Echarm Hotel (Xiamen Zhongshan Road Pedestrian Street)

Do not recommend this hotel. Booked ji xin room type and expected room not worse than photos and size and furniture as advertised in trip.com It's the first time I encounter staff kept telling me my room is a "special offer" room at check in process when I didn't ask anything about the room. She was very friendly and even offered to usher us to our room. When we exit lift at level 9, she led us to a hidden stairs behind the lift. So no wonder she has to led us because the "special offer" room was hidden. The wall and corridor looked different from the normal rows of rooms from lift level. When we went in the room, we realised it's very small but didn't immediately check trip.com photos and booking details. We put our bags and left quickly for dinner. When we returned I don't think the room matched what I booked here so I went to the counter and inform the same staff. At this moment, I understand why she kept using the words "special offer room" when I checked in. Advertised pictures of the room type showed several different designs but all have space for table and chair. The room given to me only has leg space around the double bed and a low cabinet (height of stool) near the door. Shower and toilet are in the same space which means toilet will be wet when u shower. This room is 902. At the counter, the staff said I should have rejected the room at first glance and she doesn't have other rooms which looked more like the advertised rooms because I rejected too late. Her colleague besides her said the hotel has many different rooms. She said my room is "special offer room" and they don't bother to look at my phone to see trip.com photos and listed space and furniture provided. I made the colleague look at trip.com room photos and tell me the type of room they belong to. To my horror, the staff sad those are Yi yue rooms and not yi xin. So I asked them if they are telling me that the hotel used yi yue room photos as advertisements to sell yi xin rooms. Then she became quiet and the girl suddenly has other room for me to change. Although the new room (also level 9) still didn't have the table and chair as per listed in trip.com booking details and photos but at least it is far more decent. Please be careful if you have already booked this hotel!

clean and good location

The staff is very friendly and helpful. The location is great, it’s close to a lot nice places. The rooms were pretty good for the price that we paid.