Vienna Zhihao Hotel (Zhongshan Xiaolan High-speed Railway Dongsheng Branch) Reviews

Response from Property: Xiaowei, thank you very much for your review and good suggestions. We are very ashamed to have brought you a bad feeling. Providing you with the best quality stay experience is our pursuit and direction of efforts! We have recorded the issues you mentioned. It is the constant concern and supervision of our customers like you that enables us to continuously discover problems in our work and make continuous progress. We will work hard to continuously innovate and improve to provide you with a better service and stay experience. The entire staff of Vienna Zhihao Hotel Dongsheng Huijing Branch warmly looks forward to your visit!

Response from Property: Xiaowei, thank you very much for your review and good suggestions. We are very ashamed to have brought you a bad feeling. Providing you with the best quality stay experience is our pursuit and direction of efforts! In response to the issues you mentioned about room tripping and room changes, we have recorded them and made rectifications immediately. Because you booked a room in the early morning, the king room tripped and there were no other king rooms, so we upgraded you to a suite. , the suite is not a banquet hall, the suite is larger. Once again, I apologize for the inconvenience caused by the hotel's problems. It is customers like you who continue to care and supervise us that enable us to continue to find work. problems and make continuous progress. We will work hard to continuously innovate and improve to provide you with a better service and stay experience. The entire staff of Vienna Zhihao Hotel Dongsheng Huijing Branch warmly looks forward to your visit!

Response from Property: Xiaowei, thank you very much for your review and good suggestions. We are very ashamed to have brought you a bad feeling. Providing you with the best quality stay experience is our pursuit and direction of efforts! In response to the issues you mentioned about the facilities, we have recorded them and made rectifications immediately. Once again, we apologize for the inconvenience caused to you by the hotel's problems. It is customers like you who continue to care and supervise us that we can do this. This enables us to constantly discover problems in our work and make continuous progress. We will work hard to continuously innovate and improve to provide you with a better service and stay experience. The entire staff of Vienna Zhihao Hotel Dongsheng Huijing Branch warmly looks forward to your visit!

Response from Property: Hello! Thank you for your timely feedback. I hope it did not affect your mood during this trip. We will strengthen the business training of our employees. We will continue to ask ourselves to be better and better. We have recorded the issues you mentioned. , and will take the following corrective measures in a targeted manner: (1) Ask the room supervisor to inspect the room more often and discover problems in a timely manner (2) Strengthen the maintenance of hotel facilities to reduce the occurrence of such problems (3) Remind guests when checking in If you have any questions, please contact the front desk. If you are not satisfied with the room, you can change it to a satisfactory room in time. Once again, we apologize for the inconvenience caused to you by the hotel's problems. It is the constant concern and supervision of our customers like you that enables us to continuously discover problems in our work and make continuous progress. We will work hard to continuously innovate and improve to provide you with a better service and stay experience. The entire staff of Vienna Zhihao Hotel Dongsheng Huijing Branch warmly looks forward to your visit!

Response from Property: Xiaowei, thank you very much for your review and good suggestions. We are very ashamed to have brought you a bad feeling. Providing you with the best quality stay experience is our pursuit and direction of efforts! In response to the problems you mentioned about the projection room, we have recorded them and will take the following corrective measures in a targeted manner: (1) Strengthen the training of front office staff, remind guests to notify the front desk of any problems upon check-in, and give guests satisfactory results. Room type (2) The guest room supervisor should pay more attention to facilities and equipment during the room inspection (3) The engineering manager should go to the floor to check more. Once again, we apologize for the inconvenience caused to you by the hotel's projection problem. It is customers like you who continue to care and supervise us. , so that we can continue to discover problems in our work and make continuous progress. We will work hard to continuously innovate and improve to provide you with a better service and stay experience. The entire staff of Vienna Zhihao Hotel Dongsheng Huijing Branch warmly looks forward to your visit!

Response from Property: Hello dear customer, thank you for your review. We are deeply sorry that we did not give you a good stay experience. We will make rectifications on the service issues you mentioned: strengthen the service foundation of training personnel and improve our The hotel's service level will be specially rectified to address service issues. I'm sincerely sorry. The breakfast in our hotel has many styles and is delicious. We hope it can bring you a different experience. We apologize again and hope you can choose our hotel next time. I wish you a happy trip!

Response from Property: Dear traveler, thank you for choosing our hotel. We are deeply sorry for the unpleasant things that happened during your check-in. Regarding what you said: the renovation is average, the room is large, but the layout is very casual, and the room feels too empty; Because our rooms are relatively large and spacious, we want to give customers enough space for activities, but the supplies in the rooms are sufficient. Regarding your questions about front desk service, we will make rectifications: strengthen the service foundation of training front desk staff, Improve the service level of our hotel and punish the male front desk clerk accordingly; I am sincerely sorry for bringing you a bad check-in experience; our hotel's breakfast has many styles and is delicious, and we hope that the new robot service can give you It brings a different kind of experience. We apologize to you again. I hope you can choose our hotel next time. I wish you a happy trip!

Response from Property: Dear guest, hello! I am your online personal butler "Xiaowei". Thank you very much for your review and good suggestions. We are very ashamed to have brought you a bad feeling. Providing you with the best quality stay experience is our pursuit and direction of efforts! In response to the issues you mentioned about room hygiene and facilities, we have recorded them and will take the following corrective measures in a targeted manner: (1) Strengthen training of room attendants on hygiene services (2) Room supervisors pay more attention to hygiene corners during ward rounds We once again apologize for the inconvenience caused to you due to the hotel's room hygiene and facilities. It is customers like you who continue to care and supervise us that enable us to continuously discover problems in our work and make continuous progress. We will work hard to continuously innovate and improve to provide you with a better service and stay experience. The entire staff of Vienna Zhihao Hotel Dongsheng Huijing Branch warmly looks forward to your visit!

Response from Property: Hello dear customer, thank you for your review. We are deeply sorry for not giving you a good stay experience. We will make rectifications on the service issues you mentioned: strengthen the training of the service foundation of the front desk staff, and improve The service level of our hotel will be specially rectified to address the front desk service issues. I'm sincerely sorry. The breakfast in our hotel has many styles and is delicious. We hope it can bring you a different experience. We apologize again and hope you can choose our hotel next time. I wish you a happy trip!