Guest Reviews of Tianchong Yunhai Resort Hotel (Wulingyuan National Forest Park)
9.1/10
Good
3066 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.1
Amenities8.9
Service9.4
Cleanliness9.1
Filter by:
Sort by:
All reviews(3066)
Positive reviews(2981)
Reviews with photos/video(958)
Convenient location(95)
Close to scenic area(52)
Friendly front desk staff(44)
Classy environment(37)
Delicious breakfast(32)
Convenient parking(17)
Excellent room layout(11)
Nice shower(10)
Negative reviews(85)
Sze-Wan Ng
Queen Room With Courtyard View
Stayed in Apr 2025
Couples
5 review
7.5/10
Posted on May 27, 2025
Excellent location within walking distance to the main East gate entrance. Hotel staff was very helpful with getting us discounted tickets which was better than what we had purchased online. They were also very knowledgeable with the Park and Grand Canyon attractions. Their tips guided our decision making on when and what to see first. Breakfast is included with a decent Chinese breakfast variety. The room is also pretty good size and comfortable.
The main downside is the cleanliness especially in the hallways and some public area. The carpet is very old and could use some upgrades. Overall still a pretty good value for our budget.
Response from Property: 親愛的家人,感謝您對我們酒店的認可,酒店因您而美,服務為您而悦,四季在變,張家界的美景各有千秋,歡迎您的到來,本酒店位於森林公園景區大門口幾百米,集吃住行,非常方便,魅力湘西大劇院就在酒店對面,管家式服務,可以為您代買門票,演出票,託運行李,您的需要就是我們服務的遵旨,希望有緣再次與您相遇,祝福您生活愉快,旅途順利!
Blandon
2-bed Room With Mountain View
Stayed in Apr 2025
Couples
7 review
10.0/10
Outstanding
Posted on May 24, 2025
Great hotel right at the National Park entrance, nice room, good breakfast, and friendly staff that is very helpful when booking your tours !
Response from Property: 親愛的家人,感謝您對我們酒店的認可,酒店因您而美,服務為您而悦,四季在變,張家界的美景各有千秋,歡迎您的到來,本酒店位於森林公園景區大門口幾百米,集吃住行,非常方便,魅力湘西大劇院就在酒店對面,管家式服務,可以為您代買門票,演出票,託運行李,您的需要就是我們服務的遵旨,希望有緣再次與您相遇,祝福您生活愉快,旅途順利!
yiuwai71
Queen Room With Courtyard View
Stayed in Mar 2025
Solo travellers
1 review
10.0/10
Outstanding
Posted on Apr 21, 2025
Nice accommodation with basic equipment provided for travelling, the breakfast is also good with different options suited for different people.
Response from Property: 【免費講解路線,贈送地圖、優惠代訂門票,免費停車,有大型停車場】【離森林公園東門步行5分鐘,免費洗衣機,免費景區諮詢和行程規劃】尊敬的客人,您好!非常感謝您選擇入住天崇雲海度假酒店,並與我們分享這段温暖的體驗!得知您對住宿條件和早餐都感到滿意,我們倍感榮幸~客房內我們配備了中央空調、智能衞浴、高速 WiFi 等基礎設備,希望能讓您在旅途中也能感受到家的便利;早餐則精心準備了中式熱餐、清淡粥品、時令水果等多樣化選擇,很高興能滿足不同客人的口味需求~如果您下次再來張家界,無論是想深度探索景區祕境,還是嘗試本地特色美食,我們都可以為您提供專屬攻略哦!期待與您再次相遇,願每一次入住都能成為您旅途中的温馨驛站~
KYUSUNG
Queen Room With Courtyard View
Stayed in Mar 2025
Couples
48 review
9.0/10
Great
Posted on Apr 30, 2025
Old but clean and newly furnished. Good assess to the East gate of the park.
Response from Property: 【免費講解路線,贈送地圖、優惠代訂門票,免費停車,有大型停車場】【離森林公園東門步行5分鐘,免費洗衣機,免費景區諮詢和行程規劃】尊敬的客人,非常感謝您選擇入住我們天崇雲海度假酒店,並分享您的真實感受!很開心酒店的乾淨整潔以及傢俱的嶄新狀況得到了您的認可,這背後離不開我們團隊的用心維護與定期更新。確實,酒店在歲月的沉澱下保留了一些過往的痕跡,但我們始終努力讓每一位客人都能享受到舒適的住宿環境。我們也很欣慰您對酒店位於公園東門這一絕佳位置的肯定,這樣的地理位置能讓您快速便捷地開啟張家界國家森林公園的奇妙之旅。如果您之後還有機會來張家界遊玩,或者有朋友想來,希望您還能選擇我們。我們會不斷提升酒店的品質,期待為您帶來更完美的體驗,祝您生活愉快,萬事順遂!
Guest User
2-bed Room With Mountain View
Stayed in Apr 2025
Couples
3 review
10.0/10
Outstanding
Posted on May 16, 2025
Front desk is excellent and very helpful.
Response from Property: 閃閃的五顆小星星就可以看出來親對我們的喜愛,很開心能給您帶來一個完美的入住體驗,乾淨整潔的房間,給您帶來好的心情。 不僅僅讓您住的滿意,我們還有更多驚喜帶給您。我們相約下次見面~
Guest User
Deluxe Suite
Stayed in Mar 2025
Couples
4 review
10.0/10
Outstanding
Posted on Apr 20, 2025
Great location, clean.
Response from Property: 親愛的家人,感謝您對我們酒店的認可,酒店因您而美,服務為您而悦,四季在變,張家界的美景各有千秋,歡迎您的到來,本酒店位於森林公園景區大門口幾百米,集吃住行,非常方便,魅力湘西大劇院就在酒店對面,管家式服務,可以為您代買門票,演出票,託運行李,您的需要就是我們服務的遵旨,希望有緣再次與您相遇,祝福您生活愉快,旅途順利!
Guest User
2-bed Room With Mountain View
Stayed in Apr 2025
Family
1 review
10.0/10
Outstanding
Posted on May 21, 2025
The room is clean and hygienic with a reasonable layout and complete facilities. Their hot shower is very comfortable, with strong water pressure and hot water. Their bed is also very warm and comfortable to sleep on. The girl at the front desk is also very enthusiastic. She helped us introduce the itinerary route, gave us a map, and bought tickets for the scenic spot on our behalf. There are discounts, which saved us a lot of time.
Original TextTranslated by Google
Response from Property: 親愛的家人,感謝您對我們酒店的認可,酒店因您而美,服務為您而悦,四季在變,張家界的美景各有千秋,歡迎您的到來,本酒店位於森林公園景區大門口幾百米,集吃住行,非常方便,魅力湘西大劇院就在酒店對面,管家式服務,可以為您代買門票,演出票,託運行李,您的需要就是我們服務的遵旨,希望有緣再次與您相遇,祝福您生活愉快,旅途順利!
Guest User
Queen Room With Courtyard View
Stayed in Apr 2025
Travel with friends
1 review
10.0/10
Outstanding
Posted on May 18, 2025
The hotel is very close to the scenic spot and it only takes a few minutes to walk there. It is also very convenient to ask him to go in and give the money. He is very enthusiastic. You can plan the itinerary along the route of Brother Tujia, and you can also buy tickets to the scenic spot at a discount. There are also many places to eat nearby, which is very convenient. The room is clean and hygienic. It is highly recommended.
Original TextTranslated by Google
6/9
Response from Property: 親愛的家人,感謝您對我們酒店的認可,酒店因您而美,服務為您而悦,四季在變,張家界的美景各有千秋,歡迎您的到來,本酒店位於森林公園景區大門口幾百米,集吃住行,非常方便,魅力湘西大劇院就在酒店對面,管家式服務,可以為您代買門票,演出票,託運行李,您的需要就是我們服務的遵旨,希望有緣再次與您相遇,祝福您生活愉快,旅途順利!
Guest User
Guestroom (2 Beds)
Stayed in Apr 2025
Couples
1 review
10.0/10
Outstanding
Posted on May 16, 2025
The most satisfactory hotel in Zhangjiajie. The service at the east gate of the scenic spot was very enthusiastic. They called us in advance to help us arrange the tour route of the scenic spot. They provided great help to our family and arranged car pick-up for us. They also ordered tickets for the scenic spot. They were very considerate, with a good environment, complete facilities, and clean hygiene. Their hot water facilities were very stable and the water supply was sufficient. It was very comfortable to take a hot bath.
Original TextTranslated by Google
6/8
Response from Property: [Free route explanation, free map, discounted ticket booking, free parking, large parking lot] [5-minute walk from the east gate of the Forest Park, free washing machine, free scenic spot consultation and itinerary planning] Dear family, hello! Thank you for choosing to trust us and staying in our hotel. We are located near the east gate of the scenic area, and it only takes 5 minutes to walk from the gate of the Forest Park. The hotel service is supreme, and the butler one-stop service is implemented. Welcome to come again next time
Guest User
2-bed Room With Mountain View
Stayed in Apr 2025
Family
1 review
10.0/10
Outstanding
Posted on May 15, 2025
The hotel is very close to the scenic spot. We walked there and arrived at the room in a few minutes. It was clean, sanitary and hot water was also sufficient. The front desk service was very enthusiastic and helped us buy tickets for the scenic spot. There were also discounts and provided us with a lot of convenience. I highly recommend them.
Original TextTranslated by Google
6/8
Response from Property: 【行程規劃推薦線路、贈送地圖】【管家服務】【奢享度假】尊敬的客人,非常感謝您選擇天崇雲海度假酒店並給予我們如此熱情的推薦!得知酒店 “步行幾分鐘即可抵達景區” 的地理位置為您的行程帶來了便利,我們倍感欣慰。客房的乾淨衞生與熱水穩定供應,是我們每日嚴格把控的基礎服務標準,很高興能讓您在旅途中感受到家一般的舒適。前台團隊始終秉持 “用心服務” 的理念,為客人提供門票優惠、旅遊指引等便利,您的肯定就是對我們專業度的最佳認可!能成為您張家界之旅的 “省心之選” 是我們的榮幸,您的推薦更是激勵我們不斷提升的動力。期待未來能繼續為您及更多客人打造便捷、温馨的住宿體驗,祝您萬事勝意,常來常往!
Guest User
Queen Room With Courtyard View
Stayed in Apr 2025
Couples
6 review
10.0/10
Outstanding
Posted on May 14, 2025
The hotel service was beyond expectation, clean and well-equipped. I can recommend it to my friends. The route was also good. I will definitely come to Zhangjiajie again. Charming Xiangxi must be visited.
Original TextTranslated by Google
Response from Property: The five shining little stars show your love for us. We are very happy to bring you a perfect stay experience. The clean and tidy room brings you a good mood. Not only will you be satisfied with your stay, we will also bring you more surprises. Let's meet next time~
Guest User
2-bed Room With Mountain View
Stayed in Apr 2025
Family
8 review
10.0/10
Outstanding
Posted on May 14, 2025
Facilities: Complete facilities, very convenient
Hygiene: Clean and hygienic, the room is very clean
Service: The service is very enthusiastic, highly recommended
Original TextTranslated by Google
Response from Property: Dear family, thank you for your recognition of our hotel. The hotel is beautiful because of you, and the service is pleasing for you. The seasons are changing, and the beautiful scenery of Zhangjiajie has its own merits. Welcome to your arrival. Our hotel is a few hundred meters away from the gate of the Forest Park Scenic Area. It integrates food, accommodation and transportation, which is very convenient. The Charming Xiangxi Grand Theater is just opposite the hotel. We provide butler-style service and can buy tickets, performance tickets, and check in luggage for you. Your needs are the purpose of our service. I hope to meet you again and wish you a happy life and a smooth journey!
Guest User
Family-friendly Triple Room
Stayed in Apr 2025
Family
2 review
10.0/10
Outstanding
Posted on May 13, 2025
The service is warm and thoughtful. The staff at the front desk and the restaurant are very patient and enthusiastic. The itineraries suggested according to the needs of the guests are quite reasonable. It takes about 10 minutes to walk to the Zhizhimen and Charming Xiangxi. The hotel has the most basic facilities. The environment is quite quiet and it's a good place to rest.
Original TextTranslated by Google
Response from Property: [Free route explanation, free map, discounted ticket booking, free parking, large parking lot] [5-minute walk from the east gate of Forest Park, free washing machines, free scenic spot consultation and itinerary planning] Hello, dear family! Thank you for choosing to trust us and staying in our hotel. We are located near the east gate of the scenic area, and it takes only 5 minutes to walk to the gate of the forest park. The hotel service is supreme, and the housekeeper one-stop service is implemented. Welcome to come again next time
Guest User
Queen Room With Courtyard View
Stayed in Apr 2025
Travel with friends
2 review
2.0/10
Posted on May 13, 2025
The room smelled. After we checked in, we found someone else's used toothpaste in the bathroom. It was very dirty. Although we changed rooms later, it still smelled bad when the air conditioner was turned on. The experience was very bad. The welcome fruit given was just a box of watermelon edges... I don't recommend staying here!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your timely feedback. I hope it did not affect your mood for this trip. We will strengthen the business training of our employees. We have retrained the room cleaning staff. We will correct the problems you raised immediately. We attach great importance to service. Welcome to come again next time. If you have any questions, you can communicate with us in time at any time.
Mingtianhuigenghao!🎊🎉🍾️
Guestroom (2 Beds)
Stayed in Apr 2025
Family
14 review
10.0/10
Outstanding
Posted on May 13, 2025
The hotel is very convenient for travel. There are many restaurants to choose from nearby, and it is also convenient to leave the scenic area. The room is clean, the environment is good, and the facilities are also good.
Original TextTranslated by Google
Response from Property: [Free route explanation, free map, discounted ticket booking, free parking, large parking lot] [5-minute walk from the east gate of Forest Park, free washing machines, free scenic spot consultation and itinerary planning] Hello, dear family! Thank you for choosing to trust us and staying in our hotel. We are located near the east gate of the scenic area, and it takes only 5 minutes to walk to the gate of the forest park. The hotel service is supreme, and the housekeeper one-stop service is implemented. Welcome to come again next time