Hello Hotel (Wenzhou Wangjiang West Road Branch)

The room was cleaned very casually and the hygiene was not very clean. I saw hair in many places.

When we checked in, the hotel's parking space was full and we were directed to park a few hundred meters away. You can see the riverside from the floor-to-ceiling windows, which is quite pleasant. The room is square, bright, and fully equipped with supplies.

The location is very good. The riverside is close to the pier. The rooms facing the river are quieter at night.

I have stayed at Nihao Hotels in many cities. This hotel has better facilities, environment, and sanitation. There is a short girl at the front desk who has a really bad service attitude. She is extremely unenthusiastic. She does not take the initiative to solve problems and cope with work. She only answers one sentence after ten questions. She is still weak and can't hear clearly. She plays on her mobile phone in front of customers. Watching videos, not caring at all, or squatting under the counter and playing with your phone, unable to find anyone. The front desk service of a brand hotel is a key software condition and is the first impression of the hotel by guests staying in the hotel. The front desk service is a bit inconsistent with the hotel's image and lowers the hotel's positioning too much. When I first checked in, I parked my car at the door and asked this little girl where I parked my car. She said with a straight face that there was no parking space, so I had to figure it out myself. Coming all the way to check in, how can I know where to park? Besides, your page has parking spaces written on it. I also asked about parking before I came and asked customers to find a place to park on their own. The front desk has such a sense of service, not to mention proactively greeting them with a smile. I was trying to help the customer find a solution, but she just gave me a stiff reply, as if she wasn't welcome, and she had a straight face as if I were staying at her home. I've never seen such a little girl at the front desk, she just wanted to look at her phone, go to work and stay at home. Just as casual!

The location of the hotel is okay, with the riverside in front and the train station directly accessible by bus B1. The front desk service is relatively cold. The overall environment of the room is acceptable and the sanitary conditions are also acceptable.

The service is considerate and the rooms are large and clean. However, many rooms have internal windows and large transom openings, which pose certain safety risks.

The room was very clean and the front desk staff was very friendly. The hotel is only one kilometer away from Jiangxin Island Scenic Area, making it very convenient to travel.

Clean and attentive service, free upgrades, rich and varied breakfast, long hours, floor-to-ceiling windows, laundry room, everything is very convenient, the bedding is very comfortable, not soft or hard!

Are all the hotels under the Huazhu Club talking like this*? Even the cleaning lady can make customers feel good when they come to check in. The front desk staff is too rigid and doesn't know how to change. I suggest you get more training and learn the check-in service procedures of other hotels. One of the hotels with the worst service attitude I have ever stayed in in Wenzhou👎👎