Star of Lijiang · Sun Shine Jinshan View Snow Mountain Panoramic Garden Hotel Guest Reviews
4.6/5
Very Good
298 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(298)
Positive reviews(297)
Reviews with photos/video(131)
Awesome amenities(73)
Friendly front desk staff(43)
Loved the view(40)
Delicious breakfast(31)
Offers pick-up/drop-offs(19)
Perfect for business trips(13)
Well designed(8)
Excellent afternoon tea(7)
Negative reviews(1)
Guest User
Queen Bed Room With Snow Mountain View
Stayed in Nov 2024
Couples
8 review
4.7/5
Amazing
Posted on Dec 13, 2024
Room has a beautiful view of Jade Dragon Snow Mountain, very close to city center and old town. Staffs are friendly as well :)
But room is a little small, not much space for luggage
Response from Property: Thank you for choosing our hotel, we are honored to serve you. The hotel has prepared various room types with different layouts for different guests to choose. We hope our sincere service can bring you a more pleasant experience. The entire staff of the hotel sincerely looks forward to your next visit!
Anonymous User
Comfy Tatami Room
Stayed in Oct 2024
Couples
3 review
4.7/5
Amazing
Posted on Dec 8, 2024
Very nice mountain view! Was given welcome snacks/ tea when we arrived and fruits for night snack for the first night. We had daily breakfast and staff was kind to even pack a simple breakfast for us when we had to leave at 615am on one of the mornings. Staff replied rather quickly on WeChat too. One thing to note tho, there’s only one lift hence need to wait quite awhile/ take stairs if there’s a lot of other guests. Still highly recommend!
Response from Property: Dear Guest, Hello! Thank you for your recognition of various aspects of the Lijiang Star Garden! We know that there is still a certain from your ideal five-star standard, and we will continue to strive! Wishing you a happy day every day!
Anonymous User
Queen Bed Room With Snow Mountain View
Stayed in Jul 2024
Couples
4 review
4.7/5
Amazing
Posted on Oct 8, 2024
Newly built hotel, very clean as well.
Can see Yulong Mountain from our room.
Have washing machine and dryer for those travelling. Breakfast buffet is ok. Overall satisfy with the stay
Response from Property: Distinguished Guests: Hello! Thank you for all aspects of the recognition of XX! But we know from your mind the full five points standard there is a certain gap, we will continue to work hard! Wish: Happy Every Day!
Anastasia8
Snow-capped Mountain View Suite
Stayed in Nov 2024
Couples
14 review
4.0/5
Very Good
Posted on Jan 2, 2025
We had a room with bathtube with fascinating view straight on mountain. However, hotel location is not that great but taxi is cheap. Breakfast was ok and overall it was not cheap, but the view definitely worth money we paid. However, our experience was negative due to receptionist staff because we even had to skip journey to Snow Jade Mountain (we asked staff in Wechat to help us to book cabblecar to Glacier, but at first they replied that only WeChat payment is allowed and when we answered that we can give cash only they told us to come to reception at 20:00, but when we came at 20:21 we were told that it is too late now and been offered to make purchase for the day after.). Later that evening we asked to help to top up our AliPay for 100yuan bill, but been told that they got no money on AliPay and offered us to visit shops at area or restaurants and ask help there. I am not sure if those requests are something but we had never had to skip adventure we planned and in previous hotels in China we could not imagine that request in 4star hotel for giving 100 yuan for transferring 100 yuan in Alipay might be rejected
Response from Property: Dear, thank you for your choice to stay and your feedback. We apologize for the unpleasant experience we brought you. We checked with the front desk about the problems you encountered during your stay in the hotel. 1. Lijiang Glacier Park tickets per day Ticket sales start at 20:00 in the evening. Due to the huge demand for tickets to Glacier Park, it is difficult to get tickets, so you need to go on sale at Complete face recognition and personal information before 20:00 before starting to grab tickets. 2. Secondly, it is true that the staff on the day did not have money in Alipay, so they were unable to redeem it for you. In response to this incident, the hotel has added Alipay to redeem cash. We sincerely apologize for the inconvenience caused to you.
OZStoryteller
Deluxe Family Room
Stayed in Nov 2024
Family
8 review
4.5/5
Great
Posted on Dec 26, 2024
Pretty good room with fantastic view. Local resident area. Easy to find good local food but traffic during peak hours. A bit distance with ancient city.
Response from Property: Dear, in order to give you a more personalized service experience, we have launched welcome afternoon tea, fruit, coffee and equipped with robot service and other functions. We are attentive and hope to bring you meticulous care like home. Thank you for staying at Lijiang Star Garden Hotel and recognizing us. This is the original intention and motivation of our service. Every city will have an unforgettable reason for you. I hope your trip to Lijiang will be as wonderful as expected.
Guest User
Twin Room With Snow Mountain View
Stayed in Nov 2024
Family
2 review
4.5/5
Great
Posted on Dec 31, 2024
Stayed at Twin Room with Snow Mountain View and the nice view of the mountain sunrise was as promised. Voice-controlled operation of the curtains were very convenient. Rooms are clean and adequately equipped.
Special thanks to the hotel front desk for helping us to find transport the railway station. We did not pre-arrange with them the day before thinking that we would be able to find transport on DiDi. However there were no drivers available when we were checking out and the train departure time was drawing close.
Thanks to the hotel's help we were able to get to the railway station on time.
Response from Property: Dear, in order to give you a more personalized service experience, we have launched welcome afternoon tea, fruit, coffee and equipped with robot service and other functions. We are attentive and hope to bring you meticulous care like home. Thank you for staying at Lijiang Star Garden Hotel and recognizing us. This is the original intention and motivation of our service. Every city will have an unforgettable reason for you. I hope your trip to Lijiang will be as wonderful as expected.
Guest User
Queen Bed Room With Snow Mountain View
Stayed in Apr 2024
Couples
4 review
4.0/5
Very Good
Posted on May 29, 2024
Great view from the hotel, good location as just 10mins away from Lijiang ancient town, just that the breakfast is not so good
Response from Property: Distinguished Guests: Hello! Thank you for choosing the Lijiang Star Garden Hotel and sharing your stay with us. About breakfast, I'm sorry for the inconvenience. The hotel will organize relevant departments to adjust the breakfast problem, thank you for your suggestions, look forward to your visit again
ChuaHan
Sunshine City View Big Bed Room
Stayed in Apr 2024
Couples
10 review
5.0/5
Outstanding
Posted on May 25, 2024
Amazing place to stay, we were very honoured to be treated with a special dinner, specially prepared by Fashion Chef-Mr Song, also accompanied by the General Manager. Whoever visiting LiJiang should stay at LiJiang Star Garden Hotel, definitely with no regrets. Room amenities are of latest trend. All the staff are very friendly and helpful.
Response from Property: Distinguished Guests: Hello! Sometimes happiness is just a feeling, as long as the heart to feel, it always haunts us around, the memory of many things, because the feeling of happiness, again for a long time, the mood is still the same. Enjoy life, share the joy, thank you for our love, because you, we are happy!
Yaa Wen
Queen Bed Room With Snow Mountain View
Stayed in Sep 2024
Couples
13 review
5.0/5
Outstanding
Posted on Oct 28, 2024
Good👍🏻
Response from Property: Dear guest: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time on your trip.Your appreciation to the hotel is a great encouragement, but also the driving force for our progress, we will continue to maintain enthusiasm and strive to make everyA guest feels at home and is looking forward to seeing you again! Welcome back to experience again, congratulationsHave a good life!
Soo Heng
Sunshine City View Big Bed Room
Stayed in Nov 2024
Couples
5 review
5.0/5
Outstanding
Posted on Dec 27, 2024
House-keeping was excellent & room was cleaned daily with amenities replenished.
Response from Property: We are very happy to see your high evaluation! Giving you a great stay experience is our goal. Your satisfaction is our greatest recognition. Looking forward to your next visit, we will continue to give you more surprises!
Philip Chia
Queen Bed Room With Snow Mountain View
Stayed in Mar 2024
Couples
4 review
5.0/5
Outstanding
Posted on Apr 27, 2024
As we could not read Chinese, the Front Desk receptionist, went all out to explain to us on how to call for transport by using Didi and how to take a public bus to the Tourist Centre at the base of Jade Snow Mountain and Blue Moon Lake.
Response from Property: Dear guests hello, thank you for our recognition of the guests every trace of the needs of our sincere efforts to the direction. We must work harder to build a five-star standard, looking forward to the next trip, we can create more perfect service for you.
Guest User
Sunshine City View Big Bed Room
Stayed in May 2024
Couples
6 review
4.2/5
Very Good
Posted on Jun 5, 2024
Overall good service & amenities, just that the air conditioner is not enough cold.
Response from Property: Dear guests, please accept our warmest regards from the Star Garden Hotel in Lijiang. We are very sorry for the poor air conditioning and cooling during your stay. You are advised to call the front desk to inform us of the situation, we will try to help you solve the problem. We have feedback your comments to relevant departments, and follow up the survey coordination. We sincerely hope to get in touch with you to learn more details in order to make corresponding improvements. We sincerely look forward to your visit again.
George
Sunshine City View Big Bed Room
Stayed in Apr 2024
Solo travellers
37 review
4.7/5
Amazing
Posted on May 14, 2024
Helpful staff and reasonably priced hotel - would recommend
Response from Property: Distinguished Guests: Hello! Thank you very much for staying at the hotel and giving us high praise. Every section of the hotel is working hard to provide more precise and timely service to every guest. We are glad to see your recognition of our work, with your trust in us, we are always ready to give every guest a quality service, looking forward to your visit again!
Nichengyehennan
Comfy Tatami Room
Stayed in Dec 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Jan 10, 2025
The room was very good. We were upgraded to a view room. I really like the simple style. There is also a laundry room and dryer in the hotel. It is highly recommended for families with children or those who bring fewer clothes. 👍
When we checked in, the housekeeper Xiaohe gave us fresh fruits, yogurt, and delicious flower cakes. Because we were going to Jade Dragon Snow Mountain the next day, he also told us how to get there. Because we had to leave early and couldn't have breakfast in the hotel, Xiaohe also arranged breakfast bags for us. (We came back late and didn't buy oxygen) He also gave us a can of oxygen each. It was really thoughtful. It was the best time we stayed in Lijiang. Everything was very satisfactory.
There is a small garden on the roof. Sitting on the swing above, you can see the mountains in the distance. It's very beautiful. It would be better if you stayed longer. 😗
We were lucky to get tickets for the cable car and saw the sunrise on Jinshan Mountain. It was still very shocking.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!感謝親愛的給小星的鼓勵和肯定,得到您的認可是我們最大的榮幸。同時也給我們巨大的動力,讓我們在今後的服務中不斷提升、不斷創新。麗江之星花園酒店以輕奢、極簡的新中式風格,全客房智能客控系統給每一位客人不一樣的智能入住感受,酒店致力用心、細心、盡心誠摯服務,追求給客人更好的入住體驗及舒適滿意度,期待每一次與您的相遇!一次的滿意不是小星的目標,小星希望您每一次入住都是滿意滴!祝您:闔家幸福,平安快樂!
Guest User
Comfy Tatami Room
Stayed in Dec 2024
Family
3 review
5.0/5
Outstanding
Posted on Jan 8, 2025
The hotel front desk staff is very good👍The service is thoughtful
The room equipment is very complete and the intelligent operation is very convenient
The face towels and bath towels are provided with disposable items
It is really very thoughtful
There are also fruit yogurt and afternoon tea set services provided by the front desk
I like it very much💕
I am very happy to stay at Lijiang Star this time🥳
I want to stay here again when I come to Lijiang next time😉
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for your affirmation of us. It is so wonderful that you met Lijiang Star Garden Hotel! On the road of travel, please remember to take good care of yourself. Lijiang Star Garden Hotel will always leave a light for you and wait for you to go home! Satisfaction is just the starting point, surprise and touching are our ultimate goal. We look forward to making you feel a warmer and happier journey when we meet next time! I wish you and your family happiness!