Macdonald Hill Valley Hotel, Golf and Spa

Room fine and clean enough . Beef was with a poor breakfast and service and being told you can’t have an extra sausage as the chef said you can’t which was very funny and pathetic at the same time !!

Overall wasnt a great stay, ill keep it short and sweet and list positives and negatives rather than go into detail Positives - All staff friendly and helpful, nice location, if you can book a deluxe room so you get a first floor room with outside table and chairs and a view of the golf course. Treatment and spa faciltes were good though theres no jaqoozi. Comfy bed! Negatives - Organisation, i had spa day and lunch, it wasnt explained about where lunch was or what was included i had to ask all the questions. I wasnt told the £15 limit for lunch so i went over and they then expected me to pay the difference but they agreed it was unfair. Room cleanliness, bathroom wasnt great, nail clippings on floor and 100’s of small hairs all around the bath after someones shave! Room was very warm and it wasnt even that hot outside, take a fan in hot weather! Food prices very high for what you get, nothing special! Took 30 mins to get my drink at dinner and 65 mins to get my burger and chips, apparantly staff were off sick and there was a new bar man who delayed drinks I wouldnt go back for the price you have to pay and what you get

Last minute, this place is only good if you play golf. We arrived late, no water or biscuits in room, told it wasn’t included. Bed was too hard. Small bottle of water cost £3.50 only from the bar. Had a group of 30 men here, rude loud and disgusting. Breakfast, not bad , anything from self service was hit hard by these men eating everything that was out. Not refilled. By staff until we were leaving.

Great location for a short break. Excellent leisure facilities. Not far from Shrewsbury which is definitely worth a visit being almost encircled by the River Severn. Look forward to staying again and exploring more of Shropshire.

Stayed here for a wedding at another local venue; on arrival at 12pm, my room was ready so was able to check in early with no problems. Staff were friendly and polite. Room was fine; comfortable and spacious. Overall, not a bad price for a Friday night.

A tired hotel in need of an update. Cold evening and the air conditioning had failed so temporary heaters around the place to take the chill off. Room however the polar opposite. Restaurant food nice, but pricey for the surroundings. Number of gaps on the menu for sold out items, staff apologetic and helpful with suggestions on alternatives. Polite and helpful staff let down by an old venue.

I’ve stayed here a few times and I have yet to have a bad experience. Good service great comfort and a very quiet location

For a supposedly luxury hotel and spa, the service left something to be desired. For example the hotel receptionist said she was not able to find a cab to get us into the town nearby. So I made a phone call myself and found one immediately. Since the hotel is in the country I was surprised that they didn't have a shuttle. Breakfast service was also slow and the food wasn't good value for money. Overall, comfy beds, but it felt as though the hotel was understaffed. At times there wasn't even anyone on reception.

First impressions of my room was good until I went into the bathroom. It was obviously for people with reduced mobility, I don’t fit this category. It was very tired looking and not what I was expecting from a 4 star hotel. I was only staying for one night so it wasn’t a big problem. I had dinner in the bar, vey expensive and poor served with cold chips. Breakfast was vey average. I didn’t use the Golf Course as this wasn’t the purpose for my trip, but the grounds looked stunning from my window.