Department Store Hotel

The hotel is in a good location...convenient for traveling...large area and good facilities, dry and wet separation, warm front desk service, missing razor when leaving the hotel, prompt phone call to solve the problem, everything is for the sake of guests, it is a hotel worth recommending.

The room is large and the facilities are OK. The clothes hangers are well designed and don't take up much space. I used to always find a place to dry my clothes after washing them. This is very convenient! The bed is soft, the bedding is good, and the quality of disposable items is also good! In terms of location, it is very convenient, very close to the Bell Tower, South Gate, and Muslim Street.

The location of the hotel is very good. It is right between the Bell Tower and Yongning Gate. It is very close to the Bell Tower and Yongning Gate on foot. The transportation is very convenient. There are many places to eat downstairs. The room is relatively small, and the lack of windows makes it depressing. What I want to complain about most is that there is no full-length mirror. There is obviously a place on the wall where you can put a long mirror. It looks clean, but the quilt feels unclean, and there are small red spots on the legs that are itchy like allergies. Before checking in, I asked if I could upgrade the room type, but the front desk refused directly because I was too lazy to move my things for a few days and there were a lot of vacant rooms every day. My flight was in the afternoon and I wanted to check out later. The front desk said there would be a fee for checking out after 1pm. Ctrip members can check out at 2pm when booking other hotels. I also had a meal outside and went back to the hotel to pick up my luggage and wait for the car. I wanted to When I went to the restroom, the front desk actually said there was no restroom and asked me to go to the restaurant next to it. There was only one seat in the restaurant and I couldn't wait for half a day. It was really weird. The overall experience was very bad. I don't recommend staying here if I have a choice. There are many hotels nearby, you can check out other hotels.

The service staff have no sense of responsibility or sympathy in handling special situations. They were injured in the hotel and shirk responsibility and evade responsibility. They are very cold-blooded.

In this location, I am so lucky to have a room like this! The room is large and children can play in the room without feeling crowded. It is within walking distance from the Academy Gate, Forest of Steles, Bell Tower, and Yongning Gate. There are all kinds of food downstairs. The parent-child room we booked has windows, a rack for drying clothes, and free parking. At this price and location, I feel very satisfied!

The front desk service is good, but there is a strong smell of smoke in the elevator room. After getting out of the elevator, the corridor smelled a bit strange. The carpet in the room was dark and dirty. I admired the clothes hanger in the room the most, haha! The sound insulation of the room is very poor. The TV in the room may be installed next to the same wall. You can hear the sound of the TV in the next room, and you are woken up by the sound of doors opening and closing and voices coming from the corridor more than 6 times a day. The only advantage: parking is convenient and free.

The service attitude at the front desk was poor, and she acted like someone owed her something. The room smelled very bad when I stayed this time, and there were unknown small flying insects everywhere. They flew around in front of my eyes at night, which was very annoying.

First of all, the air freshener smelled too strong when I entered the room. I opened the window to deal with it. But the smell in the bathroom was really unbearable for two days. My daughter had eaten and when we went back, she washed her hands and immediately asked if she had vomited. It didn't matter if I put 300 or 400 yuan in it. It's very cheap. This kind of environment is really a rip off for tourists. Today I moved to Meihao next door.

The environment and facilities are pretty good. There is also a parking lot where you can park for free. However, the only thing that cannot be tolerated is that the sound insulation is very poor. The rooms are separated by wooden boards. You can hear whatever is said next door, and the smell of smoke can come from next door. This I visited Xi'an for the first time during the Chinese New Year, and the results were not very good!