Hotels With parking in Taiwan, China

The hotel is conveniently located with friendly and polite front desk staff. The room was clean and hygienic. The elevator at the back of the hotel goes directly to B3, where you can access an underground passage to the MRT, High-Speed Rail, regular train, and Taoyuan Airport MRT without having to cross the street. It's truly convenient.

Perhaps it's because I've stayed at more five-star hotels, but the Mandarin Oriental Taipei didn't quite give me that luxurious feeling. The welcome amenity was just two small desserts and a cup of rosella tea, which was a bit disappointing. Also, I dined at Tajima Tei within the hotel, and when I checked in earlier, I asked if there was a discount for dining, but the staff said no. This was a bit inconsistent with reality (in fact, presenting the room card waives the service charge), which was a small letdown. Furthermore, the hairdryer was a not-so-premium Tescom, which was a minor shame. Everything else was good, and I would still consider staying here again.

It truly felt like a vacation. The rooftop pool offers amazing sunset views, and they even provide a complimentary alcoholic or non-alcoholic drink. It's the perfect environment to just relax and unwind. The hotel's location is also super close to the night market, so you'll never have to worry about going hungry.

I stayed here nine years ago, and its convenient location was a major plus, as was the attractive window design in the rooms back then. The facilities are still decent now, but they're starting to feel a bit outdated. The air conditioning temperature control is inaccurate; it's either too cold or too humid and hot. The lack of disposable toiletries, and even conditioner, is quite inconvenient, but I respect the environmental policy. As I've gotten older, my sleep has become lighter, and I've started to notice how poor the soundproofing is. I could constantly hear the elevator doors opening, and even feel the vibrations from the trains downstairs. The price was a bit high during the holiday season, but it's still a good option given its downtown location.

Hotel is relative clean. Stayed in a single room with a semi double bed. Size is decent but didn’t realised it was behind the lifts, could hear the lift moving through out the day. The shower head position is pretty bad. It’s not on an angle it’s pretty much like spraying directly into your body. It would be great if they could address this. It’s 15 mins walk from the metro station so not closed. Also there was a cockroach in the bathroom. Crawled out of the drain

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

The hotel is ok but the room is big. The restaurant in the hotel is a must try. My daughter LOVEs every dishes she ordered. She said, this is the best food she had in Taiwan, so we had two dinners at the hotel. The location of the hotel is not great! We couldn’t get into the local buses to go to Xitou nor to Taichung because the buses were full from the original starting point. However, the hotel offers fare shuttle service to and from Xitou but not Shanlinxi. The front desk lady drove us to Xitou, she was GREAT and very accommodating, she took us to Xitou bus station outside of the normal schedule hours so we can catch the bus back to Taichung. We would come back again with our car to get to different areas in Xitou again.

This was my first time staying at this hotel, and I was assigned a room in Building 3. The soundproofing was absolutely terrible, not only between rooms but also for the French windows. Just outside my room's balcony, there's an open-air lounge area for the hotel downstairs, and I could clearly hear guests' conversations. Throughout the night, I kept hearing intermittent noises, like something scratching the wall, coming from upstairs, as well as conversations from other rooms, which made it very difficult to sleep. When I checked out, I mentioned this to the front desk. They told me that only my son and I were staying in Building 3 (so where were the noises coming from? The front desk suggested I must have been hearing noises from Building 2 🙃). The overall hotel design is quite odd; it's divided into three buildings. To dine or use the hot springs, you have to go to Building 1. Although there's a golf cart shuttle service, it's still inconvenient when there's a large crowd waiting for a ride. My son used the public hot springs and thought they were pretty good and well-equipped. That was the only positive aspect of this stay.

This time I brought my wife to Taichung for her birthday, and we stayed at the Norway Forest Cultural Center for the first night. We arrived early to drop off our luggage and immediately experienced the friendly and polite service, which made me feel happy and warm. Although there was a minor issue with the air conditioning in our room when we checked in that evening, the front desk manager came up and helped us switch to a larger and more comfortable room. Their service attitude was also super nice. It's no wonder this hotel has reviews above 9 – it's absolutely deserved. If I have the chance to come again, it will definitely be my first choice! 🥰

Will definitely recommend it to my friends who would like to visit penghu soon... the staff are very accommodating and very responsive to all my inquiries... They offer airport pick up and drop off . They also has a lot of activities that can offer to you like island hopping, daytours, The owner is so down to earth and very friendly....