This was the cheapest hotel I booked in Sri Lanka, yet it offered the best value for money. It completely exceeded my expectations, providing a fantastic experience.
**Facilities:** The facilities are comprehensive. The lobby boasts high ceilings and is very spacious, with ample comfortable sofas. The restaurant environment is quite pleasant, and there's also a shopping area. Both the spa and gym are excellent; I was particularly impressed with how well-equipped the gym is. The swimming pool is impressively long and very clean.
**Cleanliness:** The cleanliness was good. Despite being an older hotel, it was very well-maintained, hygiene-wise. While some furniture showed its age, it actually added a charming, vintage character to the place.
**Ambiance:** The ambiance is lovely. The hotel's decor and materials feel substantial, featuring a lot of solid wood. The restaurant, pool, and rooms are arranged to create a three-sided scenic view, with beautifully designed, staggered architecture complemented by attractive lighting.
**Service:** The service was very thoughtful and welcoming. Check-in was swift. A friendly staff member escorted us to our room, explaining things along the way and even demonstrating the functions of various areas inside the room. Our luggage was delivered shortly after. All staff members greeted us warmly whenever we encountered them.
The owner’s own house was changed, Sri Lanka’s local tyrant, two Land Rover. At the top of the mountain, the top floor bar is really view360. The only problem is that the curtains of the roller blinds are almost shaded. Chef is super good! ! ! Chef is super good! ! ! To be honest, the room is just like that. There is not much room for it. Kandy has a good choice for one to two nights. The chef is super, Md can't help but mention it! The pool is good, but it is too cold to get into the water.
Hotel near Nuwara Eliya City Center,Nuwara Eliya100% of visitors choose this area
HHuangshuijing20072024.06.05
Clean and sanitary, there is always background music playing in the room, you can adjust the volume or turn it off. Breakfast and dinner are ordered, the taste is good, and the service is good. You can see the Grand Hotel next door from the room window, and there are several teak elephants in the hotel lobby. In short, the price-performance ratio is good
Hotel near Nuwara Eliya City Center,Nuwara Eliya100% of visitors choose this area
DDhruv2025.09.08
Room is spacious, have all amenities and toiletries (just missing the slippers). It have heater instead of air conditioner as there is mostly cold here. Centralized control system is a plus. Washroom is comparatively much smaller and just the basic size.
Cons: The main thing was the management which was poor and mostly looked after only locals as we came to know by our driver. At check in the room key didn't worked 3 time and they have to call some technical guy to resolve the issue which was actually the issue in room door, still they gave us the same room. When we go to food court for breakfast in morning, it was only 4 set items only which also they decide they want to give or not. For every request it was a no even when we are willing to pay extra for the same. For the meal we had we asked extra sambhar they deny they can't give. We asked for sandwich or any breads which was also unavailable. But after sometime, they give sandwich to some other persons. When we confronted them, they told it is in different meal, we asked to give only sandwich they outright denied, when we said give meal they say come after 11. After complaining and telling at the reception his response was mostly defending and at last only told you can discuss with senior manager. It was our time to leave the city as per our itinerary so we left the place as it is.
Hotel near Nuwara Eliya City Center,Nuwara Eliya100% of visitors choose this area
AAnonymous User2024.07.27
The room is large and the furniture is simple. The bed is not very soft, I like this slightly harder mattress. The chef's breakfast and dinner are good and more suitable for Chinese appetite. There are also resident singers for dinner. The hotel is also convenient to Horton Plains, which is about 45 minutes by car.
The location is fantastic, especially if you want to enjoy views of the famous rock right from the pool — it’s truly a highlight of the stay. The buffet is generous, offering a good mix of local and international dishes, so there’s something for everyone.
We stayed in one of the bungalows, which were spacious, surrounded by nature, and perfect for a relaxing getaway. It was a treat to spot different animals around the property, which added a unique charm to the experience.
On the downside, the bike rental is significantly overpriced, and it seems that very few guests use them because of this. Additionally, many amenities — even something as basic as extra water — are quite expensive, which takes away slightly from the otherwise enjoyable experience.
Overall, it’s a beautiful place in an unbeatable location, with great food and lovely surroundings, but some of the pricing policies could be more guest-friendly.
Hotel near Kandy Lake Front,Kandy75% of visitors choose this area
GGuest User2023.10.29
This hotel is on the top of the mountain. The view is very good, the environment is OK, the building is very distinctive, including the decoration of the room, but the worst thing is that the hygiene is very worrying, the door is a bit old, the refrigerator is so dirty that you can't get it off, and there are stains under the toilet seat There were urine stains and hair on the bed. The bed was two beds pushed together and it was uncomfortable to sleep on. The quilt was a sheet and was too tight to pull out. It was very uncomfortable to sleep on. Fortunately, there was a blanket in the cabinet to cover it with. Regarding the food, it’s not good either.
Hotel near Kandy Lake Front,Kandy75% of visitors choose this area
GGuest User2025.02.03
The hotel is located in a good area. Walking distance to Relic of tooth and some tasty restaurants.
Views from balcony in suite room also fabulous.
Drinks and service at the rooftop bar were great. Our waiter Nirmal was very friendly with impeccable service.
Our one complaint is that we had no wifi connection whatsoever in our room or balcony. Asked for this to be resolved four times but to no avail.
The service is very good, the environment is average, the room is very humid and there are big bugs. The advantage is that the location is very good. It is on the top of the mountain in Kandy and has a good view. When you wake up in the morning, you can hear the chanting of Buddha's Tooth Relic Temple and see the morning mist.
Hotel near Nuwara Eliya City Center,Nuwara Eliya100% of visitors choose this area
CChunTravels2025.07.29
A lovely stay! It’s been a little chilly in late July, the room has a heater and a thick blanket making my stay cosy. The wifi signal has been great - in my previous accommodations they would be unstable. The staff were all friendly and accommodating, I was able to do my laundry here, which was perfect as I’ve just over half way in my time in Sri Lanka. Breakfast was well balanced and healthy. The location is perfect, it’s right next to the main road. There’s a big supermarket nearby as well the city centre. For hiking you can easily access the Single Tree hill. Thank you for having me.
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8.5/10
Very Good
KKuluniI booked a night for my mum's birthday and the staff have welcomed her wonderfully, wishing her a happy birthday and organising a birthday cake too. The room has been really clean and the location has been perfect for a relaxing get away.
AAleksei ZobovThe hotel is nice, spacious beautiful room at check in we were treated to a refreshing juice. There is a big pool on the grounds and a big jacuzzi with hot water in the room.
Minuses of the hotel:
Far from the attractions. Taxi from the center only go there for the price of pick me x2. Hotel taxi are 3 times more expensive. There are no stores and restaurants near the hotel, so inside the hotel prices for food x3, Also after 6pm it is dangerous to be outside because elephants are walking around. Now let's talk about the premium status and the five races. In 7 years of traveling, this is the first hotel that did not have a bathrobe, slippers and toothbrush and toothpaste in the room. The plumbing in the shower leaks, and the doors creak so much that you could call the spirits at night. Regarding the attention to the customer. I mentioned my upcoming birthday in conversation with the manager, but this fact was not used in any way to show any form of attention from the hotel. This is a huge miscalculation on the part of the staff at a premium hotel. We also had a late departure and our request to delay in the hotel for a couple of hours was refused. This was not due to the arrival of new customers, as the manager offered to extend our stay for a fee. For future customers this fact may be decisive in their choice. In general, the hotel is not bad, but the service and flexibility of the staff, as well as individual approach to customers, does not correspond to the premium level and requires improvement.
GGuest UserThe owners and employees at this hotel are so, so lovely.
Unfortunately their hotel is not. I almost feel catfished as many of the photos highlighted the bar and pool party atmosphere. This was not the case - the pool was a decent size but in the shade and I actually didn’t see anyone in it. The pool party drinking shots I highly suspect were perhaps not a genuine source.
The same goes for the bar which is massive and attended to by several lovely young, bored gentlemen as both times I popped up (once for dinner) I was the only patron. Again no party atmosphere or even people - which is a shame as it is a big venue.
Fortunately next door was another venue for some decent cocktails and music which saved the boredom somewhat.
The bedroom was a decent size with a small fridge (but didn’t work), the bathroom was small, felt dirty, no hand soap or soap for the shower (apart from leftover previous occupants - and that was gross).
The pressure was poor making showering difficult and there was plaster on the floor from some damage - not cleaned up.
The bed was massive and comfortable with air conditioning and a fan so sleep was good.
Finally, and to repeat, the staff were lovely. Very hospitable and the location is about a ten minute walk to the Sacred Tooth Temple and Kandy Lake. So great location.
Would I stay there again - no. Would I pop in to say hello to the owners and next door for a cocktails - possibly!
DDhruvRoom is spacious, have all amenities and toiletries (just missing the slippers). It have heater instead of air conditioner as there is mostly cold here. Centralized control system is a plus. Washroom is comparatively much smaller and just the basic size.
Cons: The main thing was the management which was poor and mostly looked after only locals as we came to know by our driver. At check in the room key didn't worked 3 time and they have to call some technical guy to resolve the issue which was actually the issue in room door, still they gave us the same room. When we go to food court for breakfast in morning, it was only 4 set items only which also they decide they want to give or not. For every request it was a no even when we are willing to pay extra for the same. For the meal we had we asked extra sambhar they deny they can't give. We asked for sandwich or any breads which was also unavailable. But after sometime, they give sandwich to some other persons. When we confronted them, they told it is in different meal, we asked to give only sandwich they outright denied, when we said give meal they say come after 11. After complaining and telling at the reception his response was mostly defending and at last only told you can discuss with senior manager. It was our time to leave the city as per our itinerary so we left the place as it is.
GGuest UserThe hotel is located in a good area. Walking distance to Relic of tooth and some tasty restaurants.
Views from balcony in suite room also fabulous.
Drinks and service at the rooftop bar were great. Our waiter Nirmal was very friendly with impeccable service.
Our one complaint is that we had no wifi connection whatsoever in our room or balcony. Asked for this to be resolved four times but to no avail.
GGuest UserNestled amidst Sri Lanka's lush jungle landscape, Heritance Kandalama offers an unparalleled retreat that seamlessly integrates with its natural surroundings. From the moment we arrived, the reception staff provided a warm and professional welcome, setting the tone for an exceptional stay. The hotel's architectural design, a masterpiece by Geoffrey Bawa, is both innovative and environmentally conscious, blending modern luxury with the beauty of the natural environment. Our room featured panoramic views of the Kandalama Reservoir, allowing us to wake up to the serene sights and sounds of nature. The property boasts three distinct swimming pools, including an infinity pool that appears to merge with the lake, offering breathtaking vistas. Dining at Heritance Kandalama is a culinary delight. The Kanchana Restaurant offers an extensive buffet with a variety of Sri Lankan and international dishes, all while providing panoramic views of the surrounding landscape. Throughout our stay, the staff consistently demonstrated attentiveness and professionalism, ensuring that every aspect of our visit was comfortable and memorable. Heritance Kandalama is more than just a hotel; it's an experience that celebrates the harmony between luxury and nature.
GGuest UserHotels in Sri Lanka generally have low value for money, and most of the well-known heritage hotels have outdated facilities. In comparison, Golden Crown is a relatively new hotel with fairly complete facilities. The location is good and the lobby decoration is very unique. It happened to be Valentine's Day when we checked in, and red balloons were placed on the bed, which was very warm.
CChris&MariaThe location is fantastic, especially if you want to enjoy views of the famous rock right from the pool — it’s truly a highlight of the stay. The buffet is generous, offering a good mix of local and international dishes, so there’s something for everyone.
We stayed in one of the bungalows, which were spacious, surrounded by nature, and perfect for a relaxing getaway. It was a treat to spot different animals around the property, which added a unique charm to the experience.
On the downside, the bike rental is significantly overpriced, and it seems that very few guests use them because of this. Additionally, many amenities — even something as basic as extra water — are quite expensive, which takes away slightly from the otherwise enjoyable experience.
Overall, it’s a beautiful place in an unbeatable location, with great food and lovely surroundings, but some of the pricing policies could be more guest-friendly.
GGuest UserThe service is very good, the environment is average, the room is very humid and there are big bugs. The advantage is that the location is very good. It is on the top of the mountain in Kandy and has a good view. When you wake up in the morning, you can hear the chanting of Buddha's Tooth Relic Temple and see the morning mist.
2286184****The landscape is good, December is not the flood season with less water. The air is very fresh, but I was bitten by the water for the first time in my life and the blood flowed. The waiters at the hotel are very friendly and welcoming.
The facilities are really not good. There was no hot water in the bath for a few minutes, and there was no hot water later. The whole room has a small mirror on the bathroom sink. Toothbrush and toothpaste are not provided, and the hair dryer has to ask the hotel for it. Bottled water is not provided, there is a small bucket of drinking water in the room to drink. No quilt? There are two blankets found in the cabinet that will cover it.
The concept of ecological environmental protection can be understood, and the comfort level is definitely discounted. Finally, it is difficult to go to the hotel's mountain path. If you encounter the rainy season, there may be a landslide risk.
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