Hampton by Hilton Yinchuan Jinfeng

Very satisfied, the location is very good, there are all kinds of dining and entertainment facilities downstairs, parking is convenient, shopping is convenient, and the bedding is soft. I will definitely choose Huanpeng next time!

After checking in, the first room could not be opened due to the front desk mistake. The hotel changed me to the second room. As a result, I found hairs from the previous guest on the toiletries in the second room. I contacted the hotel but the problem was not solved. Instead, the duty manager came to my room with a bad attitude to communicate with me. From beginning to end, no hotel had a corresponding solution for this matter. He kept asking me what I wanted and what my request was. I expressed that I needed a clean room that met the hotel standards. Then they changed my room, and the duty manager assured me that there would be no room with any hygiene problems. So I changed to the third room. Out of trust, I did not check it carefully. As a result, after they left, I found the previous guest's nails and food residues on the sofa in the new room. I contacted the hotel again. It was almost 12 o'clock in the evening that day. The hotel's reply to me was that I could either stay there and their general manager would solve it tomorrow or check out and leave. I had no choice but to stay there and wait for their manager to handle it for me. As a result, the hotel's solution today was to give me a discount on the room and refund me 50 yuan. In the end, I had no choice but to call the police for help under the advice of 12345. Then, with the help of Uncle Hat, it still didn't get resolved. After I complained to Hilton headquarters, a lady who claimed to be the general manager of the hotel called me and asked me what else I was trying to solve since I had already called the police. I was so angry that I laughed. I have never seen such ignorant and uncultured people. Then I explained to her that calling the police was not because either of you or I had violated the law, but because there was a dispute and your attitudes could not be negotiated, so the police uncle came to help coordinate. I just wanted to protect my rights and interests.

Hilton's breakfast is always online, the service is pretty good, and the hygiene is good. There is no bathrobe, which is not up to the star rating. The high-end and luxury settings are really speechless, the facilities are basically the same, and the luxury one has an unpowered smart toilet, which is not considered smart because it is not powered. In addition, there is a big discrepancy between the Ctrip pictures of the bathroom and the actual one

The room is very big and the location is in the city center, which makes it very convenient to go anywhere. The hotel is also very clean. It is an excellent five-star hotel in the local area. The breakfast is very rich and parking is free for guests staying in the hotel!

Near the bathroom, next to the bed, there are two moldy pieces. Also, there are holes in the back of the other double bed. The comments are really just for reference. This is still called the most high-end hotel in Yingchuan.