Marie
January 18, 2024
I arrived at 4:30 p.m. because the hotel stipulates that you can have your room from 2 p.m., I thought I would get ahead with my work…
Unfortunately when I arrived, reception was closed and I did not receive the famous code (which I usually always receive) which allows entry using the terminal.
So I wait until 5 p.m., for the Reception to finally open, and I explain the situation, the only answer I get is: ha but it's normal I've only just validated your room because there are so many cancellation?!?
Um so I'm penalized for all the people who cancel? Total incomprehension.
Thank you at this time for no longer specifying that the room is available from 2 p.m. because this is not the case, and the inconvenience caused is very detrimental in my job as a salesperson.
And it’s just not normal or respectful the way I was greeted.
Original TextTranslation provided by Google