The desk clerk was not happy that we booked through ******* when we checked in and he gave us a poor room right next to the elevator and across from the laundry / housekeeping room. The room did not have a working heater and I believe the clerk knew this before selecting that particular room for us. Rather than repack our clothes and move to another room which who knows what issues would come with that room, we got two blankets and toughened it out for the entire duration. It was not a good experience and the breakfast was terrible too.