Guest User
June 1, 2024
This is the second time we’ve stayed in this hotel and our second experience was very different to our first a few years ago. The hotel is going down hill unfortunately, it is in need of some major refurbishments. Check in was from 3pm, we arrived at 3:30pm and our room was not ready until after 4pm. We were informed the restaurant is not open and now the bar is the only place for dinner. We went to the bar, stood at the “please wait to be seated sign” for over 10 minutes while staff looked at us and walked on. We eventually sat ourselves and advised the staff we would do so. No one came to take our drink order, my husband waited nearly 25 minutes at the bar to be served. The food was good, but the service terrible. The male staff members were bickering. At one point a poor American man asked the bartender what whiskey they had and the bar tender responded “it’s an Irish pub, so Jameson” and then walked off! They had plenty more than Jameson and the American man looked so stunned at the response. Our room was fine, clean and a big space however our toilet seat had burn marks on it? Not sure what that was about but a bit odd. The one good thing I will say, the blonde woman in the restaurant who seems to be the senior member of staff, she was great, super lovely and apologetic to us after our experience.