Anonymous User
March 16, 2024
I felt very good when I checked in on the first night. When I came back on the second night, the bed was not made. The front desk explained that the bed sheets of the guests who stayed for three days were changed unless the guests had special requests, but the hygiene should have been cleaned. Since I did not check the bathroom the first time, I came back to the room again and found that the bath towel was folded and put back after I used it the night before, and the bathroom floor mat was also wet and folded again... The toothbrush cup used the day before was not put back in place (I guess this is because the wash basin was not wiped, I apologize if I guessed wrong). Finally, it seemed that the room manager came to change the bed sheets and bath towels for me.
Then on the third day, I changed to another room... The fifth floor was being painted, and the smell was a bit strong. The bedside lamp in this room was broken. When I wiped it with the toilet seat disinfectant wipes sent by the bathroom, I found that there were dry lumps that could be picked off. Anyway, I wiped it off.
I have only stayed for three nights so far. I am very sorry to disturb the front desk lady and the room manager so many times. They handled it very promptly. As a chain hotel, I personally think that the cleaning standards should be more implemented in terms of hygiene management, rather than saying that the cleaning aunt is new and does it like this.
I rarely comment so much, and I would like to apologize again to my sister and manager who were working the night shift and whom I have disturbed over the past two days. I am truly sorry.
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