Hongrun Hot Spring Resort Hotel

This is the last order of Ctrip in 2024 and the first review of Ctrip in 2025, a New Year's Eve vacation and hot spring trip. The trip was from December 30, 2024 to January 1, 2025, and the couple spent the new year at Weifang Hongrun Hot Spring Hotel. I came here from Jinan just for the high-quality service of the customer service department. Since it opened in 2018, I have come here two or three times a year for leisure and vacation and hot spring bathing. I have bathed in almost all major well-known hot springs in China. Hongrun Hot Spring is one of the good hot springs near my home. The service of Hongrun Hot Spring Housekeeping Department is really good, including the floor waiters in the customer service department who are particularly good. The main purpose of this visit was to pay attention to the restaurant department. During breakfast, the loud speakers stopped blaring, which was a great change. The suggestion made last time "maybe it has been adopted, the discordant loud speakers in the breakfast restaurant have stopped playing", allowing guests to have breakfast quietly. The loud speakers that were playing before were understandable, probably because they were played for those very few uncultured guests who were wasteful and unrestrained when eating buffets, especially those uncles and aunts who have never seen the world. It has to be said. However, I am very grateful to the restaurant leadership for the rectification, which shows that they care about customer feedback and solve problems. The small restaurant is also very cozy. It is good to open a small restaurant when there are few people, which deserves praise. The reason why we can seriously observe the problems of Hongrun is that we want Hongrun to do better and better. We have selfishly regarded Hongrun as our leisure and vacation base. It used to be Liaocheng Tianmu Hot Spring, but in the end it was almost dilapidated. I would like to mention some minor issues to the main leaders of Hongrun. They are just my personal opinions. I don’t know whether the customer service department, catering department, and hot spring department are one family, or are contracted out to individuals. It feels like the three departments are operating independently and not working as a team. If each of them undertakes the contract individually, there is nothing wrong with that. However, if it is a single operation, the shortcomings must be pointed out. The hot spring department should be the least satisfactory now. The hotel customer service department and the catering department gave me the impression that they are very harmonious and communicate with each other. When guests stay in the hotel and dine on the seventh floor, the customer service department will communicate with other departments on the seventh floor. It doesn't matter to us whether we can take care of the guests staying in the hotel or not, but we feel warm in our hearts. Guests staying in the hotel are not afraid of spending money, but the things we do are done well so that guests have a sense of trust. Moreover, when we order dishes, we will directly let the waiter tell the chef what is fresh and what we want. The chef also recommends some fresh seafood without asking the price. Since we trust us, we don't care. The chef also gives discounts to guests staying in the hotel. This is mutual trust. From my practical observations, I find that the hot spring department is somewhat unsatisfactory. Problems that have arisen in the past one or two years are that there is no difference between guests staying in the hotel and guests taking a hot spring bath. Moreover, the service is completely different from before. Let me tell you about it and see if you are right. In the past, there was no limit on the number of times guests staying in the hotel could soak in the hot springs, and guests could enter the hot spring area as many times as they wanted with their cards. In fact, no one would have the time to come in. Now the limit has been changed to twice a day. What's the point? Are there fewer and fewer people? The hot spring is open from 9:30 to 10:00 in the morning and from 7:00 to 8:00 in the afternoon. This may spoil the fun for the guests staying in the hotel. Those who like morning exercise and swimming will have no chance, and those who stay in the hotel will have nowhere to go after dinner. In the hot spring area, towels that are commonly used are limited to two swipes per person. If you exceed two times, it will cost five yuan each time. Isn't that too weird? In the hot spring area, waiters used to provide guests with various sweet drinks, and drinking water buckets were readily available. Now, can you find the drinking water buckets yourself? Have they been hidden or are they gone? In short, if the hot spring area does not rectify these small problems, believe it or not, it will drag down the entire Hongrun. Young and old, everyone is now on vacation. Without the hot spring attractions, who would go to remote areas to stay in a hotel? If it is not a hot spring hotel with integrated guest rooms and restaurants, who would go to Hongrun? No matter how good the guest rooms and restaurant are, a disappointing hot spring area will drag down Hongrun. Leaders of Hongrun Hot Spring, please do not use low-level thinking to run hotels, restaurants and hot springs under the pretext of so-called cost saving. The way to run a business is to consider the overall situation and satisfy the guests, rather than saving costs without supporting services and reducing quality. It's just a suggestion. I hope Hongrun can make it to the end and have the last laugh. I commented on Blue Ocean's bankruptcy two years ago, and the latest bankruptcy result is a fact! Being good at observing, discovering and asking questions is what I like!

The room was nice and the kids had their own space. The room service was also good. The only thing I want to remind everyone is that you must wear protective stickers when you come to the hot springs. I went to the hot springs in the afternoon and I went to the hospital in the evening because of a urinary tract infection.