Myhome Hotel Winterthur

Uncomfortable pillows and bed. We stayed 4 nights, they didn’t change the bedsheet and the towels. Lack of cleaning service, no cooling.

Great resort with good entertainment, smiley and nadir crazy but good❤️ we were there with family, the drinks and the food was very good and the hotel rooms are very clean, they cleaned the rooms each day.

Very noisy highway nearby. Breakfast was super expensive.

A/c didn’t work in the room. Got warm during the night.

We stayed here one night for a long layover. Only thing I will say it is it not soundproof. You can literally hear people using the restrooms. We were only here for a night and it served it’s purpose. The staff was amazing and they made our stay!

Very friendly reception staff

The Hotel is in an extreme bad condition. Smelling and filthy room. The disgrace gets even further as the GM shouted at its personell infront of guests. Neither manners nor ethical behaviour. Just disgusting at its best. This hotel should get scrutinised by the local authorities regarding hygiene, maintenance and management as there seems to be too little staff. The personnel though (e.g.) reception, trys everything to solve an issue. The restaurant seemed to be more or less organised.

While the check in was friendly with a nice woman, it took a very long time. Also, we didn't get the room we booked/requested (2 big beds). But the given room was quite big, so that wasn't too much an issue. What was problematic was that the flooring is carpet, and the bed covers were feathers. My wife is asthmatic and didn't sleep well at all. When we checked out, the man at the reception wanted to make us pay again (we had already booked and paid online) and it took over 5 minutes to convince him that we had already paid; an akward situation. Positives: free parking, some shops/restaurants around. Negatives: bedding/carpets.

I dont usually leave reviews, but this was the worst experience for us. My family booked 2 nights at this horrible hotel. If I can give it ZERO stars, I would. We booked the family room with balcony and kitchenette. The room was 26 Celsius when we checked in, we asked Panta the guy at front desk to come up to our room to see why the room was so hot. The whole hotel was cool except our room. He opened the ceiling where the vent was and said it was closed, but its open now and the room should cool. NOPE, it was 26.5 Celsius all night it felt like a sauna. The reception isn't 24hrs, so we were stuck in misery until the next morning. We decided we wanted to check out in the morning. Upon checking out, Panta said he can move us to a lower level room where its much cooler because the upper level rooms are really hot. What?! He just admitted that he knew the room we were in was hot and let us to suffer all night when he should've offered us a better room when we checked in. I don't like dishonesty and fooling people for their money. Panta said he was going to talk to management about giving us a refund. We requested a refund for the second night we didn't stay and the breakfasts we prepaid for. I have email the hotel, called the hotel, messaged a complaint through *********** and ultimately the hotel refuses to refund us a penny. We have been taken advantage of. I hope this review will help other families decide whether they want to take a chance staying here.