Overall the staff was great, but other parts were a hot mess. For one, the elevator had a large weird smudge of a viscous white/clear substance I hope was lotion on the door… which was also in a few places along the hallway walls. As for the room, there was an odd stain on the carpet as soon as you enter and several more on the couch that were less than pleasant. There was accumulated dust in a few places and the picture frames were also damaged. The shower was weirdly hardly to turn off, too. It’s a shame because the place looks great on the outside but the room was just a no. I expected more.