Kaixiang Yilan Hotel

I was woken up at 8 a.m. by the loud noise when I checked in. I thought it was the vibration of my cell phone in the room next to me. I couldn't stand it and called the front desk twice. A man came and said it was a problem with the central air conditioner and it was resonating. I felt like my head was buzzing. I was waiting for them to come to the room. When I heard the sound, I packed my luggage and was about to check out. I asked for half of my room fee to be refunded. I argued at the front desk for almost two hours and couldn't solve it. I asked Ctrip customer service to handle it. Their attitude was too perfunctory. I have booked rooms at this hotel several times because an elderly member of my family was hospitalized. However, this time the noise was so loud that it affected my rest. I originally came back after one o'clock, drank some wine and went to sleep at night. I was woken up at eight o'clock in the morning, and I filed a complaint. I didn't leave until 11:30, and I was told that I was the only one complaining about the noise. The screenshot of the review was from a stay in May this year. I stayed last week and didn't feel it was as noisy as this time. The front desk and the other female leader handled the problem very poorly. I'm perfunctory with you bit by bit. This is the most expensive hotel near the price hospital. Since you choose to stay here, it's not a matter of money. First of all, there is no 66 upgrade fee and you will get two 50 yuan vouchers that can be used twice. Finally, he said that two 50s can be used together, and finally asked Ctrip customer service to handle it. Remind everyone to check in through the platform, otherwise you will not be able to protect your rights and interests if you are blocked. It is obviously because of the noise that I am a light sleeper. No one else complained but I complained. Please be careful when booking after taking care of patients in the hospital! In case the hotel says that you sleep lightly and the hotel has no problem, it’s because we are too picky. Which website should I go to now to continue my bad reviews! Prove that I am someone who has booked several times and am not deliberately looking for trouble.

Booked an executive big bed room, the room is very small, it is basically a fast hotel point level, the hotel service is very poor, I ordered a takeaway to not be delivered, and did not help. There are very few breakfast varieties, and in short, the price/performance ratio is very low. It is better to choose a cheaper and faster accommodation.

The hotel environment is very good, the young lady at the front desk is also very patient~ the hotel is near the hospital, very convenient! nice!

The accommodation is very good, clean and sanitary, and the facilities are relatively new. The overall situation is very good, the only thing is that the TV network is too slow when the children watch TV, and they need to return a few times.

I have stayed a few times and it was not bad, but I didn’t sleep well this time. The room was close to the road. The train was very noisy in the middle of the night, and it was not soundproof. I heard the snoring sound of the next door until it was more than three o’clock, and then weirdly just about to sleep At three or four o'clock, the TV automatically turned on, shocking me. . . I was speechless, but I didn't go out in the morning to make up for the sleep.

Hotel facilities are very good and the front desk service is also very good

Very good, stayed many times

説衣服掉色弄臟了枕套，床單，我可以認，照價賠償，旁邊床位踫都沒踫過，説被罩有掉色，那有點不説理，象是洗過多次沒掉的色，當時説好了，200元被罩費不扣了，十天半月退還，20多天了，也沒退，微信也不回。無語。