1. The front desk did not know about the platinum room upgrade purchased on Ctrip after arriving at the store. It said that the system was directly connected and would not be upgraded. Later, the room was re-booked, or Ctrip made up the price difference.
2. There is only one disposable face towel in the room, there is no towel, the bath towel is packaged, there are two holes when opened, the quilt also has holes, the hardware facilities are aging
3. It is 37 degrees outside in summer, and the room is still using the same quilt as in winter. The power of the central air conditioner is not large. It feels hot when the quilt is covered, but cold when the quilt is not covered. Finally, I cover my stomach.
4. In terms of hygiene, the cleaning is not very careful, because there is a little plastic paper in the corner of the cabinet under the TV in the room, which should be pulled by the previous tenant
5. The front desk is a bit slow to deal with the problem. If you encounter Ctrip's use of room upgrades (after seeing the order), even if you don't understand, you should call the person in charge, but they make me wait at the front desk. In the end, Ctrip will solve it. Hotel, be sure to choose Ctrip, because Ctrip staff deal with problems faster than hotel staff
Original TextTranslation provided by Google