Guest User
August 20, 2023
I had never used TripAdvisor before but this time I felt I had to raise my voice. I went to this hotel with my family in July. I must say that the first impression was very positive, the place is surrounded by nature and peace, and the rooms are rustic farmer's houses that they restored with an industrial touch. After taking a close look at our room we realised that it was not perfect as a five-star hotel should be. We had an issue with the air conditioner, with hot water, with the pool nothing was working properly. We went for dinner at the restaurant the food was average like a trattoria-style but the prices were like a Michelin-star restaurant, the chef come out to say hello and have a chat with the table next to ours, he spent there 10 minutes, did not even bother to say hello to us and went back in the kitchen, we felt quite unwelcome. The staff was the only positive thing about this place, people are working very hard and long hours we saw the same people from breakfast to dinner, the staff went the extra mile to make our stay memorable we would like to give a special thanks to Gabriele the Barman, Marco the Sommelier and Antonio the Restaurant Manager they are truly fantastic and deserve a better place where to work. Unfortunately, there was a team member that did not meet the standards, was a blond lady we met during our breakfast I think she is a supervisor or something like that even if she was wearing an oversize polo shirt (same as the waiter) she approached us to take our order and looked quite scruffy with her blond hair going in front of her eyes, we felt a strong human odour and smell of cigarettes, this was very unpleasant.