Freezer was in need of defrosting as was virtually unusable - I needed to freeze ice packs for my coolbox. No wine glasses or teaspoons. Shower door had no "stop" on it so it just waved around ! The staff that I met were all very good and great to deal with. The parking area outside (I was in room 3) was tight but with various items from the kitchen and bar there too, it made it even more tricky to get out - I have a ute - but all in all, despite all the above, will probably stay again !