Posted on Jan 28, 2026|Japanese Standard B (10 Tatam・lower Floor) (Non-smoking)
Guest User
I chose this hotel because of the brand, having stayed at their Izu property before. The Kusatsu location, however, felt a bit lacking. Also, 'low floor' didn't mean a lower level in the main building, but rather a room in the East Wing instead of the main building. The Ctrip prices were quite erratic! While they did refund me 100 for the price difference, that refund came at the cost of not staying in the main building! The evening buffet was decent, but the steak station was always empty, with only a few pieces on the plate and no fresh ones being brought out after cooking.
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Price per night from:SGD 219
Posted on Jan 4, 2026
Guest User
I looked forward to my stay in this hotel very much given the good comments on the Internet. The open air bath on the rooftop is great. You can see the stars on a clear days, but there is no shampoo and shower gel there. You can also choose your own yukata. They are not very fancy ones but much better than the standard basic yukata. However, I found the dinner disappointing. I paid around 6000 yen for the dinner. There were just a small portion of appetizers, udon noodles with pork, a pot of rice and a small dessert. I also paid extra for the drink. The taste was very average. You can have much better dinner in a restaurant in this area.
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Price per night from:SGD 117
Posted on Mar 24, 2026|East Building Mountain View Japanese Style Room With 12 Tatami-Non-Smoking
Guest User
It was my wife’s birthday hotel helped me arrange a special case. I have stayed 5+ times it has becomed very tourist mostly foreigners and my only complaint was little control over etiquette people taking photos and wearing swimsuits
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Price per night from:SGD 239
Posted on Jan 24, 2026
Tan Boon Sin
We had a wonderful stay at Urakusatsu Tou, a brand-new hotel that truly exceeded our expectations. From the moment we arrived, we were warmly escorted by the staff. Although parking was allocated at a private outdoor parking area, the hotel thoughtfully provided an escort service, making the process very smooth and comfortable.
The room was spacious and beautifully designed. Communication was easy as the receptionist spoke fluent English. The hotel also provided pajamas and daily clothing, which was a lovely and convenient touch.
The onsen experience was outstanding—definitely one of the best we’ve ever had. You can immediately feel your skin becoming smooth after soaking, which made each visit incredibly relaxing.
We stayed for three nights with both breakfast and dinner included. Meals were served à la carte, and the menu changed daily, surprising us every time. The food was delicious and very filling—we were completely satisfied after every meal.
That said, there are a few areas we hope the hotel could improve:
• During winter, the room felt quite cold as the air-conditioning heater did not function properly and was unable to warm up the room.
• Breakfast hours could be extended a little later for guests who prefer a more relaxed morning.
• Providing a choice of pillows would further improve sleeping comfort.
• The blue indicator light on the room’s control panel remains very bright even when all lights are turned off, which can be a bit distracting at night.
Overall, this hotel offers excellent service, comfort, and an unforgettable onsen and dining experience. Highly recommended, and we believe it will be even better with these small improvements.
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Price per night from:SGD 253
Posted on Dec 9, 2025|Yubatake Side Japanese Western Style Room
Guest User
The hotel facilities are a bit old, but the location is excellent. The front desk even has staff who speak Chinese, and there's a great selection of free yukata to choose from right next to the front desk. Both breakfast and dinner are buffet-style, and the restaurant offers a rich variety of food, including all-you-can-drink draft beer.
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Price per night from:SGD 108
Posted on Mar 4, 2026
Elena Fesenko
Kusatsu itself is a magnificent place. The hotel is located right in the center. The room type was traditional with futons, and we had a mountain view, which was stunning in the morning. The hotel is well-maintained. We absolutely loved the onsen at the hotel – it was incredibly enjoyable! It was clean, beautiful, and comfortable. I particularly want to highlight the breakfasts and dinners; the selection was absolutely superb. Highly recommended!
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Price per night from:SGD 356
Posted on Oct 15, 2025
Gladventures
We had an amazing and relaxing stay! We truly loved it and had a wonderful night surrounded by serene nature. The view was absolutely beautiful — the lake is just right in front of the hotel!
The place is spotless and very well maintained. But what truly made our stay special was the incredible staff. A big shoutout to Mr. Ozu, the General Manager, for going the extra mile with his thoughtfulness! When he learned that we were heading to the ropeway the next day (and that there were no bus trips on weekdays), he kindly offered us a ride. He was also genuinely concerned about our hike and overall safety — so heartwarming!
Since we didn’t get the dinner package and there was only one restaurant nearby that closed at 4 p.m., we decided to get a takeout for dinner. My friend also asked if there was a nearby café to buy a cake for my birthday, but there wasn’t any. Later that evening, after we came back from the onsen, someone knocked on our door and surprised us with a complimentary cake! They said it was because we didn’t have dinner and they wanted to celebrate my birthday. Awwww! Such a thoughtful and sweet gesture! 🎂💖
In the morning, Mr. Ozu even gave us taxi numbers and the bus schedule for Yumoto Onsen, making sure our travel plans went smoothly. Truly amazing hospitality — we felt so cared for and appreciated throughout our stay! 🌿✨
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Price per night from:SGD 76
Posted on Jan 9, 2026
Guest User
You need to wear slippers to get in. The staffs can only speak little english, but they are very kind and polite.
The room is huge, it's like an apartment.
It also has nice snow view from window.
And the location is very close to the main road. It also close to the bus station.
The dinner and breakfast also tasty. Japanese fine dining haha.
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Price per night from:SGD 250
Posted on Apr 6, 2026
Anonymous User
Excellent Hotel Review
Staying at this hotel was an absolute delight! The room was spotlessly clean, cozy, and well‑equipped. The staff were incredibly friendly, attentive, and always ready to help with a warm smile. The location is perfect—quiet yet close to attractions and restaurants. The food was fresh and delicious with a great variety. I had a comfortable and memorable stay and will definitely return on my next visit. Highly recommended
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Price per night from:SGD 276
Posted on Dec 21, 2025
Guest UserHighly recommended. Definitely worth the money. (Free) shuttle service from/to Karuizawa saved us much time. All the onsens (including the one inside the room) are enjoyable. Definitely will visit again.
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Price per night from:SGD 272