Hilton Xiamen Reviews
Hilton Xiamen
No. 199 Jiahe Road, Xiamen, ChinaView Hotel Details
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1 night
Hilton Xiamen Guest Reviews
4.6/5
Great
1892 review
Verified reviewsLocation4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All Reviews(1892)
Positive reviews(1816)
Reviews with photos/video(335)
Easy to get around(195)
Friendly front desk staff(160)
Delicious breakfast(131)
Convenient for shopping(107)
Close to metro(58)
Great swimming pool(25)
Negative reviews(76)
Travelgirrl
Deluxe Double Room
Stayed in 2024年3月
Couples
34 review
Outstanding
Posted on 2024年4月1日
We had a good stay at the Hilton. The staff were friendly and we had a delicious breakfast
Response from Property: Dear Guest,Thank you for choosing to stay at Hilton Xiamen, and give us such a high rating. We are so delighted to know that you have enjoyed our service. And we uphold Hilton's hospitality service quality and the pursuit of inspiration for the goal, is committed to providing every guests with a comfortable and pleasant stay experience. Thanks again for taking time to review us and look forward to welcome you back soon.
Kim Huat
King Premium Room
Stayed in 2024年5月
Business travellers
1 review
Great
Posted on 2024年6月4日
The Front Desk services is good and the friendly greeting of front desk Manager of Miss Sally Guo is a plus.
Response from Property: Dear Guest,Thank you for writing a review about your recent stay at Hilton Xiamen. We are so delighted to know that you have enjoyed our service. Our all team members are dedicated to delivering good service and to creating memorable moments to all our guests. Looking forward to welcome you back soon.
Guest User
Deluxe Double Room
Stayed in 2024年2月
Couples
8 review
Outstanding
Posted on 2024年2月22日
Location is excellent. Plenty of food options just across the road, KTV is nearby, subway station 5 minutes away. Hotel staff were very efficient and warm.
Response from Property: Dear Guest,Thank you for choosing to stay at Hilton Xiamen, and give us such a high rating. We are so delighted to know that you have enjoyed our service. Thanks again for taking time to review us and look forward to welcome you back soon.
Guest User
Deluxe City-view Queen Room
Stayed in 2024年2月
Other
1 review
Posted on 2024年2月15日
Great location - adjacent to a subway station. I had to lodge a request for the refund of the deposit of RMB 500, unlike the automatic immediate refund on the same day of check out. of many other hotels get immediate refund on the same day of check out.I’m yet to receive the refund from Hilton Xiamen.
On a separate matter, the shower basin was leaking. I had to use the robe to absorb water leaked from the shower basin.
Response from Property: Dear Guest,Thank you for choosing Hilton Xiamen and taking time to review us. We apologize for having been below your expectations during this stay. We saw that several scores didn't meet your expectations, and we will forward this information to relevant department managers. Then I will push them to improve We hope that we still have a chance to welcome you again soon for experiencing the improvements of our hotel. Thank you.
Dara
Deluxe City-view Queen Room
Stayed in 2024年1月
Business travellers
6 review
Outstanding
Posted on 2024年3月29日
Great staff. Very easy access to city center. Definitely will come back again.
Response from Property: Dear Guest,Thank you for writing a review about your recent stay at Hilton Xiamen. We are so delighted to know that you have enjoyed our service. Our all team members are dedicated to delivering good service and to creating memorable moments to all our guests. Looking forward to welcome you back soon.
Guest User
King Premium Room
Stayed in 2023年11月
Business travellers
29 review
Amazing
Posted on 2023年11月5日
Very well located hotel in the city centre, room a bit small and outdated, but still quite decent. Perfect to stay a couple of days.
Response from Property: Dear Guest,Thank you for choosing to stay at Hilton Xiamen, and give us such a high rating. We are so delighted to know that you have enjoyed our service. And we uphold Hilton's hospitality service quality for the goal, is committed to providing every guests with a comfortable and pleasant stay experience. Thanks again for taking time to review us and look forward to welcome you back soon.
gialloandy
KING ACCESSIBLE ROOM
Stayed in 2024年1月
Couples
3 review
Outstanding
Posted on 2024年1月28日
Room is clean, Location and breakfast are good. We will come again.
Response from Property: Dear Guest,Thank you for choosing to stay at Hilton Xiamen, and give us such a high rating. We are so delighted to know that you have enjoyed our service. And we uphold Hilton's hospitality service quality for the goal, is committed to providing every guests with a comfortable and pleasant stay experience. Thanks again for taking time to review us and look forward to welcome you back soon.
Anonymous User
Deluxe City-view Queen Room
Stayed in 2023年9月
Family
3 review
Outstanding
Posted on 2023年10月5日
Bear to airport and railway station, nice condition and enviornemtn
Response from Property: Dear Guest,Thank you for writing a review about your recent stay at Hilton Xiamen. We are so delighted to know that you have enjoyed our service. Our all team members are dedicated to delivering good service and to creating memorable moments to all our guests. Looking forward to welcome you back soon.
Chee Hian
King Premium Room
Stayed in 2023年12月
Friends
2 review
Very Good
Posted on 2024年1月2日
Very convenient location but old room
Response from Property: Dear guest,Thank you for choosing Hilton Xiamen and taking time to review us. We apologize for having been below your expectations during this stay. Just be noticed that some facilities are gradually updating recently and we believe it will show a new face to our guests soon. We would be so delight if you are willing to reply us and give more suggestions with details. We hope that we still have a chance to welcome you again soon for experiencing the improvements of our hotel. Thank you.
MacielJunior
Executive Room (2 beds)
Stayed in 2023年7月
Business travellers
9 review
Outstanding
Posted on 2023年8月28日
Amazing hotel and service , great room and fantastic breakfast
Response from Property: Dear Guest,Thank you for writing a review about your recent stay at Hilton Xiamen. We are so delighted to know that you have enjoyed our service. Our all team members are dedicated to delivering good service and to creating memorable moments to all our guests. Looking forward to welcome you back soon.
Guest User
Deluxe Double Room
Stayed in 2023年12月
Business travellers
1 review
Outstanding
Posted on 2024年1月3日
Everything is great in this hotel!
Response from Property: Dear Guest,Thank you for writing a review about your recent stay at Hilton Xiamen. We are so delighted to know that you have enjoyed our service. Our all team members are dedicated to delivering good service and to creating memorable moments to all our guests. Looking forward to welcome you back soon.
Guest User
Deluxe Room (2 beds)
Stayed in 2024年1月
Family
14 review
Very Good
Posted on 2024年1月28日
every things isok
Response from Property: Dear Guest,Thank you for choosing to stay at Hilton Xiamen, and give us such a high rating. We are so delighted to know that you have enjoyed our service. And we uphold Hilton's hospitality service quality for the goal, is committed to providing every guests with a comfortable and pleasant stay experience. Thanks again for taking time to review us and look forward to welcome you back soon.
Jakas
Deluxe Room (2 beds)
Stayed in 2022年8月
Business travellers
4 review
Posted on 2022年8月17日
Awesome and very helpful Stuff that i haven’t seen for a long time. Its an old hotel, rooms smell and feel very old. Breakfast is super weak even for Chinese food. Location is ok but very tight surrounding.
Response from Property: Dear Guest,Thank you for choosing Hilton Xiamen and taking time to review us. We apologize for having been below your expectations during this stay. We saw that several scores didn't meet your expectations, and we will forward this information to relevant department managers. T We hope that we still have a chance to welcome you again soon for experiencing the improvements of our hotel. Thank you.
MSIliuzong
Deluxe Room (2 beds)
Stayed in 2023年3月
Business travellers
13 review
Outstanding
Posted on 2023年6月13日
Excellent hotel in all aspects.
Response from Property: I will certainly pass on your service comments to our front desk team. We take pride in delivering intuitive and flawless service and I never get tired of hearing a compliment about my team doing just that. We are looking forward to your next stay with us. Let me know if I can be of any assistance. Until then, we wish you all the very best.
SoloTraveller8
King Premium Room
Stayed in 2024年5月
Solo travellers
2 review
Outstanding
Posted on 2024年5月20日
Great!
Response from Property: Dear Guest,Thank you for choosing to stay at Hilton Xiamen, and give us such a high rating. We are so delighted to know that you have enjoyed our service. And we uphold Hilton's hospitality service quality and the pursuit of inspiration for the goal, is committed to providing every guests with a comfortable and pleasant stay experience. Thanks again for taking time to review us and look forward to welcome you back soon.
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