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Location4.6
Amenities4.6
Service4.7
Cleanliness4.5
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All Reviews(141)
Positive reviews(135)
Reviews with photos/video(79)
Easy to get around(32)
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Close to train station(12)
Perfect for families(6)
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Negative reviews(6)
Guest User
Comfy Cozy Family Friendly Loft (2 beds)
Stayed in Mar 2024
Family
1 Reviews
2.7/5
Posted on Mar 31, 2024
• Spacious, good for family. But walls were thin, you could easily hear noise from next doors such as people walking, kids screaming, people loud talking etc.
• Hygiene was just so-so. Bed and blanket were clean, apart from a dead fly sleeping under a pillow. There’s stain and dust around the place. There’s water leaking under the toilet bowl.
• There’s a stove but no pans or cutlery proved. All the cabinets were empty.
• It’s listed in the facilities that there’d be 24 hours hot water, but it ran out of hot water in the middle of my shower. Turned out you need to wait until it’s stored enough hot water. If it runs out, you’ll need to wait again. There’s no such notice in this.
• Hotel staff couldn’t be reached at night (regarding the hot water issue), no response at all until reaching out to Trip.com eventually and they responded.
George0608
Comfy Cozy Family Friendly Loft (2 beds)
Stayed in Mar 2024
Family
3 Reviews
5.0/5
Outstanding
Posted on Mar 9, 2024
The location is very good and convenient. Everything in the room is relatively clean. Children also like it very much. The price/performance ratio is good~
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Guest User
Suite - 3-Room
Stayed in Nov 2023
Friends
2 Reviews
5.0/5
Outstanding
Posted on Nov 27, 2023
Zhuhai! Coming here because of its reputation, I feel like I am at home. First of all, the house is clean and tidy, the furniture and appliances are all new, and all the appliances and supplies needed for daily life are available. It is very convenient to live here. There are many warm little decorations and arrangements in the room, which make the room very stylish. It can be seen that the landlord is a careful and warm person who loves life and understands life. He served us attentively and provided us with convenience during the check-in process. It is very close to Gongbei Port, Qingmao Port and Zhuhai Station.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing to stay and sharing your stay experience. We sincerely look forward to your visit again!
Guest User
Comfy Cozy Family Friendly Loft (2 beds)
Stayed in Mar 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Mar 10, 2024
The duplex room we stayed in was pretty good. Parking was pretty good and cheap. It cost 2 yuan an hour. You can check in directly via mobile phone. You don’t need to go to the front desk. It’s only ten minutes away from Gongbei Port. The beautiful landlady is also very nice.
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Beifangdetiankong8066
Stayed in Feb 2024
Family
17 Reviews
4.5/5
Great
Posted on Mar 5, 2024
This B&B is generally good, but it is difficult to accept the price increase at any time, and it is difficult to communicate with the owner for an extended stay. In the end, I had to change hotels and stay for another 3 days!
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Anonymous User
Featured Family Suite - 6-Room (Mahjong)
Stayed in Dec 2023
Family
1 Reviews
2.2/5
Posted on Dec 24, 2023
1. The hygiene of the hotel is extremely poor. If you wipe the floor with paper towels, they will turn dark gray. There are obviously many stains on the sofa that have not been cleaned. I dare not sit on it.
2. The beds in the three rooms are okay, but there is only one toilet, which will definitely be inconvenient for family guests. The toilet is very dilapidated, and the shower head seems to have no water. It usually takes 10 minutes to shower, but now it takes 45 minutes, and the water temperature is hot and cold. People have not tried to use a shower head like this in decades of travel. The weather has been cold these past few days, and the children have all caught colds, which is terrible.
3. The four stools on the mahjong stage have rusty legs. You can only sit on them but not behind them because the backs of the chairs seem to be loose. I will never choose an apartment again. 
Original TextTranslated by Google
Response from Property: Dear guest, hello! I'm sorry for giving you a bad experience. We believe that every encounter in life is hard-won. We cherish every encounter and provide you with high-quality and efficient service experience. Based on your comments, we will respond sincerely one by one. We hope to find you satisfactory in the process. Answer Sheet; Reply 1: Regarding sanitation, our products are all in compliance with the salable requirements, and they are all subject to secondary inspection in accordance with relevant requirements before being released for sale. The company has also established a strict quality inspection department, so whether it is sanitation We pay special attention to service. In addition, there are a total of 2 days between your check-in and departure. During this period, if you are dissatisfied with the hygiene or anything, you can notify our housekeeper at any time. We are online 24 hours a day and can help you at any time. Re-cleaning and changing room types or finding a common solution, but we have not received your serious complaint about unqualified hygiene during the two days you stayed. Is there any misunderstanding in this? Reply 2: There is really no way to solve the problem of bathrooms when there are many people. For example, it seems that 9 friends came together this time. Because the layout of the house is fixed and has not been modified, the number of bathrooms is limited. Oh, but the bathroom is dilapidated and the shower head has also not received any feedback from you during the past two days. We are afraid that the water is too small and our shower head is over-pressured. It has been a bad experience for 2 days. This is something we don't want to see, so we hope you can communicate in advance next time to avoid bringing an unpleasant experience to your trip. Reply 3: Our mahjong tables are all made of genuine leather. The landlady personally selected them because she has a mysophobia, hehe, and the customers have said they like them after using them. I hope you will like them next time too.
Guest User
Family Friendly Loft (2 beds)
Stayed in Aug 2023
Family
1 Reviews
1.7/5
Posted on Aug 26, 2023
The room had a musty smell. I could smell it as soon as I entered the door.
The cabinets are sticky and not clean
Customer service attitude is very good
Original TextTranslated by Google
Response from Property: Dear guest, we are very sad and sorry to see your review. Because it has been raining in Zhuhai recently, my aunt closed the doors and windows tightly after cleaning. Opening the windows is not enough for ventilation, which makes you feel that the room has a musty smell. I am very sorry. Regarding the sticky feeling in the cabinet that you mentioned, it is very strange. No one has ever cooked in our room. I did not receive any feedback from you during your stay. After seeing this comment today, I have arranged for my aunt to clean the cabinet again. Welcome to experience it again next time and provide more valuable comments and suggestions. I sincerely apologize to you.
Shejingya
Stayed in Jan 2023
Family
3 Reviews
2.2/5
Posted on Jan 17, 2023
The worst hotel experience. First of all, the hygiene of the corridor was bad and my feet were sticky when I walked. Secondly, the bedding was really unflattering. It creaked when I turned over. And the worst thing was the unlucky guest who checked in next to me that night. Hi, the sound insulation in the room was very poor, which made our family panic. When we couldn't bear it anymore, our family knocked on the door. They paused for half an hour, and then continued... It felt like being in a busy city, and we kept communicating with the landlord from night to dawn. , but unfortunately this is not a hotel. We can't solve it on the spot. We can only stare until dawn. In fact, if it were not for the inconvenience of children, I would immediately ask to check out and move out. In short, the experience is average, but the landlady is still serious , but the most important purpose of the service industry is to serve every customer well. It is not just about saying a few thoughtful words, but also solving immediate and fundamental problems based on the actual needs of customers. This is a fact!
Original TextTranslated by Google
Response from Property: Hello dear guest, we are really sorry to see your comment. Because after the epidemic was relaxed, our cleaning and disinfection work caused you to feel that the ground was sticky. I am really sorry for not informing you in advance. The bed board you mentioned is noisy. This is really the first time a guest has reported this. Each of our beds can accommodate up to 2 people. We recommend that you book an extra room next time. It is really uncomfortable for everyone to be crowded together. This is a real experience. Feeling bad. I have been communicating with the children next door about the noise problem, and asked the security guard to knock on the door to stop it. Maybe the children next door have just gone on summer vacation and are not under the supervision of their guardians. They are a bit free. I will pay attention to this issue next time I take orders. Special instructions will be given. Thank you for your comments and suggestions. We humbly accept them and actively make corrections. We hope to have the opportunity to serve you again next time. Welcome to visit us next time! Good luck to you.
Guest User
Stayed in Oct 2021
Family
3 Reviews
5.0/5
Outstanding
Posted on Oct 26, 2021
*The location of the hotel is easy to find, it is very close to the high-speed railway station, and it is very convenient to go anywhere.
The room is also very nice to take pictures, very suitable for friends gathering, the bed is very comfortable, the housekeeper said that the mattress has latex.
*It is more humane, and the service is very good! Miss Sister is very patient. From the beginning of the order, I added the WeChat contact and sent the location, until the check-in and check-out. If you don't understand, you can help solve it in time. A very good check-in experience!
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your praise of us. We will continue to work hard to live up to your praise. Thank you again for your affirmation of our hotel and look forward to your next visit!
Ann_Nguyễn
Stayed in Apr 2024
Family
8 Reviews
4.7/5
Amazing
Posted on Apr 9, 2024
Rất sạch sẽ thuận tiện , chủ khách sạn rất thoải mái , khi tôi đến máy sấy bị hỏng sau đó nhắn tin n*** lập tức anh ấy giúp tôi đổi một chiếc máy khác 😘một vài ổ điện không thể sử dụng , nhưng tôi sẽ quay lại vì mọi thứ rất thoải mái và thân thuộc