This is an absolutely fantastic hotel, definitely a 5/5! The staff were incredibly helpful and provided excellent service. The location is perfect, and the facilities are comprehensive. The food was delicious, especially the dinner buffet which even featured crab legs. The ambiance was wonderful. You could easily spend your entire trip just enjoying the hotel, and it would be thoroughly worthwhile. It offers incredible value for money; the quality far exceeds the reasonable price. We've stayed here many times, and each visit has been consistently impressive. We've never been disappointed and will definitely be back again. We genuinely love this hotel!
We LOVE this hotel so much. The room is spacious and the facilities are great as well! Please book the package with breakfast and dinner. You won’t be disappointed. If you travel by train, the train station is close by. And the hotel view is amazing. We really enjoyed our stays.
The food was very good. Dinners were excellent, served to us in a private room. The outdoor.Onsen Was a pleasure. Travelers should be aware that this hotel is not located near the fabulous temples And shrines of Nikko. Instead, it takes two local trains to get there. The hotel has wonderful views of the river but the area is overbuilt. So pluses and minuses.
The hotel was very strict about its check out policy.
The room and services are good, but the location is a bit far from the Nikko city center. Without a private vehicle, it will be challenging to travel to entertainment and dining spots. However, overall, it’s very good.
Amazing experience out in the woods. Perfect for families and couples as you can go into onsen together. Women typically wear a towel in the mixed onsen, while men use a small towel for modesty while walking between baths. Lunch is available in the main hall. Stunning breakfast and dinner in dining room. Waterfall right next to the outdoor baths, great view.
Really great stay in the hotel, very clean and staff were extremely friendly and helpful!! Japanese style room was so cozy and the view was fantastic!!! Really great view of the surrounding mountains and lake. -1 star for the location due to the difficulty to find it at night. There were no streetlights in the area so we didn't know there were footpaths and had to do the dangerous route via the vehicle road in pitch darkness. Dinner wasn't fantastic but is included in the stay. Breakfast was decent though :)
Although located at the Nikko town centre, the area is a bit quiet with not many shops around. It is closed to the Kanman-ga-fuchi Abyss. Hotel room is big, and the river view is excellent. The onsen is good. Besides traditional inside & outside onsen, there is also jaccuzi style pool. The dinner and breakfast are also taste good.
Arriving at the train station, I found out the shuttle bus for the hotel wouldn't arrive for another 45 minutes, so we opted to walk there. It takes about half an hour but going uphill in the blazing sun was a bit torturous. The driveway is also very steep, so beware if you have a lot of baggage. Hotel has a wealth of history. It hosted a lot of famous guests in the early 20th century. Modern hotels are sterile in comparison. It's an old building, so is draughty and full of ancient furniture. This may be a turnoff for some but I found it completely charming.
The hosts were friendly.
They let us leave our suitcase until check-in, and they even carried it to our room themselves.
Breakfast is at 8:00 AM, dinner at 6:00 PM. Dinner was so filling, we barely made it 😅
We were there during peak season, late October, and to get to the lake, you have to take a bus from the train station.
So, you have to go to the train station first, then take the right bus. There's a bus stop (number 14) right outside the hotel, but the bus passes by because it's full.
We had a room with a private onsen, which was amazing.
We traveled to Nikko with our family. We found this B&B very friendly. We ordered dinner and breakfast, which were very delicious. The staff was very considerate. Although the room was on the first floor, the staff helped carry the suitcase to the door of the room. It was facing the sea view and very quiet at night. If I come to Nikko again, I will stay one more night.
Amazing
52 reviews
9.4/10
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GGuest UserThe exterior of the hotel is pretty, but the interior of the hotel is dated and needs a bit of updating. There were parts of the hotel that were completely shut down (maybe there are saving up enough money to one day renovate). However the facilities and rooms are well maintained and the onsens are beautiful and peaceful. There are 2 main onsens, that are separated by men and women. Each day the onsens are switched, in the morning you will go to one, and in the evening before dinner you can experience the other onsen. Onsite there is a really nice restaurant and gift shop that featured local products at reasonable prices. There is a 24 hour coffee/tea station that is free to use. It's a short 10 minute walk from Kinugawa Onsen Station. When you arrive they provide you a yukata to wear while you are staying at the hotel. The rooms are spacious with options for a western bed or japanese style (sleeping on the floor). We opted for the western bed to be higher off the ground as we thought it would be colder to sleep on the ground. Although the rooms are very well heated and was a bit too warm, that we needed to open the window to cool the room down. The rooms have nice views of the countryside. They provide a pitcher of ice water in the room and you can go to the front desk to refill with ice if more is needed. The bathroom is quite large and has both a shower and toilet in a separate room of the bathroom; although we mostly bathed in the onsen. There is a 7-eleven nearby that was open 24 hours, but otherwise there isn't much else around the hotel. Also the town of Kinugawa Onsen closes quite early, around 8pm it's quite deserted. We were there at the end of November 2024, and it seemed that the hotel was mostly unoccupied, so we felt like we had the place to ourselves. It was a very nice one night stay.
GGuest UserMany things were great about this hotel - I stayed in the dorm for 10 nights and you're basically getting hotel level service and amenities for dorm price, very value for money. New towels provided everyday, library and lounge were great (free alcohol and snacks, plus lovely hammocks and view of the lake), onsen was a good size with indoor and outdoor pools.
The one thing I didn't like was the material they used to construct the dorm capsules - thin wood that was very hollow, resulting in a deafening amplification of sound whenever your neighbours moved around you. If you're a light sleeper you might want to reconsider.
But otherwise, it was awesome, I would go back again!
GGuest UserIt was very affordable, including dinner and breakfast (buffet style)!
Karaoke, table tennis, and private baths were available for free reservation, so we were able to relax and enjoy ourselves, which was very satisfying!
It's close to the station, so I'd definitely like to come again!
玩玩转星球-KevinThe most important buffet dinner during the stay was served very late, and the dishes were often empty, which is very rare in Japan.
Because it was less than 700 yuan and included two meals, although the hotel had many flaws, it was understandable, but the faucet in the room seemed to be broken, and the water flow was not smooth, which should be replaced.
Overall, this room was acceptable.
NNGUYEN TUHotel Route-Inn Kanuma is an excellent choice for travelers looking for a comfortable and convenient stay. Located in a prime spot, the hotel offers easy access to major transport links and attractions, making it a great base for exploring the city. One of the most appealing aspects of this hotel is its commitment to cleanliness, which is evident in the well-maintained rooms and common areas. The rooms are cozy, modern, and come equipped with essential amenities to ensure a pleasant stay.
What sets Route-Inn Kanuma apart is its range of facilities designed to enhance guests' experiences. These include an on-site restaurant serving a satisfying breakfast, a public bath that provides a perfect way to unwind after a long day, and free parking for those traveling by car. The staff are known for being friendly and accommodating, ready to assist with any requests or questions. Additionally, the availability of free Wi-Fi throughout the property ensures that guests can stay connected. Whether you're visiting for business or leisure, Hotel Route-Inn Kanuma offers a well-rounded experience that balances comfort, convenience, and value.
GGuest UserThe room was spacious, the bed was comfortable, and the view was great. The free cocktail and coffee services in the lobby were nice, as well as the free drink bar (including one beer per person) near the entrance to the hot spring. The paid massage service was also good. The meals were decent, especially the grilled beef, which simply melted in my mouth. The restaurant staff welcomed us warmly and provided friendly service.
Cons: The variety of hot springs was lacking, and the view from the hot springs was almost blocked, which was disappointing. The lockers for valuables used combination dials, and foreign guests often didn’t know how to use them, locking their room keys inside and struggling to reopen them. This was a major inconvenience. They should switch to a key-and-wristband system like other onsen hotels.
The room itself felt like an old, once-grand mansion that had seen better days. The furniture had many scratches, and the surfaces were worn and peeling. It made me think it must have been impressive in the past. Still, the room was definitely more spacious compared to other hotels.
KKush MathurFor a Regional area like Utsunomiya, I cannot help but rave about how amazing Candeo Hotel Utsonomiya is. Starting from the location; it’s not even 5 minutes from the station so if you have heavy suitcases; there’s barely any hassle to get to the hotel. There’s also a 7-11 right below the hotel so if you need a bite at 2-3 am, you know where to go: there’s also some amazing restaurants right below the hotel so id also say it’s super convenient. In terms of the room, the room was very well maintained with elegant design and very cozy. Room size was sufficient enough and also very comfortable. And the breakfast is just amazing. Every day different soups and just delicious salads with super fresh fruit. 6 out of 5 on the breakfast. And lastly the service, just very very helpful and extremely polite and patient. Some understood English and some understood basic but with google translate it was a piece of cake. They also helped me transfer my luggage from their hotel to the next in another city. Overall just a 5 on 5 rating for every aspect of the hotel.
GGuest UserThis was my first time for staying in ryokan. This ryokan has such a delight, warming services and very nice hotel staffs. Although I can not speak japanese, the language did not bring me any problems because we could use google translate and some of the innkeeper can speak English. I felt like I stay in my home and very enjoyed interacting with both hotel staffs and shiobara people. Besides, foods there were so delicious.
- traditional japanese food: they wrote a welcome note and descriptions of food in paper (in japanese) eg. Fish came from river beside hotel, everything was from local which I really really love it.
- local venison(deer meat): must try yakiniku
If you wanna avoid chaotic environment in the city, I would reccommend this place because you would feel a part of nature (natural sound is so nice) and you can find a true calm of your soul.
We were very surprised because we were only foreigner tourist in the hotel.
Thank you innkeeper and staff for caring us. We always miss there when we come back to busy city!
AAnonymous UserThe hotel is about 20 minutes away from Kinugawa Onsen Station. We arrived in the morning and there was no shuttle bus to the hotel. We waited for a while at the taxi station but there was no car, so we walked to the hotel. It is recommended to tell the hotel the arrival time and ask the hotel to book a taxi. When leaving, we booked a shuttle bus in advance. The shuttle bus fee is 300 yen per person.
The hot spring in the hotel is comfortable, and the dinner is a buffet, which is very rich.
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