Residence Inn Cincinnati North/West Chester

Overall, I found this hotel to be absolutely excellent. Below are details of my experience in a one king one bedroom suite, which was available at a competitive price for the area. The room itself was both clean and spacious, with a nice living room and kitchen upon entering. There were plenty of places to set, a pull out sofa, a TV and chest, a spacious desk, plenty of power outlets, and a well equipped kitchen. On the opposite side of a door, there was a clean and comfy queen bed, two side tables, a TV, plenty of storage, and power ports. In addition, there was a sink and closet with a ton of storage, and then a bathroom with a toilet and tub/shower. The only complaints I had were a lack of USB ports other than directly beside the bed, and a few caulk issues around the shower. As for the rest of the hotel, it was very nice with an indoor pool, business center, and fitness center. Both the free breakfast and customer service were fantastic, and the parking lot and outdoor areas were quite nice. The location is also good, close to IKEA and just up the road from downtown and just down the road from a huge mall and outlets. Overall, I’d definitely recommend this hotel.

The stay was good until the last night. We walked down to sit in the hot tub late in the evening around 10pm and it would not turn on. We noticed the fire pit was turned on so we went back to our room to change and came back down to sit around the fire pit and the staff had turned it off already. I asked if it could be turned back on and was told that she turned it off already because nobody was out there and she was getting ready to go home soon so she was not going to turn it back on.

Stayed here many times, but this time was our longest and best visit. We had out dog with us as well. From the time we checked in to the time we left it was like we were with family and friends. Plenty of parking. Pool with a hot tub. When entering or leaving everyone is greeted. Breakfast is free and plentiful. Coffee is in reception My husband can’t eat a certain ingredient do so they Rebecca and Cindy made sure what he could eat was always available. The guy who called the lift for people was the GM, Brad. Always with a smile. The ladies doing housekeeping are superstars. Nothing s a problem for them. The gentlemen who cleans up he areas is so sweet. Maintenance guys go out of their way to help where and when they can. Mike and Frank are superstars Rebecca, Cindy, Charity, Kaylynn, Lynsey and Reokis Really go above and beyond. I mentioned once about something that I liked and from that day forward it was available in reception and told it was a great idea. My dog loved the place he was treated like a prince. The dog area has poop bags Incase you forget (who’d forget) nice area for dogs to go toilet. The area has a nice choice or places to eat in lots of price ranges.

This property looks like it was amazingly beautiful when built and set up but lack of proper maintenance has left it in need of some tlc.

Very nice front desk people. Very helpful with getting loud people to stop making noise after hours.

Although there was an error in their system at our check in time, they made a lot of effort to make things right. Special thanks to Cindy and Ashley for all of their help. They took great care of us and were kind personable.

The staff didn't want to rent me for another night. I felt some type of way

Nice hotel room space, pool/hot tub area and breakfast area

The only negative was the breakfast. It was open an hour and everything warm was empty. The only employee never filled anything while we were down there