Fairfield by Marriott Hotels in Yangshuo

The hotel is next to the bus station, but the noise isn't a big deal. The overall facilities are quite new, with a spacious, partially above-ground parking lot and charging stations. The room decor and linens are also relatively new, and the amenities are excellent. However, there were two truly unpleasant issues with my stay. First, the room design: the toilet area is completely open, a completely new experience. Whether it's due to cost control or a need for openness to create a larger room, there are other solutions. The insistence on openness is unsanitary and inconvenient. Furthermore, to save space, there are no tables or chairs, so you have to squat on the floor to eat. While this isn't the hotel's fault (the product information is accompanied by photos), we didn't notice it when we chose the hotel. However, for a Marriott-owned chain with such a large clientele, it's truly unacceptable to design a boutique hotel this way. Second, the service is seriously flawed. There's no handover between shifts, and the staff aren't clear about the hotel's service standards or the hotel's general situation. The feedback from the previous and next shifts is conflicting, and the lack of training makes for a truly poor guest experience. The management seems a bit incompetent. We chose the hotel because of the chain, assuming it would provide basic security, but the experience was far from satisfactory.