by Life as others who have reviewed, and whilst I am not generally one to leave critical remarks, I felt it is important to convey our experiences whilst staying at Life. The interior of the hotel is lovely. However, it was clear that we were one of the only (if not the only) customers and as a result, the hotel looked unused, unutilized, with facilities unopened, and the hotel was in a state of uncleanliness in certain areas. The pool was dirty and full of bugs (see pic) and therefore, we didn’t swim. The sauna and steam room were closed. We were advised we could use them for a fee (we chose not too as the hotel was expensive enough). We were also surprised to see no complementary water or coffee (they were available, for a fee). The restaurant was open (if we requested it), and there was also a rooftop restaurant which whilst closed, did exude loud music during the day! I was also very concerned to see photocopies of our passports left on unattended reception areas which poses a major data security breach. Sadly, we were expecting a higher standard. What stops me from giving one star is some positives. As noted, the decor is lovely, and rooms were big and spacious with lovely bathrooms. The two staff members covering (and to my eye running) the hotel were lovely and helpful. They seemed understanding when we expressed our dissatisfaction and plans to leave early (we couldn’t stay three nights because of our experience there), and rightfully charged us for only two. Our lasting impression was that this was an establishment in a state of transition to a Wellness centre, whilst trying to remain open as ‘Life Hotel’. Sadly, this led to a disappointing chapter in an otherwise great Peruvian trip.

Excelent people and service, good restaurant an amenities. Great location. Personal attention super, super.

Life Hotel Valle Sagrado is a true hidden gem. Situated in the middle of 'nowhere' far from the bustling city of Cusco yet close to the heart of Peru. It opens up one's mind and heart to the true real Peruvian experience. The somewhat drab exterior opens up to a beautiful , warm and welcoming interior. Great courteous service n helpful courteous staff. The complimentary breakfast was a delectable healthy array.. Swimming pool and pool tables n ping pong etc added to our experience. My only complain was the lunch buffet closes at 3pm. My only regret is we could not make it back in time to enjoy. We were out exploring. A staff member help us to arrange for a taxi for a most engaging wonderful exploration into Incan and pre Incan sights. This hidden gem will take your breath away and I highly recommend staying here' Life is a true hidden gem

I want to start off by saying Dan and the rest of the team who work here are 5+ stars. Dan went above and beyond to help us during the stay. From organising taxis and getting us an early breakfast prepared when we went Machu Picchu early one morning. When my husband was ill the medical team next door came to our hotel room and provided all support and medication to get him feeling better. So the staff are amazing! I want to make that very clear. I was however disappointed by the hotel. When we arrived and the whole time we were there it felt like a ghost town. No one was around. The bars and restaurants are run independently from the hotel. But none of the bars were open at all during our stay. The only thing open was the buffet restaurant which didn’t open until 8.30pm. So we spent the evenings in our room. The breakfast provided was minimal and not great. The spa/pool was not being used. The pool was half full and did not look inviting and also closed at 6pm - but I would not have gone in there. There is also a lot of maintenance going on in the spa area. We could have gone in the steam room and sauna but they would be just turned on for us. I had booked this hotel as I thought a wellness hotel would be great after treking Machu Picchu, but I just felt really disappointed by the hotel and it’s facilities.

A highly recommended hotel just outside of Urubamba and also very close to the train station for MP. The communication from the start has been quick and efficient. The manager was super friendly and helped us with everything and making sure our stay was perfect. The room was spacious and well decorated and the house keeping staff have a great sense of humour. The breakfast was a great way to start the day too! Laundry service was quick as well.