Vienna International Hotel (Urumqi Convention and Exhibition Center)

The room was clean and tidy. The guy at the front desk was very considerate. When he saw that we had children, he arranged them in a room next to us so that we didn't have to worry about disturbing others. He was also very attentive to cleaning and directly added toiletries for our children. The breakfast was also very user-friendly, and we were not asked to make up for the children's meals. All in all, a very pleasant stay. The child said that he would stay at this hotel next time. All in all, I am very satisfied with it, so I wrote a review specifically.

I have nothing to do. Yes, I have been free recently. I will write down the running account of my 10 days and 9 nights "recuperation" in this hotel. I first chose to stay here for these few days, but my physical condition does not allow me to carry two large and two small luggages. box, and had no choice but to stay one night after another. As long as my health allows me a little bit, I won't be able to move to Yaduo next door. Because we had a high fever, chest tightness, pain, and high heart rate on the plane, we went to the hospital as soon as the plane landed that day and didn't arrive at the hotel until around 12 p.m. Me: If I want to extend my stay, is it better to book online or at the front desk? Front Desk: Please ask the front desk when you extend your stay tomorrow. OK, I later chose to extend my stay directly on this software. As my condition worsened, I didn’t have the energy to ask again. When I got to the room, I realized that the size of the 30-35 square meter superior king room might be different from the room I stayed in. However, I did not raise any questions immediately. Instead, I called the front desk, hoping to send 2 bottles of water and a thermometer. There was no dialing guide for the landline in the room, but there was a button with the word "front desk" written on it. I tried pressing this button several times to make a call but couldn't get through. Finally, I dialed the hotel number from the Ctrip app. Me: Please send me 2 bottles of water and a thermometer Front desk: Our thermometer was borrowed by a guest and has not been returned yet Okay, so I placed an order for a thermometer at 12:30 in the evening There was air leakage from the window in the room, and the curtains could be blown up to 1 meter away. I was woken up by the cold at 5 or 6 o'clock. At this time, my husband also started to have a high fever (we didn't realize that we had a fever, and we were shivering from the cold. We tried to dial the landline again, but it couldn't be dialed; The number we dialed through the mobile phone was also dead, so we covered the quilt with our own clothes and went to sleep until 10 o'clock. We wanted to get some breakfast and take medicine. Me: Can I take one person’s meal back to the room? Restaurant: No, you can only eat here Me: But he is sick and needs to eat something and then take medicine. Can you be accommodating? Restaurant: No, you can only eat here. In the end, I took away an egg, a pear, and a small half box of unfinished yogurt [sigh] After breakfast, I went to the front desk and informed the front desk of the following questions: 1. I think the check-in room is different from the superior double room I booked. Did I arrive too late that day and didn't reserve a room? 2. The landline in the room cannot call the front desk 3. There is air leakage in the room and it is too cold to sleep. front desk: The room you are staying in is a deluxe room (the red dot in the picture is located, please book carefully), and our deluxe room is on the side. To call the front desk, dial 0 from the landline (ok, I get it, it’s time to dial 0) Every room is cold now I: So this room is cold, so there’s no way to solve it? front desk: I’ll give you an electric heater. Check the windows. If there’s room available in the afternoon, I’ll change your room for you. Finally, the electric heater was delivered. I asked the cleaning lady who delivered the electric heater to call the engineering department to look at the window (I checked and found that it was blocked and still leaking); I didn't receive any notice of room change or non-room change until I checked out. . I took medicine for a high fever and applied anti-pyretic patches to no avail. The fever continued. With the experience of going to the hospital the night before, I decided not to go out to get some air and stayed indoors. I wanted some ice cream to help bring it down a little (on the plane) (This is how the flight attendant cooled me down. My husband went downstairs to pack the snow the night before) Me: Can you help me send some ice cubes? Front desk: The restaurant is now closed Me: I need ice to cool down my body temperature because my fever is too high Front desk: There is no ice in the restaurant Me: Doesn’t the restaurant always have ice? Receptionist: But it's winter now. Okay, I’m sorry to bother you, so I placed an order for ice cubes from Jimu Supermarket next door (I would like to thank this supermarket for saving my life) When we finally left, a boy with a work badge watched us struggling to carry a few boxes, opened two doors, and dragged the boxes out. He followed us and kept looking at us, even closing the door in the end. Extend a finger to help carry the luggage On the night of departure, when we checked into another hotel, we were told that the previous hotel hadn’t checked us out yet and we couldn’t check in 😂 BTW, after pressing DND, there will still be people knocking on the door every day to clean the room [smile] , I finally fell asleep when I was sick, but I was either woken up by the sound of knocking on the door disturbing the room, or I was woken up by the noisy sound of the cleaning lady in the corridor.

The hotel environment is very good. The newly opened wine facilities are very new. The room area is very large and the floor-to-ceiling windows are very good. The most important takeaway can also be delivered directly to the hotel room door through the robot. There is a breakfast and welcome fruit. The most important thing is that you can iron your clothes for free. It is indeed a better choice than some other hotels for business trips.

好像是房型安排完了，入住的時候免費升成了行政大床房，相當於免費體驗一天。房間佈局合理，乾淨整潔，空間足夠，設施齊全。早餐的菜品飲料種類全面，餘量充足，環境優雅。自助免費洗衣和烘乾服務對於商務出差的我來説是最大加分項。總體來説，如果預算足夠，絕對不會讓人失望。 提一點建議，所有類型的房都準備至少一套標準辦公桌椅，便於擺放筆電及其外設配件。

入住後給升級了房型，房間不小，落地窗視野非常好床和枕頭也都還挺舒服的。前台服務人員很耐心，問了很多問題，幫忙打印文件。退房後發現東西落房間了，酒店也立馬幫忙快遞了

前台有百寶箱，裏面東西非常齊全，小姐姐很熱情，本來要退房走的，但是我看小姐姐很熱情就準備在續一天。房間也很滿意。 還會入住

前台服務非常好，房間很滿意，來烏魯木齊還是會選擇這家酒店，服務好的沒話説，早餐也好吃

房間衞生好，前台服務很好， 給我們升了房型，還給我們送了果盤，還會繼續入住這家酒店