Hotel near Baixa,Lisbon10.8% of visitors choose this area
SShangshuifenghe2025.10.04
The room was clean and comfortable, especially the bathroom with its excellent wet/dry separation – the shower's water barrier was perfect. The room also featured a floor-to-ceiling window that could almost fully open (with a safety rail outside). Both the lounge and restaurant are on the first floor. The lobby had a great ambiance with beautiful flower arrangements.
Slightly rustic by North American standards, but clean and comfortable. Elevators were very small and very slow based on the capacity of the hotel. A bit isolated from shopping and other amenities. You definitely need a car or arrange your transportation if staying there. Nice beach nearby within walking distance. Good breakfast and facilities like pool, spa and massage. Staff were polite, but when we complained about a noisy heater fan in our room, their solution was to simply turn if off instead of fixing it. Not a bad experience overall. It is a very quiet and relaxing area.
Hotel near Baixa,Lisbon10.8% of visitors choose this area
GGuest User2025.12.09
The hotel is beautiful ! Bed! The spectacular room! The staff attentive in such a kind way , offered to help you all! I will surely come back! When I visit Lisbon I try to go to the 5* and this has been liked me differently
Hotel near Baixa,Lisbon10.8% of visitors choose this area
GGuest User2025.11.07
Hello.
It was a beautiful hotel, good service, good breakfast.
The only thing that was sad.
There are notes on the room, no price list.
We assumed that this was included.
When we checked out, we had to pay for the minibar.
When checking in, we had to show our visa card, although the stay was paid.
What is now apparent, without sending a bill, they charge additional notes on the basis of the visa card, namely EUR 31.
This looks pretty expensive ... I hope I get another price list so I can follow. This was not found in the room at all.
I find this way of working unfortunately ... without invoice in advance, based on the payment of 1 euro with the visa card for the good purpose.
This is not going to happen so well.
Mvg
Caroline
Hotel near Baixa,Lisbon10.8% of visitors choose this area
DDaochuzouzoubahaha2026.01.04
Located in the heart of Lisbon, very close to the metro station, this hotel offers typical European 4-star facilities. The front desk staff are incredibly warm and attentive to guest experience, and there were even some fun interactions, haha! The breakfast isn't overly extravagant, but it does include standard hot items like bacon and scrambled eggs. Overall, I'd still recommend it, especially considering the attractive price.
Hotel near Baixa,Lisbon10.8% of visitors choose this area
GGuest User2026.01.05
The staff was incredibly friendly and helpful. When we first arrived we were booked into a very small room. But since we were staying for 4 days they changed us into a slightly larger one upon request. This made it better for 2 people and lots of luggage. The hotel is really well situated, within 15 minutes to walk to the old town, and very close to Edward VII park. Loved the spa for daily relaxation. Highly recommend. It has a minimalist vibe, but very friendly. and the breakfasts are incredible all you can eat buffets.
Hotel near Baixa,Lisbon10.8% of visitors choose this area
GGuest User2024.08.06
Everything was above and beyond. Staff were exceptionally friendly and helpful. The room was well appointment, modern and in excellent condition. Comfy bed, with convenient charging stations in the bedside locker. Balcony was lovely and had a pleasing view of the area. Pool area is well maintained with a bar and snacks. We used the gym, indoor sauna and indoor pool, which were also very good. There is even a relaxation room to unwind in. The gym floor was a little slippy, could be the cleaner that was used. Excellent breakfast, the bread and pastry options were fresh and authentic. We also had a few cocktails, which were delicious. Two enthusiastic thumbs up! Thanks for a great stay.
Hotel near Baixa,Lisbon10.8% of visitors choose this area
WWing03152026.01.30
Without box tissue provide at the room.
Not enough power socket area at the desk area.
The toilet is small and not convenience to hold anything inside.
Very Good
130 reviews
8.9/10
Price from
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8.7/10
Very Good
GGuest UserA 4-star hotel only has one bottle of water, and no free refills. A 1.5-liter bottle of water costs 5.5 euros.
GGuest UserWe had a pleasant stay at Masa Hotel spa combo grande collection .The breakfast was really nice and great way to start your day, and the amenities were excellent — guests can use the spa, gym, sauna, and bath facilities, which made the stay more enjoyable. Although the location is a bit far from some of the main attractions, it is still reasonably convenient since they can be easily reached by metro.
Cleaning was generally okay, but the shower drain in our room was not working very well, which was a bit inconvenient.
DDill ChenThe hotel is clean and meets standards of Iberostar hotels if you’ve been to other ones, with pleasant scents in the lobby. Used the gym but it was small, with necessary equipments so was okay. Didn’t try spa but you’d have 1 hour free access if book in advance.
Service was relatively low-levelled throughout the stay. First night of arrival, there weren’t sleepers in the room and surprised that slippers at the reception were out of stock.
Second morning I was made to wait in front of the restaurant to have breakfast, with loads of available tables inside, which were not cleaned up on time. The staff didn’t maintain the queue in a good way, the line was cut in by two groups of guests, and there was even one group going straight into the restaurant, with the staff not noticing this or explaining to us. No caring was shown verbally for our waiting outside of the restaurant.
Third morning was told that there’s no breakfast booked with the room, but it turned out that the staff put wrong room numbers on the system when checking. The staff guided us to a table without cutleries prepared.
Reception staff were friendly yet not showing the best quality of service if the hotel is 5-star. Response time could be shortened.
Restaurant service was terrible given the above. No apologies made for the situations mentioned.
GGuest UserThe room had a nice, relaxing atmosphere. I had requested a room with a bathtub, and had checked in advance which rooms had a bathtub, but unfortunately there were none available on the day, so I ended up with just a shower, which was disappointing. Other than that, it was very good.
Ssusan ᐝAfter Sintra was ”abused” and went to Lisbon to rest, this hotel proved to be a good choice. The location is excellent, there are many shops and restaurants around, and it is very convenient to walk to the river and arco Augusta. The room is spacious, the various additional services provided by the hotel are superb, and I feel like I am back to the domestic hotel, such as drinking water and snacks in the lobby. The hotel also provides free breakfast to the room! The gym on the first floor is also a feature, and the surrounding environment is a Roman ruin! Special thanks to Mr. Nuno from the concierge for quickly arranging a comfortable car for me and a professional driver to safely deliver me to the concierge when I left the hotel to go to the concierge for the day I was forced to give up the pre-booked uber (the driver asked to cancel the order to pay in cash), Also very warmly recommended to me the restaurant he took his family to. In short, the four-night stay was very good and the hotel service was in place.
GGuest UserThe staff was incredibly friendly and helpful. When we first arrived we were booked into a very small room. But since we were staying for 4 days they changed us into a slightly larger one upon request. This made it better for 2 people and lots of luggage. The hotel is really well situated, within 15 minutes to walk to the old town, and very close to Edward VII park. Loved the spa for daily relaxation. Highly recommend. It has a minimalist vibe, but very friendly. and the breakfasts are incredible all you can eat buffets.
DDaochuzouzoubahahaLocated in the heart of Lisbon, very close to the metro station, this hotel offers typical European 4-star facilities. The front desk staff are incredibly warm and attentive to guest experience, and there were even some fun interactions, haha! The breakfast isn't overly extravagant, but it does include standard hot items like bacon and scrambled eggs. Overall, I'd still recommend it, especially considering the attractive price.
GGuest UserThe location is excellent, the reception, hygiene and services are all very good, except that the room is slightly small. It's very convenient to go out and walk around. There is French Veal downstairs, so it's best to make a reservation in advance. The dessert shop in the hotel is also delicious, not too sweet, and is worth a try. Breakfast is a la carte and very rich. Staying for two days can save a lot of money.
WWing0315Without box tissue provide at the room.
Not enough power socket area at the desk area.
The toilet is small and not convenience to hold anything inside.
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