In Melbourne, any visitor centre has kind people there to help you. It is close to the larger visitor centre of Flinders station and Federation Square so it is easier to get here. Here you can get more information, it is underground but there is a convenient lift. If you go to Melbourne for the first time and want to know where to go, this is the best place to report on your first day, you can come here and ask any questions you have, and you will get all the answers you need.