San Juan Backcountry

What travelers say:

I have been a customer of San Juan Backcountry for years. I am sorry to say that this company has become horrible to do business with. I tried to rent a machine this past October. I needed to ask a few questions so I emailed the company. I didn't hear back, so I called and left a message. I didn't hear back. I called again and finally got Jessica, one of the owners. I was able to get my questions answered so I could book a reservation. I ended up having to cancel that reservation due to inclement weather. San Juan Backcountry charges a 10% cancellation fee, which is understandable. What I don't understand is that I was charged 15% for my cancellation fee. Over the past two months I have tried to contact Jessica, at San Juan Backcountry, to get the overcharged amount returned to me. I have sent two emails and left two detailed voicemails over those 8 weeks, allowing ample time for a response. No one has returned my messages. It appears San Juan Backcountry is not concerned about overcharging their customers. Beware of this company. There are other options for adventure rentals in the area and I encourage you to look elsewhere.