Romantic Hotels in Hyogo Prefecture, Japan

"First, let's talk about the positives. The environment is excellent with beautiful scenery, and the hotel facilities are comprehensive. Second, the food tastes quite good, and the half-board (dinner and breakfast) service adds a lovely touch to the experience. Third, every staff member has a wonderful service attitude. The driver uncle was especially warm and attentive, and one staff member spoke Chinese, while another provided excellent service as well. Fourth, the music in the hot spring was pleasant, and the lighting was beautiful. Finally, my only personal regret was that the private hot spring slots I booked were not ideal—one was very late, and the other very early, which led to insufficient sleep. This was probably because I didn't arrive as early as other guests, so there weren't many available times left to book."

"The room was tiny; we could only unpack our luggage in the hallway right by the door. The breakfast selection was extremely poor, so I wouldn't recommend booking it separately. They don't provide any toiletries. On the bright side, there's complimentary coffee and hot water available all day on the first floor, and they offer decent ice cream at 8 PM. At nearly 1000 a night, it's definitely not good value for money."

"The hotel's location is excellent, offering a quiet retreat while being just across the street from Sannomiya Shopping Street, and to the west, it connects directly to Daimaru department store. The hotel is very clean. We booked a 'leisure twin room' which even had a small massage chair and was quite spacious; we could easily open up two large suitcases. The staff were also very friendly and quickly helped us call a taxi. The Italian restaurant on the second floor is absolutely delicious! The cocktails are great too, and not overpriced. We stayed for 7 days and ate there several times. Sometimes after a long day of sightseeing, we didn't want to go out, so we'd just order room service. We'll definitely choose this hotel again when we visit Kobe next time."

"I really like this hotel and usually book two 20 sq.m. rooms when traveling with my family, which I did this time too. We arrived around 10 AM, dropped off our luggage, and headed out, returning for check-in after 9 PM. A male staff member mistakenly thought we'd booked one room, but after clarifying, we were given two. Upon entering, we noticed the room type differed from what we'd reserved; we received the 16.5 sq.m. layout. The difference was in room size and amenities; the 20 sq.m. rooms have a desk, a small dining table, and two chairs. I immediately contacted the front desk, but to no avail. Then I spoke with Trip.com, who said there were no other rooms available for an exchange. While getting ready, I found hair on the bathroom wall, a strange noise when turning on the hot water tap, and a missing button on the bathrobe. I contacted Trip.com again, and they offered a points compensation. I hope Trip.com's display pages accurately reflect reality and that the hotel assigns rooms according to reservations."