We had a very nice stay at Hotel Aryaduta. Location is very good, close to the main square and the train station, nice staff, amazing views from the room and good breakfast.
Had a very pleasant stay as the room was large, spacious, internet was easy and good, bathroom clean (except that the toilet bowl was located too close to the shower creating an unbalanced seating posture), staff very friendly and polite and rooms were cleaned promptly. However do take note that bathrobes are only available to those occupying suites, with no exceptions. Breakfast spread was acceptable and what Adimulia did well was to top up and replenish food even nearing to the end of the breakfast service.
Overall, recommended for a pleasant experience.
We stayed at JW Marriott Medan for several days to allow our elderly grandmother to rest and recover following her leg surgery. While the purpose of our visit wasn’t leisure in the usual sense, the experience highlighted what truly defines a great hotel: not just its facilities, but the service culture behind it.
From the outset, our stay involved a number of special arrangements, from shifting booking dates, providing in-room breakfast service as our grandmother couldn’t access the restaurant, and attending to several ad-hoc requests. Across every touchpoint - reservations, front desk, concierge, lobby ambassadors, housekeeping, and the restaurant team , the response was consistently attentive, flexible, and genuinely warm.
What impressed us most was not a single interaction, but the consistency across departments. It reflects a deeply embedded service culture and strong leadership, where standards of care are clearly communicated and upheld by the entire team. This is what transforms a hotel from simply offering well-maintained rooms and branded facilities into delivering a personalised guest experience marked by grace, efficiency, and empathy. Simply the best hotel in Medan!
My family and I are sincerely grateful to the entire JW Marriott Medan team for turning what could have been a difficult trip into one defined by comfort and care.
The room is very spacious. Amenities are one of the best with everything well equipped.
The staff friendliness is highly commendable always attentive to our requirements.
We ordered room dining and breakfast over at the Spoon Restaurant was really good.
The hotel location may not have much to do around as most attractions are quite a drive away.
But overall it was a lovely stay and would definitely consider to come back.
I had a wonderful experience at Mikie Holiday Hotel. The room was spacious and very comfortable, making it easy to relax after a long day. The amenities were top-notch and well-maintained. What stood out the most was the staff – incredibly helpful and friendly, always ready to assist with a smile. I highly recommend this hotel for anyone looking for a pleasant and hassle-free stay!
1st time staying there..
Like the location.. near to Berastagi Supermarket and eatery.
Security was top notch.
Love the Blue Bird taxi standby ....
Front desk is very professional..
Cleanliness of Housekeeping is good and efficient
Facility is decent, room for improvement on keeping and maintain the place...
Only upset during the stay was the restaurant... Service not top notch to brand name..
Opted for the pre dawn / Sahur breakfast... Very much disappointment on selection, quantity and quality.
Top up very late.. n the egg station.. need to let the staff go for training..
The Staff is amazing and very helpful. Stored my luggage there while I went for a jungle trek. The hotel is centrally located and it is quiet by night. The breakfast is amazing. The hotel room is big and clean. Even though I liked everything at the hotel the only room which disappointed me was the gym. The gym is very small and the equipment is not working properly. I would book my stay with the hotel again.
The bathroom did not have any ventilation fan nor a window for fresh air , hence it had mouldy smell.
There was only one tiny roll of toilet paper left on the toilet paper holder. NO spare toilet paper roll. We had to call housekeeping to ask for one more roll.
There was very little hot water the first night. So we had to take cold showers.
the second day, the hot water came back.
The view from the hotel was good.
The facilities were really poor.
It was a shame.
We are happy!!!!! The staff so kind and soft spoken.. we love the view… Masha Allah.. so beautifull.. event we stay at standard room, we also can get the beatiful view of Danau Toba.. the breakfast was delicious.. this is the first time im going to Indonesia and i can eat all the food.. excellent.. i also like the tour package for free…keep it up..next time if i going to danau toba again, i will stay at waterfall inside Taman Simalem Resort..in Shaa Allah
If you have an early flight and need a place to rest nearby, I really recommend this hotel! It’s located on Level 2 inside the airport, which is super convenient. The room was clean and very comfortable, and the amenities were great. Breakfast was really good too, lots of options to choose from. The staff were super friendly and helpful, they helped carry our bags and were always there when we needed something. Overall, everything was great. If I visit Medan again, I’ll definitely stay here!
Great
255 reviews
9.1/10
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8.4/10
Very Good
MMaxNice hotel overall. Gym is not worth visiting, unfortunately. Breakfast was really nice with some local varieties. Water from the tap is a bit yellow/ orange. Don't know yet whether this is common in Medan.
TTrip.com local guidesIt’s a decent place with comfy beds and cooling air conditioning. But the problem is that the blower wasn’t mounted properly and is shaking like a sugar cane juice machine. Other than that no issue with the room. There is a welcome drink, to claim it you should go to a lounge on the second floor. When you get there they present you a menu and ask you to select a drink, only after you order the drink off their menu do they actually bring the welcome drink telling you that the drink you ordered is also on its way. I honestly believe it’s a gimmick or a scam. Very disappointed.
JJane SamynadanThe room is very spacious. Amenities are one of the best with everything well equipped.
The staff friendliness is highly commendable always attentive to our requirements.
We ordered room dining and breakfast over at the Spoon Restaurant was really good.
The hotel location may not have much to do around as most attractions are quite a drive away.
But overall it was a lovely stay and would definitely consider to come back.
SSirivadhanabhakdi𝗕𝗥𝗔𝗡𝗗 𝗡𝗘𝗪 𝗛𝗢𝗧𝗘𝗟
World class hotel. An opulent hotel experience. The room was very clean, quiet and peaceful with a nice view. The food and beverage outlets are amazing and the staff is very friendly and helpful. The service here amazing, free ice cream whilst waiting for check-in is just the tip of the iceberg. The deep joy pool, everyone should dive into once. Their luxury white fluffy towels, plush white bath robes and heavenly-smelling shower gels in tiny little bottles 一there's something about padding around in their fancy bathroom that feels gloriously decadent. The breakfast spread was a culinary delight, and the hotel's facilities, including the spa and fitness center, were top-notch. Located conveniently in the heart of the city, this hotel is the epitome of luxury. I highly recommend it for an unforgettable experience. Recommend this hotel to anyone that can afford it.
𝐓𝐇𝐄 𝐁𝐄𝐒𝐓 𝐇𝐎𝐓𝐄𝐋 𝐈𝐍 𝐓𝐇𝐄 𝐇𝐄𝐀𝐑𝐓 𝐎𝐅 𝐌𝐄𝐃𝐀𝐍 🏆🪙
(𝗥𝗔𝗡𝗞𝗘𝗗 #𝟭 𝗢𝗙 𝟰𝟰𝟯 𝗛𝗢𝗧𝗘𝗟𝗦 𝗜𝗡 𝗠𝗘𝗗𝗔𝗡)
𝐓𝐫𝐢𝐩𝐚𝐝𝐯𝐢𝐬𝐨𝐫’𝐬 𝟐𝟎𝟐𝟐 — 𝟐𝟎𝟐𝟒 𝐓𝐫𝐚𝐯𝐞𝐥𝐞𝐫𝐬’ 𝐂𝐡𝐨𝐢𝐜𝐞 𝐀𝐰𝐚𝐫𝐝𝐬: 𝐁𝐞𝐬𝐭 𝐎𝐟 𝐓𝐡𝐞 𝐁𝐞𝐬𝐭
This marks the third year in a row that The Radisson Hotel Medan has been recognized and received this award.
𝗧𝗥𝗔𝗩𝗘𝗟𝗟𝗘𝗥 𝗥𝗘𝗩𝗜𝗘𝗪 𝗔𝗪𝗔𝗥𝗗 𝟮𝟬𝟮𝟯 | 𝗕𝗢𝗢𝗞𝗜𝗡𝗚.𝗖𝗢𝗠
AND REMEMBER THAT WE ARE THE GREATEST AND THE BEST HOTEL EVER IN THE HISTORY OF THE CITY OF MEDAN.
LEADING BUSINESS HOTEL IN INDONESIA | WTA 2019
LUXURY BUSINESS HOTEL | WLHA 2017
HAPA BEST BOUTIQUE HOTEL 2016一2018
AAnonymous UserOld design hotel that need re set up again due to current lay out truly outdated and not fit to the latest facility as hotel. Hair dryer, lighting system, air conditioning without remote control 😐😐 appreciate to the hotel management to have a look on this situation. If this keep continuous happen.. Not impossible Danau Toba international hotel would be a collapsed and hope immediate action would taken 👍🏻👍🏻👍🏻
ZZetyZalefaWe are happy!!!!! The staff so kind and soft spoken.. we love the view… Masha Allah.. so beautifull.. event we stay at standard room, we also can get the beatiful view of Danau Toba.. the breakfast was delicious.. this is the first time im going to Indonesia and i can eat all the food.. excellent.. i also like the tour package for free…keep it up..next time if i going to danau toba again, i will stay at waterfall inside Taman Simalem Resort..in Shaa Allah
GGuest UserI used to stay here during my golfing days more than 10 yrs ago. This time I came alone.
The shower is erratic, flow haywire, No Live music at Lobby Lounge, Karaoke is Closed, and my room is facing the pool,so Noisy and Loud at New year 31/12 celebration.
TV channels adequate, coffee Tea r good.
Breakfast, average and boring.
JJonathanWe had a very nice stay at Hotel Aryaduta. Location is very good, close to the main square and the train station, nice staff, amazing views from the room and good breakfast.
GGuest UserWe stayed at JW Marriott Medan for several days to allow our elderly grandmother to rest and recover following her leg surgery. While the purpose of our visit wasn’t leisure in the usual sense, the experience highlighted what truly defines a great hotel: not just its facilities, but the service culture behind it.
From the outset, our stay involved a number of special arrangements, from shifting booking dates, providing in-room breakfast service as our grandmother couldn’t access the restaurant, and attending to several ad-hoc requests. Across every touchpoint - reservations, front desk, concierge, lobby ambassadors, housekeeping, and the restaurant team , the response was consistently attentive, flexible, and genuinely warm.
What impressed us most was not a single interaction, but the consistency across departments. It reflects a deeply embedded service culture and strong leadership, where standards of care are clearly communicated and upheld by the entire team. This is what transforms a hotel from simply offering well-maintained rooms and branded facilities into delivering a personalised guest experience marked by grace, efficiency, and empathy. Simply the best hotel in Medan!
My family and I are sincerely grateful to the entire JW Marriott Medan team for turning what could have been a difficult trip into one defined by comfort and care.
Mmiss banzaiIt is such a paradise on this island. It is a quiet place, beautiful for couples, families, kids or to hang out with friends. The place is spacious, with direct access to the lake. Almost all bungalows are facing the beautiful lake. Perfect place to mediate, read or chill. They also have catamarans, swimming pool for kids, a billiard table, scooters to rent and a restaurant with a beautiful terrasse. The staff is so friendly and warm. I totally recommend this place. I have been going there for years, and it is the absolute best place on this island.
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